Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Engraving is excellent Car of great quality”

Posted 2 years ago

Hi Charlottte, Thank you so much for your kind words and for taking the time to leave this review! We're thrilled to hear that you appreciate the quality of the urn and the excellence of the engraving. Our team puts a lot of effort into crafting each piece with care and precision, and it's rewarding to know that this has resonated with you. If you need any further assistance or have any more feedback, please don't hesitate to reach out to us. Your satisfaction is our top priority. Thank you again for choosing our urn to honor your loved one. Susan Fraser

Posted 2 years ago

“Love the item I purchased. I bought it to give to my grandson with grandfathers ashes in it”

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Posted 2 years ago

Hi Victoria, Thank you so much for sharing your positive experience with us. We are deeply honored to know that our urn has been chosen for such a special and meaningful purpose. It's our privilege to provide a piece that will carry the cherished memories of your grandfather to your grandson. If there's anything more we can do to assist you during this time, please feel free to reach out. Warm regards. Susan Fraser

Posted 2 years ago

“In the darkest hour this tackle box brings a smile. My husband I know he is enjoying it”

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Posted 2 years ago

Hi Kelley, Thank you for sharing your heartfelt experience with us. It's deeply touching to know that our tackle box could bring a smile during such a challenging time. We feel honored that it holds a special significance for you and your husband. Our thoughts are with you, and we're here if you need anything. Warmest regards. Susan Fraser

Posted 2 years ago

“Quick delivery and beautiful product.”

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Posted 2 years ago

Hi LaNaya, Thank you for taking the time to leave a review! We're delighted to hear that you were satisfied with the quick delivery and the beauty of the product. It's our priority to provide quality items in a timely manner. If there's anything else you need or if you have any questions, feel free to reach out. Your satisfaction is very important to us. Warm regards. Susan Fraser

Posted 2 years ago

“The product came as described and came quicker than expected.”

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Posted 2 years ago

Hi Brianna, We greatly appreciate your feedback! It's wonderful to hear that the urn arrived not only as described but also quicker than expected. Our team strives to exceed expectations in both quality and service. Thank you for choosing our product, and please let us know if we can assist you further in any way. Best regards. Susan Fraser

Posted 2 years ago

“The urn came in time. Very beautiful, my family and I love it so much. Highly recommend”

In The Light Urns 5 star review on 15th November 2023

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Posted 2 years ago

Hi Erica, Thank you so much for your kind words and recommendation! We're thrilled to hear that the urn arrived on time and that you and your family find it beautiful. It's an honor to provide something that holds such significance for you. If there's anything else we can do for you, please don't hesitate to reach out. Warm wishes from our team. Susan Fraser

Posted 2 years ago

“This is a beautiful urn , one that added peace to our memorial of my brother . He loved the bay and it was perfect. The metal urn is good quality; the photo of the bay is realistic, bright and colorful. The lid is very secure within a nice design around an additional picture of the bay. Just beautiful!”

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Posted 2 years ago

Hi Diana, Thank you so much for your kind and thoughtful review. We are deeply touched to hear that the urn you selected for your brother's memorial brought a sense of peace to the occasion. It's heartening to know that the bay-themed design, which held a special place in your brother's heart, resonated with you and your family. We take great pride in the quality of our urns, from the realistic and vibrant imagery to the secure and beautifully designed lid. Your feedback on these details is invaluable to us, and we are so pleased that the urn met your expectations in honoring your brother's memory. Our team is committed to providing products that are not just of high quality but also meaningful and comforting to families during their time of remembrance. Thank you for choosing our urn for such a significant tribute, and please know that we are here for any further assistance you might need. Susan Fraser

Posted 2 years ago

“Their customer service is awesome. When I made my purchase I didn’t realize there was an option for express delivery. When I found out the date of my mother-in-laws funeral, I reached out to them and asked for express delivery. They responded very quickly and upgraded my shipping to express delivery at no charge to me even though I was willing to pay for it. They definitely came in clutch and I was able to have it delivered the same day of my mother-in-laws funeral to have her ashes placed inside! I would definitely recommend!!!!”

