Jimmy's Iced Coffee Reviews

Name: Jimmy's Iced Coffee
Address: Unit 1, Beaver Industrial Estate, 8 Airfield Road, Christchurch, Dorset
Rating: 4.76

4.8 Rating 1,349 Reviews

94 %

of reviewers recommend Jimmy's Iced Coffee

4.8

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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About Jimmy's Iced Coffee:

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee.

Jimmy’s is now a certified B Corp! We're incredibly proud to be a member of a global movement of companies using their business as a force for good, not just for profit.

Visit Website

Phone:

01202 611364

Email:

info@jimmysicedcoffee.com

Location:

Unit 1, Beaver Industrial Estate,
8 Airfield Road,
Christchurch
Dorset
BH233TG

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Jimmy's Iced Coffee 5 star review on 13th November 2025

Lisa Davis

Jimmy's Iced Coffee 5 star review on 17th October 2025

Tim Davies

Jimmy's Iced Coffee 5 star review on 11th October 2025

Anonymous

Jimmy's Iced Coffee 5 star review on 16th August 2025

John Hennighan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the advent calender that i bought really disappointing tbh. I was excited because they had a dairy-free option but i didnt realise that would mean that the entire calender would be one flavour. I also didnt realise the calender would only have 12 days on it rather than 24. Overall, i will not be buying again next year.”

Helpful Report

Posted 1 month ago

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Hi Seb, We’re really sorry to hear that the Advent Calendar didn’t meet your expectations we understand it can be the disappointing when something you’re excited for doesn’t turn out how you hoped. Just to clarify, we currently offer one dairy-free iced coffee, which is our Oat flavour. Choosing the dairy-free option for the calendar therefore means the drinks will all be Oat, whereas the main version includes a mix of flavours. We do state this on the product page, along with the that the calendar is also a 12 Days of Christmas design, which is noted in the description and visible in the product imagery. Whilst we don't offer more than one flavour Oat Iced Coffee, we’d really love the chance to make this right for you. If you’d be happy to get in touch with us at info@jimmysicedcoffee.com , we’d be more than happy to help. Thank you for taking the time to share your feedback, it genuinely helps us improve.

Posted 1 month ago

“I had a very poor experience purchasing the Advent Calendar from Jimmy’s Iced Coffee. The packaging was extremely cheap—just thin cardboard holding everything in place—and my calendar arrived damaged. Several of the contents were already bursting through the windows, so there was no surprise at all about what was inside. The overall quality felt very low and absolutely not worth the price. Because of this experience, I won’t be purchasing from Jimmy’s again, and I strongly do not recommend their products.”

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Posted 1 month ago

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Hey Gareth, We’re truly sorry to hear about your experience with our Advent Calendar. This is far from the standard we aim to provide, and we completely understand your frustration. It seems the movement during transit and the weight of the iced coffee inside has caused the damage. We did reach out previously to offer a full refund or a replacement at no cost, but we havn’t heard back yet. We’d still love the opportunity to make this right for you, so if you’re open to it, please contact us directly at info@jimmysicedcoffee.com so we can resolve this for you as soon as possible. Your feedback is extremely valuable, and we’ll be reviewing our packaging and quality controls for similar items to prevent issues like this in the future. Thank you for taking the time to share your experience, we do appreciate it. We hope we can get the opportunity to make this up to you and provde a more satisfiying experience.

Posted 1 month ago

“Not received yet And no explanation”

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Posted 1 month ago

$Read Jimmy\'s Iced Coffee Reviews$

Hey there, We're super sorry you didn't receive your parcel when expected, that’s never the experience we want for you. Our crew replied the same day to let you know we were looking into your parcel, and when it didn’t arrive within the 1–2 day service, we refunded your delivery fee straight away. We arranged a replacement the day after you got in touch, and we’re glad to hear it’s now arrived safely. Thanks for your patience - we really appreciate it!

