Jack Stonehouse Reviews

Name: Jack Stonehouse
Address: 35 Tameside Drive, Castle Bromwich, Birmingham, Birmingham
Rating: 3.78

3.8 Rating 140 Reviews

69 %

of reviewers recommend Jack Stonehouse

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Phone:

01604 537900

Email:

marketing@expressco-direct.co.uk

Location:

35 Tameside Drive,
Castle Bromwich,
Birmingham
Birmingham
B35 7AG

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Jack Stonehouse 5 star review on 15th July 2022

Helen Flanigan

Jack Stonehouse 5 star review on 14th May 2022

William Glennie

Jack Stonehouse 5 star review on 12th May 2022

Janey Pike

Jack Stonehouse 5 star review on 23rd April 2022

LAUREN HENDERSON

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an electric golf trolley from them. The only reason I am giving them 2 stars instead of 1 is because the order was delivered very promptly. However, when it arrived one of the parts was upside down making it difficult to use and with the passage of time, the phone holder will be unusable as it will fall out of its bracket as the opening is at the bottom instead of the top. Attempts to get them to deal with the matter resulted in repeated deflection of the problem to me and then to demand £15 to return the defective product. First and last time for these guys.”

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Posted 3 months ago

“The radiator cover that I ordered was to fit a large radiator as I ordered the same dimensions as described for both medium and large on the website therefore I ordered the medium for a slightly lower price as the dimensions were exactly the same as the large but cheaper . But once received it didn’t fit as expected and I had to pass it on to my sister to have . Very disappointed as bit misleading and I still need to buy a large cover for my radiator .”

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Posted 2 years ago

Good morning Susan, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with this product. Please could you email us at: Marketing@expressco-direct.co.uk with all the information, where we will be more than happy to help and get this sorted for you. Once again, I do apologise. Kind regards, Jack Stonehouse

Posted 2 years ago

“Even though the product was very well priced and came super quickly, once built I noticed there were countless chips and dents in the wood which I then had to fix with wood filler, So price and quickness 4* but overall quality I would say is a 2*”

Jack Stonehouse 2 star review on 16th March 2022

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with your radiator cover. If you could email this to us at: Marketing@expressco-direct.co.uk we will be more than happy to help! Once again, I do apologise. Kind regards, Jack Stonehouse

Posted 3 years ago

“You get what you pay for”

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Posted 3 years ago

“Screws missing delivery took a day longer than stated radiator has a strong smell to it”

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Posted 3 years ago

“Goods arrived damaged, replacement also damaged with parts missing. On the plus side, customer service was very good and I accepted a full refund. This left me a very disappointed customer who will not be tempted to use the company again.”

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Posted 3 years ago

“Delivery service rubbish and waiting to hear back from this site takes forever. Still waiting for my refund let’s see how long it takes. My advice goto ikea it’s a lot quicker and easier”

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Posted 3 years ago

“Poor quality radiator cover and worst instruction manual I have ever seen”

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Posted 3 years ago

Hi Stephen, Thank you for taking the time to leave us a review. I'm sorry to hear that you were unhappy with your radiator cover. Please can you email us at marketing@expressco-direct.co.uk so we can look into this further for you. Thanks, JS

Posted 3 years ago

“There are some defects on the face of the radiator cover and to the side. Also on the upright spacers the holes on one of them were too large for the bolts and holes too small for the wooden dowels. I had to drill to make the dowel holes slightly larger and find a wider bolt to fit. I can remedy most of the defects myself, but your supplier needs to improve upon their QA standards and you should consider compensation.”

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Posted 3 years ago

“First of all the delivery was ok when a took the items out to check if it was there after sometime i realised one of the numbers was wrong also both corners were damaged so not too happy about it”

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Posted 3 years ago

Hi Josephine, Again, we do apologise for the fault on the items you received. We are grateful you took the time to reply to our private message about your review and we were able to resolve this. Many thanks, JS

Posted 3 years ago

Jack Stonehouse is rated 3.8 based on 140 reviews