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Posted 2 years ago

Hi Victoria, Thank you for taking the time to leave such a positive review! We are so glad to hear that our customer service team was able to assist you effectively during such a critical time. Understanding the urgency and importance of your situation, we were more than happy to upgrade your shipping to express delivery. It's our priority to ensure that our services not only meet but exceed your expectations, especially in sensitive and significant moments like these. Hearing that the urn arrived in time for your mother-in-law's funeral and that you were satisfied with our response and service means a great deal to us. We are here to support our customers in any way we can. Thank you for your recommendation and for trusting us with such an important part of your family's tribute. Our deepest condolences go out to you and your family, and we are here for any future needs you may have. Susan Fraser

Posted 2 years ago

“This company made a very hard situation as pleasant as possible. The urn I was delivered was chipped (not the company's fault) IN THE LIGHT URNS sent me out a new one very fast. I am so glad I picked this company. The urn is beautiful and it fits my departed sister’s personality so well. Thank you all for everything. Thank you all for being so kind, sincere, professional, caring, sweet, and just overall amazing. You all are one of those businesses I would NEVER want to cross paths with, but since I had to, I thank God I was led to pick you all.”

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Posted 2 years ago

Hi Storm, Thank you so much for your heartfelt review. We are deeply moved by your words and are grateful that we could provide some comfort during such a difficult time. We understand how important it is to have everything just right in these moments, and we're glad we could promptly resolve the issue with the chipped urn. It's wonderful to hear that the new urn is a fitting tribute to your sister's personality and that you found our team to be kind, sincere, and professional. Your acknowledgment means a lot to us, and it reinforces our commitment to compassionate service. Although we wish no one had to go through such hard times, we're honored to be the company you chose to trust in this critical moment. If there's anything more we can do to support you, please don't hesitate to reach out. Thank you again for choosing our company, and we send our sincerest condolences and warmest thoughts to you and your family. Susan Fraser

Posted 2 years ago

“I've purchased many jewelry pieces and urns. Never had a problem with anything. I love this place and wouldn't shop anywhere else.”

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Posted 2 years ago

Hi Gayle, Thank you so much for your wonderful review and for being a loyal customer! We are incredibly grateful for your continued support and are thrilled to hear that you have consistently had positive experiences with our jewelry pieces and urns. Our team is dedicated to providing quality products and exceptional service, and it’s truly rewarding to know that this commitment has resonated with you. Your kind words and trust in our store mean the world to us. We look forward to continuing to serve you in the future and are always here to help with any of your needs. Thank you for choosing us as your go-to place! Susan Fraser

Posted 2 years ago

“It came out beautiful”

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Posted 2 years ago

Hi Luis, Thank you so much for your positive review! We are absolutely delighted to hear that you find the urn beautiful. Our team puts a great deal of effort into ensuring that each urn is not only a respectful resting place but also a beautiful tribute to cherished memories. Your feedback is greatly appreciated, and it’s heartwarming to know that we were able to meet your expectations. If there’s anything more we can do for you or if you have any further comments, please feel free to reach out. Thank you for choosing our urn for your loved one. Susan Fraser

Posted 2 years ago

“The cowboys urn looks great”

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Posted 2 years ago

Hi Linda, Thank you so much for your 4-star review and kind words about our cowboy-themed urn! We're thrilled to hear that it has met your expectations in terms of appearance. We strive to create designs that resonate with our customers and are glad to know we've achieved that with you. If there's anything we can do to make your experience even better or if there's any feedback you'd like to share about how we can improve your experience to the five star quality we strive for, please don't hesitate to let us know. Your satisfaction is our top priority. Thank you for choosing our product, and we hope it brings you comfort and fond memories. Susan Fraser

Posted 2 years ago

“I was blown away by the service and communication level of this company. I was sent a mock up of my purchase within a couple of days to be sure it was to my liking and anytime I had a question I was responded to quickly and clearly. Add this to the fact that my necklace came out perfectly, you've got a 100% satisfied customer.”

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Posted 2 years ago

Hi Kala, We are incredibly grateful for your kind words and for taking the time to write such a detailed and positive review. Hearing that you were blown away by our service and communication truly warms our hearts and reaffirms our commitment to exceptional customer care. It's wonderful to know that our process of sending a mock-up for approval and our responsiveness to your inquiries contributed positively to your experience. Our team is dedicated to ensuring that every aspect of our service is seamless, transparent, and tailored to meet the unique needs and preferences of each customer. We are especially pleased to hear that your necklace came out perfectly and that you are 100% satisfied. It's feedback like yours that motivates us to continue our work with passion and dedication. Should you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We are always here to help and ensure your experience with us is nothing short of excellent. Thank you once again for choosing our company and for your trust in our products. Susan Fraser

Posted 2 years ago

“Wonderful and exactly what we wanted.”