Posted 1 month ago

“Taste is very blend As per price i paid its very pricey and bad taste”

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Posted 3 months ago

$Read Jimmy\'s Iced Coffee Reviews$

Sorry to hear it didn’t hit the mark for you! We know everyone’s tastes are different, and we aim to make our coffee smooth and high quality. Appreciate you giving Jimmy’s a try and sharing your feedback.

Posted 3 months ago

“Never delivered”

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Posted 4 months ago

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Really sorry your order never made it to you- we weren’t able to get any clear updates from the courier on this one which has been super frustrating for us too. We’ve processed a full refund as requested. So sorry for the hassel you've had with this one, we'e looking into it further with Evri. Thanks for giving us a try, and we’d love the chance to get some Jimmy’s to you in the future.

Posted 4 months ago

“Bitter and enjoyable taste, will not be ordering again.”

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Posted 4 months ago

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Sorry to hear it wasn’t to your taste. We know everyone likes their coffee a little differently, and it sounds like ours just didn’t hit the spot for you. Really appreciate you giving Jimmy’s a try and sharing your feedback.

Posted 4 months ago

“It hasn’t arrived. It was sent on Monday for 48 hour delivery and it is now Saturday and hasn’t arrived.”

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Posted 6 months ago

“I cannot rate it yes as I have not received my parcel. I’ve emailed to get help from Jimmy’s just waiting for a colleague to get back to me.”

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Posted 7 months ago

“Sadly, both cases came, and they were heavily dented on almost every single can of coffee. We use these as incentives and it’s very hard when they’re all damaged. We have a monthly subscription that will be canceling.”

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Posted 7 months ago

“Very badly packed with no protection just put in a box with no packaging just in a cardboard tray, every single tin was dented, not happy at all, sent email regarding this but as yet no response.”

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Posted 8 months ago

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Hi Andi, Thanks for raising this, and sorry for the poor packing and the dented cans- that’s definitely not the standard we aim for. We had a supply issue with our usual boxes recently, which caused the issue, but the new boxes have arrived now and this has been fixed. Just to reassure you, dented cans are still safe to drink as long as they’re not leaking or punctured. We’ve also provided a 50% refund for the inconvenience and will make sure future orders arrive in top shape. Thanks again for your patience and for flagging it with us- it's appreciated.

Posted 7 months ago

“I have emailed and been ignored . I got my order 2 days ago and the sell by date is the 28th of this month! It takes me a while to get through them”

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Posted 8 months ago

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Hey Harley, Sorry you didn’t get a reply as quickly from our team as you would expect- that’s definitely not the experience we want. Just to clarify, the product you purchased was 57% off due to a shorter sell-by date, which was stated on the products listing page. We totally understand it takes time to get through them, and we’re sorry if this caused any inconvenience. If you have any further questions or concerns, please do get in touch again at info@jimmyicedcoffee.com -we’re always happy to help. Thanks so much for the feedback, it's appreciated.

Posted 7 months ago

“Still waiting........... I'm sure it'll be great in the can when it finally arrives”

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Posted 10 months ago

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Really sorry to hear your order was delayed- definitely not the experience we want anyone to have. We totally get how frustrating delays can be. In the future please do feel free to give us a call on 01202 611364 or email us at info@jimmysicedcoffee.com and we can look into this right away and get things moving. Thanks for ordering with us, it means a lot.

Posted 8 months ago

“Well I’ve ordered over a week ago and still no item and still waiting so not happy with the service if I’m honest and never been informed on any delays or problems with the order either hopefully this can be resolved soon as I do love the drink”

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Posted 1 year ago

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Hi Shaun, We’re really sorry to hear that your upset with your delivery. After checking the delivery status, we discovered that it had been delivered already on October 11th. I understand our team reached out to you after seeing your review, and that you had found the parcel left in your safe place. We're pleased that you received it all okay, and in the future, please do contact us via info@jimmysicedcoffee.com or 01202 611364 so that we can sort any issues as quickly as possible for you. Thanks so much for choosing Jimmy's!

Posted 1 year ago

“Terrible side effects ie bad flatulence will never buy again I buy my protein from the gym both beef and whey it does not do this”

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Posted 1 year ago

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Hey There, We're sorry to hear you felt out protein Iced Coffee made you unwell. It is made using only protein enriched milk, and does not contain any protein powders. Protein enriched milk is just milk, where we take the natural protein found in milk out, and re-add it back into the product. Sorry to hear again that you're not a fan. Thank you for giving it a try. Have a great day!

Posted 1 year ago

“The consignment has not arrived. Found a message from Evri to say it was delivered on Wednesday. Photo indicates that it has been left at another house. TRULY HOPE YOU ARE THINKING OF CHANGING YOUR COURIER. We have had many unsatisfactory deliveries but have not complained so far because no damage has actually been done to the product. Obviously I cannot complete this review as there is no product.”

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Posted 1 year ago

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Hi Sonia, We're really sorry to hear you had an issue with your delivery. After looking into this, we can see that the parcel was delivered to your neighbour and are pleased to see that our team managed to help you find the delivery. We're really sorry for any inconvenience the couriers caused you and hope to serve you again soon. Have a wonderful rest of your week!

Posted 1 year ago

“Parcel never arrived, still waiting to hear from customer service”

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Posted 1 year ago

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We're sorry to hear that you never received your order due to the couriers delivering to the incorrect address. I understand that our customer service issued a full refund for you. Althought your order didn't make it to this time we hope that we have the opportunity to stock you up with Iced Coffee again soon! Thank you so much for the feedback, it's appreciated. Have a great week!

Posted 1 year ago

“Terrible taste, does not taste anything like coffee more like someone has had coffee described to them and tried to create that. Would not recommend to anyone”

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Posted 1 year ago

$Read Jimmy\'s Iced Coffee Reviews$

Hey Daniel, We're sorry to hear our Iced Coffee wasn't to your liking. All of our Iced Coffee is made using only the highest quality, ethically sourced ingredients, and have gone through various taste tests to ensure that they offer the perfect balance between refreshing and smooth, while still providing a neat coffee hit- however, this can’t always be to everyones taste! Thank you for your feedback and have a great day.

Posted 1 year ago

“Really poor experience this time. I love Jimmy's but this order arrived trashed by Evri. I emailed customer service but didn't get a reply. I order regulary but deliveries have become such a lottery now. Last two orders had cans that were broken open, what a shame.”

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Posted 1 year ago

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Hi Nicholas, We're really sorry to hear that your delivery did not arrive in the condition we'd expect it to. I understand that our customer service team organised a full replacement of your order to ensure you were compensated for the cans which had been damaged in transit. We are always reviewing and looking at how we can improve our delivery service, so we really appreciate your feedback on this and have rasied this with Evri. From all of the crew here at Jimmy's we're sorry again for the trouble you've had. We hope rectifying the situation has helped keep your faith in us. Thanks so much for choosing Jimmy's.

Posted 1 year ago

“Terrible cutomer service and offered little help with an accidental order”

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Posted 1 year ago

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We're sorry to read that you're dissappointed in our customer service. We dispatch orders the same day they are placed, therefore, unfortunately as you had put in the incorrect delivery address, we we're unable to intercept the parcel before it had been dispatched to the wrong address. We're really sorry that on this occasion you feel our customer service let you down, as we always try to resolve issues to the best of our ability.

Posted 1 year ago

“Too expensive not very nice”

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Posted 1 year ago

$Read Jimmy\'s Iced Coffee Reviews$

Hey Nick, We absolutely love our stuff, so we're sorry to hear you feel this way. Thanks for giving us a try!

Posted 1 year ago

Jimmy's Iced Coffee is rated 4.8 based on 1,349 reviews