Jimmy's Iced Coffee Reviews

Name: Jimmy's Iced Coffee
Address: Unit 1, Beaver Industrial Estate, 8 Airfield Road, Christchurch, Dorset
Rating: 4.81

4.8 Rating 719 Reviews

95 %

of reviewers recommend Jimmy's Iced Coffee

4.8

Based on 719 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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About Jimmy's Iced Coffee:

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee.

Jimmy’s is now a certified B Corp! We're incredibly proud to be a member of a global movement of companies using their business as a force for good, not just for profit.

Visit Website

Phone:

01202 611364

Email:

info@jimmysicedcoffee.com

Location:

Unit 1, Beaver Industrial Estate,
8 Airfield Road,
Christchurch
Dorset
BH233TG

Jimmy's Iced Coffee 5 star review on 4th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was so looking forward to the protein coffee but it’s so sickly and super milky but not in a nice way 😭”

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Posted 1 month ago

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Sorry to hear that you aren't a fan of our new protein Iced Coffee! We tried our best to create a recipe that is both smooth and refreshing, while still providing a high protein coffee hit that's not overly sweet- unfortunately, this can’t always be to everyones taste! Thanks for giving it a try, we appreciate the feedback. Have a great day!

Posted 3 weeks ago

“Still not shown up”

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Posted 4 months ago

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Hey Jamie, I’m sorry to hear you've still not received your order. We have looked into this and it appears it has been lost in transit by the courier. We are so sorry for the delay you’ve faced and will be arranging a replacement order to be dispatched today for you. We aim for all our deliveries to be made within 24-48 hours, so should you have any delay in the future, please do reach out to us on 01202 611364 or info@jimmysicedcoffee.com and we will get this sorted sooner for you. Thank you so much for ordering with us. Huge apologies from us all here at Jimmy's.

Posted 4 months ago

“Not delivered On-Time, Still waiting”

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Posted 5 months ago

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Hey Shyam, We’re sorry to hear via your review that you are yet to receive your order from us. This was dispatched from our warehouse on the day of order, unfortunately the courier service we use have experienced delays due to high demand from Black Friday. We can see that this is due for delivery to you on Monday. We will check back in with you after this date to ensure you have received it. Huge apologies from myself and the rest of our crew for this.

Posted 5 months ago

“Never received product, phoned up and was assured someone would reach out to me via email, nobody ever did.”

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Posted 6 months ago

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Hey There, We're really sorry to hear you experienced a delay with your delivery. We can see that the item you ordered was on pre-order but has since been delivered- if this is not the case, please do let us know and we will look into this straight away. We're sorry to hear someone did not get back to you in time regarding your query. We do try out best to get back to everyone as quickly as possible, sorry that this was not the case on this occasion. Thank you so much for ordering with us it means a lot.

Posted 6 months ago

“Every bottle arrived dented and damaged.”

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Posted 7 months ago

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Hey Danielle, I'm really sorry to hear your delivery arrived dented. We're already communicating by email to get this resolved as soon as possible. Should this happen again, please do let us know. Thank you for the review and have a great day.

Posted 7 months ago

“I am shocked how terrible your customer service has been. I am still yet to receive my coffee order (which I made 6 days ago) and I have sent 4 emails and have still NOT received any replies. I paid for next day delivery (as I was away on a long weekend for my friends wedding) and you not only did not manage this, but you then changed the delivery till Saturday (when I was away). I therefore changed the delivery date to Tuesday 12th Sept and again, did not receive my delivery. I have had 0 contact from your customer service team and when I try and track the Royal Mail app (for the 10th time) the tracking reference you gave me is not recognised. As I have said in multiple emails which have been ignored, you are BY FAR the tastiest oat iced coffee on the market and I would drink your coffee every day and have told my friends and work colleagues previously how amazing your brand is, which is why I wanted to support you directly (rather than buying wholesale which I have been doing for ages!) But now, I feel so saddened by the way you have handled this order aka. complete radio silence and you have left a loyal customer really unhappy. I would expect a full refund/or my full case of coffee but at the least a reply to my emails!!!”