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Posted 2 years ago

Hi Joy, Thank you so much for taking the time to leave this positive review. We are delighted to hear that the urn was exactly what you wanted and that you found it wonderful. Our goal is always to provide products that not only meet but exceed our customers' expectations in both quality and design. It's incredibly rewarding to know that we've achieved this for you. Your satisfaction is our top priority, and we are grateful for the trust you've placed in us. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for choosing our urn, and we hope it brings you comfort and serves as a beautiful tribute to your loved one. Susan Fraser

Posted 2 years ago

“I am so greatful to yall being able to replace my dad's broken urn and in time for his service on Tuesday 14th the urn is beautifully done”

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Posted 2 years ago

Hi Katie, We are truly moved by your heartfelt review. Knowing that we could assist you in such a significant way during this sensitive time is incredibly meaningful to us. It was our honor to ensure that your dad's urn was replaced promptly and that it met your expectations in terms of beauty and quality. We understand how important it is to have everything just right for a service, especially one as important as honoring a loved one. We're relieved and pleased to hear that the urn arrived in time for your dad's service on the 14th and that you found it beautifully done. Please know that our team is always here to support you, and we take great care in providing not just a product, but also comfort and peace of mind during these moments. If there is anything else we can do for you, please feel free to reach out. Thank you for trusting us with such an important task, and we extend our deepest condolences for your loss. Susan Fraser

Posted 2 years ago

“I was satisfied with the product I received.”

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Posted 2 years ago

Hi Jane, Thank you for taking the time to leave us a 4-star review. We are pleased to hear that you were satisfied with the product you received. Our team strives to provide high-quality urns that meet the expectations and needs of our customers, and it's rewarding to know we have achieved this with your order. We are always looking for ways to improve and would love to hear any suggestions or feedback you might have that could help us turn your experience from a satisfied one into an exceptional one. Your input is invaluable to us as we continue to refine our products and services. If there is anything we can assist you with in the future, or if you have any further comments, please do not hesitate to reach out. We are here to ensure that your experience with us is nothing short of excellent. Thank you, take care! Susan Fraser

Posted 2 years ago

“Luv you guys I’ve used you twice now”

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Posted 2 years ago

Hi Pam, We are so grateful for your kind words and for choosing to use our services not just once, but twice. It's incredibly heartwarming to know that you've had positive experiences with us on both occasions. It truly means the world to us. We strive to make our service comforting and reliable, especially during times that can be challenging. Knowing that we've been able to meet your needs and expectations consistently is a great encouragement to our team. We value your trust and support immensely and want you to know that we're here for you whenever you need us in the future. Thank you once again for your support and for being a part of our community. Susan Fraser

Posted 2 years ago

“I love my In The Light Urns pendant & necklace. It’s very nice and expensive looking. Exactly what I ordered and exactly as described. I am glad I spent the extra money for a better quality pendant urn. I would not hesitate to order from In The Light Urns again. Thank you for a pleasant experience during a depressing time.”

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Posted 2 years ago

Hi Nancy, Thank you so much for sharing your experience with us. We are deeply touched to hear that your pendant and necklace from In The Light Urns met and perhaps even exceeded your expectations. It's heartening to know that our product brought you a bit of comfort during a challenging time. Our team is dedicated to crafting pieces that are not only beautiful and high-quality but also provide a meaningful connection to loved ones. We're glad to hear that the extra effort put into choosing a higher quality pendant urn was worthwhile for you. Your willingness to choose us again means a great deal to us, and we want you to know that we're always here to provide the same level of quality and care. Thank you for trusting us during such a significant moment in your life. Please feel free to reach out if there's anything more we can do for you. Your satisfaction and comfort are our top priorities. Susan Fraser

Posted 2 years ago

“Thank you for th great service you provided for me. I will be ordering a new necklace for my sister. Since she loved the one I bought from you 😀”

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Posted 2 years ago

Hi Sadie, Thank you so much for your kind words and for taking the time to leave this lovely review. We are truly grateful to hear that you had a great experience with our service and that the necklace you purchased was so well-received. It's always our goal to provide not just quality products but also a service that makes each customer feel special and valued. Knowing that we've been able to do that for you is incredibly rewarding for us. We are excited to hear that you'll be ordering a new necklace for your sister and we're confident she will love it just as much. As always, we are here to assist in any way we can to ensure your next purchase is just as successful. Thank you again for choosing us, take care! Susan Fraser

Posted 2 years ago

“Always fast and accurate.”

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Posted 2 years ago

Hi Gregory, Thank you so much for your kind words and for taking the time to leave this wonderful review. We are delighted to hear that you have consistently experienced fast and accurate service with our urns. Our team works hard to ensure that every aspect of our service meets the high standards our customers deserve, and it’s incredibly rewarding to know that this dedication is reflected in your experience. Your satisfaction is our top priority, and we are grateful for the trust you've placed in us. If there's anything else we can do for you, please don't hesitate to let us know. Thank you again for your support, and take care! Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews