Jack Stonehouse Reviews

Name: Jack Stonehouse
Address: 35 Tameside Drive, Castle Bromwich, Birmingham, Birmingham
Rating: 3.78

3.8 Rating 140 Reviews

69 %

of reviewers recommend Jack Stonehouse

Company Reviews

Product Reviews

Questions

Visit Website

Phone:

01604 537900

Email:

marketing@expressco-direct.co.uk

Location:

35 Tameside Drive,
Castle Bromwich,
Birmingham
Birmingham
B35 7AG

Write Your review

Tell us how Jack Stonehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jack Stonehouse 5 star review on 15th July 2022

Helen Flanigan

Jack Stonehouse 5 star review on 14th May 2022

William Glennie

Jack Stonehouse 5 star review on 12th May 2022

Janey Pike

Jack Stonehouse 5 star review on 23rd April 2022

LAUREN HENDERSON

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the item and I tried contacting but so far I got no response”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with this product. Please could you email us at: Marketing@expressco-direct.co.uk with all the information, where we will be more than happy to help and get this sorted for you. Once again, I do apologise. Kind regards, Jack Stonehouse

Posted 2 years ago

“All broken. Wrong drill holes. Shocking.”

Helpful Report

Posted 2 years ago

Good afternoon Sonya, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with this product. Please could you email us at: Marketing@expressco-direct.co.uk with all the information, where we will be more than happy to help and get this sorted for you. Once again, I do apologise. Kind regards, Jack Stonehouse

Posted 2 years ago

“Morning there l am really not happy with my raditor cover its got a mark on top and not been painted in the middle of it its been missed it white. could you please email me to send me a new one or my money back please. many thanks Claire.”

Helpful Report

Posted 3 years ago

Good morning Claire, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with this product. Please could you email us at: Marketing@expressco-direct.co.uk with all the information, where we will be more than happy to help and get this sorted for you. Once again, I do apologise. Kind regards, Jack Stonehouse

Posted 2 years ago

“They do not provide a facility to return items, meaning the customer has to arrange. The cheapest courier I could find charged 50% of the value of the furniture, meaning returning was not economically viable. Avoid, stick with more established companies.”

Helpful Report

Posted 3 years ago

Good morning Richard, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with your radiator cover and that you're having some issues with returning the item to us. If you could email this to us at: Marketing@expressco-direct.co.uk we will be more than happy to help and get this sorted for you. Once again, I do apologise. Kind regards, Jack Stonehouse

Posted 3 years ago

“The radiator cover is very poor quality . The second cover is still in its box . It is in multiple bits to put together and so far we have only constructed a small part of it because it is such a job. We wish we had never bought them. I doubt whether we make up the second cover. They are a complete waste of money and we are going to either buy more or continue using the old chipped ones.”

Helpful Report

Posted 3 years ago

Good morning Isabel, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with your radiator cover. If you could email this to us at: Marketing@expressco-direct.co.uk we will be more than happy to help and get this sorted for you. Once again, I do apologise. Kind regards, Jack Stonehouse

Posted 3 years ago

“Very poor quality radiator cover had chips out of the corners it wasn't painted correctly overall totally disappointed”

Helpful Report

Posted 3 years ago

“Never have I had an item so badly damaged, then they sent a second one in a worse state than the first and I’ve had to take them both to the tip as the don’t arrange collection for the goods!!!”

Helpful Report

Posted 3 years ago

“Fast delivery . Thats were the good bit ends . radiator cover very poor quality screws missing (scattered around the box) paint missing wont use again...”

Helpful Report

Posted 3 years ago

“Lack of communication and updates on rearranging different time slots. Ordered this 2 weeks ago? No item ....”

Helpful Report

Posted 3 years ago

“The radiator cover was awful- flimsy and in a vast number of pieces. The customer services team had told me it came as 4 sections. At least they reimbursed me promptly.”

Helpful Report

Posted 3 years ago

Hello, I do apologise for any conflicting information, majority of our radiator covers do come in four sections, including the individual grates as one section. I'm glad the sales team were able to rectify this for you and once again, we do apologise. Kind regards, JS

Posted 3 years ago

“Total cheap rubbish very disappointing”

Helpful Report

Posted 3 years ago

Hi Robert, I'm so sorry to hear that you were unhappy with your purchase, please can you email us at marketing@expressco-direct.com so we can try and rectify this for you. Once again, we do apologise for any inconvience. Kind regards, JS

Posted 3 years ago

“The parcel was delivered to the wrong postcode even though they sent me a pod saying it had been delivered to me. Had to chase customer services to find out how they were going to rectify it. They sent me another one that turned up damaged and with screws missing so had to buy more screws”

Helpful Report

Posted 3 years ago

“Sadly we were very disappointed. The overall style of the radiator cover was perfect but unfortunately the quality and finish was poor. Several panels were not finished on the edges and others had been overpainted and had smeared or stick together. Customer service were very efficient in their response and issued me a full refund.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We have contacted our buying team who are in discussions with our manufacturers about your experience with our radiator covers, so this will not occur in the future. I'm very glad to hear our Sales team were able to assist you and provide you with the refund. Once again, I do apologise for the quality of your item. Kind regards, Laura

Posted 3 years ago

“I understand that in order to keep prices down we source cheap goods from China. But there comes a point when we cross the line from ‘cheap’ to ‘not fit for purpose’. The radiator cover we bought was in the second category. Some of the components are floppy mdf which resembles cardboard. I had to re- make it with better materials. Truly awful.”

Helpful Report

Posted 3 years ago

“Product arrived damaged”

Helpful Report

Posted 3 years ago

“Radiator cover is awful,the finish on the product was terrible ive thrown it in the bin can’t be arsed to return it and go thru the mither.won’t purchase anything from you again”

Helpful Report

Posted 3 years ago

Hi Paul, I'm so sorry to hear that you're unhappy with your radiator cover. I have just spoken to our Sales team who have advised me that they will be refunding your order in full as an apology for this fault. Once again, I apologise for any inconvenience. Kind regards, JS

Posted 3 years ago

“Small white radiator cover. Unable to erect and full refund given. Fault was damage to top shelf. Holes for fittings in the wrong place so unable to put any of it together. Customer services answered call right away and reviewed photos I had sent and confirmed refund”

Helpful Report

Posted 3 years ago

Hi Lorraine, I'm so sorry to hear you had this issue. We have spoken to our manufactures about this to ensure it does not happen again. I'm glad our Customer Service team was able to rectify this issue swiftly for you, and I do hope that this will not deter you from shopping with us again in the future. Many thanks, JS

Posted 3 years ago

“I am trying to return my purchase as it arrived damaged. I have emailed 2 different email addresses and called the contact number and nobody has come back to me in a week. Poor service.”

Helpful Report

Posted 3 years ago

Hello Jacqueline, Unfortunately, our office is closed over the weekend, so I apologise for the delay in getting back to you. Would you please be able to email marketing@expressco-direct,.co.uk and I'll be able to direct your issue to the correct team to rectify this issue for you. Many thanks, JS

Posted 3 years ago

“Very thin mdf, holes drilled out too big to fit dowels and screws. Lucky i had a skip to put straight in”

Helpful Report

Posted 3 years ago

Hello, I'm very sorry to hear that you were unhappy with the radiator cover. I'm not sure if you contacted our sales team, however we do offer returns and exchanges due to faults and would have been more than happy to try and resolve this for you. Should you wish to discuss this further, please contact us at marketing@expressco-direct.co.uk Once again, I do apologise for your experience with us. Kind regards, JS

Posted 3 years ago

“Items arrived quickly but one of the items was incorrect. I sent an email straight away as requested, with a photo. I’m still waiting to hear from them over a week later. It was their mistake as I ordered correctly so hoped a replacement would be on its way but they haven’t even replied. One of the radiator covers was impossible to put together as some of the pre drilled holes were in the wrong places. In the end we glued it together as we don’t think we’re ever going to get a reply about the other item, let alone this one.”

Helpful Report

Posted 3 years ago

Hi Amanda, I'm so sorry to hear that one of the items you've received was incorrect. I've just spoken to our sales team who have checked their inboxes and unfortunately cannot find an email regarding to your order, potentially this has gotten lost. Would you be able to email us using this email address and we will pass this over to the correct team: marketing@expressco-direct.co.uk Once again, I do apologise for your experience with us thus far and hope we can rectify this as soon as possible. Kind regards, JS

Posted 3 years ago

Jack Stonehouse is rated 3.8 based on 140 reviews