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Posted 7 months ago

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Hey Lizzie, We're so sorry to hear you've had an issues with your recent order. I understand a member of our team has been in contact with you via email to resolve this and explain that we unfortunately did not receive your emails until a few days later, due to an issue with our email system. This issue has since been resolved and we're really sorry that your emails got lost in the process. We do wish we could have acted on this sooner for you and apologies for any disappointment caused. This was never our intention and we always strive for the highest possible service. We are sorry that on this occasion, something obviously went wrong. Thank you for the kind words regarding our Oat Iced Coffee being the tastiest on the market! We really appreciate you for choosing Jimmy's, it means a lot to our crew and we hope to provide a better experience for you next time.

Posted 7 months ago

“Been sat in a royal mail depot since early hours of Friday morning”

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Posted 8 months ago

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Hi there, We're sorry to hear you order has been delayed with the Royal Mail. We are looking at providing more courier options for our customer to choose from in the future. In the meantime, thank you for bringing this to our attention. We have contacted Royal Mail to get this sorted as soon as possible for you. We will also send you and email so we can keep you updated. Many thanks, The Jimmy's Crew

Posted 8 months ago

“Didn’t taste right! I think it has a very bitter taste and honestly worst coffee I have tasted! Will be cancelling my subscription”

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Posted 9 months ago

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Hey Lee, I am sorry to hear that you think your delivery didn't taste right. We do make sure that all our range goes through extensive testing to make sure it meets our standards but, on this occasion, something doesn’t sound right. We'd really like to look into this further and sort you out with some great tasting product! We've sent you an email so that we can get this sorted for you. Thank you for your feedback and speak soon.

Posted 9 months ago

“Was not the best taste, taste a bit bitter”

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Posted 10 months ago

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Hi Kieran, Sorry to hear our Caramel wasn't to your taste. We worked hard to get the coffee to caramel ratio just right without being overly sweet however, it's not to everyones taste. Thank you for your feedback and have a great weekend!

Posted 10 months ago

“The new caramel latte is not good. It’s very milky and then a very harsh chemical taste on the back of your tongue. Gave the other 9 to a friend.”

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Posted 1 year ago

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Hey Sascha, Sorry to hear that you aren't a fan of our Caramel! We tried our best to create a recipe that is both smooth and indulgent, whilst not being overly sweet to ensure it still provided that neat coffee fix. We tested it ourselves and felt that the combination of our Rainforest certified coffee, semi-skimmed milk and natural caramel flavouring offered the best taste and drinking experience. We promise that all of the ingredients included in our products are safe to drink - but sorry to hear that you didn't like the taste. Thank you for the review and I hope you have an ace day. KYCU!

Posted 1 year ago

“I ordered last Friday 24 hr tracked and still have not received it . Disappointed as it was a birthday present. Won't be buying from you again. Very poor service. Probably not your fault but Royal Mail. Advice ... use a different delivery service.”

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Posted 1 year ago

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Hi Kim, Thanks so much for your purchase and message, we appreciate you. Looking at our records we can see that you ordered on Friday around 5pm. The parcel was dispatched from our warehouse on Monday by Royal Mail 24 tracked. The parcel was delivered by our courier a day late on Wednesday. We sincerely apologise for this short delay and have refunded your postage charge. We hope your friend enjoys their Birthday present (Albeit arriving slightly late). We hope to deal with you again soon. Many thanks and best wishes,

Posted 1 year ago

“My order hasn’t arrived, was dispatched 4 days ago on a 48 hour delivery so wondering what’s gone wrong, really needed it by now so I’m gutted.”

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Posted 1 year ago

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Hi Lauren, We're sorry to hear you experienced a delay with your delivery and that you were without your Iced Coffees longer than you had hoped. We have passed this back to our couriers to find out more however, if your order is ever late again please do let us know and we will contact our delivery couriers right away. Thank you so much for the feedback. Have a great day!

Posted 1 year ago

“Still haven't gotten it”

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Posted 1 year ago

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Hi Matthew, I'm sorry to hear that you experienced some delays with your delivery. Unfortunately our courier was having some issues last week, so we do apologies that your order was affected. Please do give us a call or email in the future and we will chase this for you. We really appreciate your feedback. Have a great day.

Posted 1 year ago

“I haven’t received my order so not impressed lol.”

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Posted 1 year ago

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Hi Jane, So sorry to hear that you experienced some delays with your delivery. Unfortunately our courier was having some issues, so we do apologies that you were affected. Please do give us a call or email in the future and we will chase this for you. Thank you for choosing Jimmy's, we really appreciate it.

Posted 1 year ago

Jimmy's Iced Coffee is rated 4.8 based on 719 reviews