Norm Reviews

Name: Norm
Address: 31-32 Hans Place, London, London Borough of Hammersmith and Fulham
Rating: 4.87

4.9 Rating 10,133 Reviews

98 %

of reviewers recommend Norm

Company Reviews

Product Reviews

661

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Phone:

0204 586 9291

Email:

hello@joinnorm.com

Location:

31-32 Hans Place,
London
London Borough of Hammersmith and Fulham
SW1X 0JY

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Dane H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, quick and efficient! I got the result on time as expected. This is definitly a safe place to get your test results on time for your flights!”

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Posted 4 years ago

“It was very efficient, the staff were very polite and the results arrived within the hour as promised! Thank you very much”

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Posted 4 years ago

“My day 2 PCR test booked for December 31st, was cancelled due to covid issues at the Manchester clinic. I was advised, by voicemail, to either call them or reply to their email to reschedule. I did not receive an email, and when I tried to call was sent around in an endless loop. I have tried at least four times to contact them via their messaging service in their website but no one has responded. In the end I had to buy another test from a different company. I am now trying, through my bank, to get a refund. This company needs to be investigated.”

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Posted 4 years ago

“Fantastic team, on time, professional, affordable.”

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Posted 4 years ago

“I booked two appointments for fit to fly tests which I then had to cancel. I gave 48 hours notice of cancellation and since then I have not been able to communicate with anyone regarding my refund! Four emails have gone unanswered. There is no way to talk to any human being. Disgraceful customer service.”

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Posted 4 years ago

“Ordered next day delivery tests, 3 days later and still not arrived. Had to book elsewhere in order to fly”

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Posted 4 years ago

“We gave up the trip and asked for a refund for testing. They asked and we sent a confirmation of the hotel booking cancellation. After that nothing ... Just marketing notices to remind us of the failed £ 99!”

Helpful Report

Posted 4 years ago

“They don't answer emails, phone calls and don't let you cancel tests. I gave advanced notice and have received no email reponse and it is impossible to reach them by phone. DO NOT RECOMMEND.”

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Posted 4 years ago

“The team was fantastic. Super hosts! They were expecting us. Everything was clean and safe. They made the test without hurting us.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting service. I have paid £210 for the same day result and I was guaranteed that I would have received the result before midnight (when I have used other companies I have received them at approximately 5.30 Pm on the same day. If I won't receive a full refund I will involve Trading Standards and my credit card. They should be shut.”

Helpful Report

Posted 4 years ago

“I mistakingly booked coronavirus in clinic PCR test and emailed (as advised on their telephone support line) to cancel almost immediately and have had no response or acknowledgement email still.”

Helpful Report

Posted 4 years ago

“Over Priced, No Responsibly, and No customer Service at all. I have ordered a £70 test kit and no yet delivered am trying contact no response for mails, calls and chat. No responsibility and no care. Should be reported to nhs”

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Posted 4 years ago

“Really quick and efficient testing that was thorough and professional.”

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(Manchester) - Posted 4 years ago

“Great service! Highly recommend”

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(Hammersmith) - Posted 4 years ago

“Fridndly, efficient and very welcoming staff.”

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(Victoria) - Posted 4 years ago

“Very good service”

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(Newcastle) - Posted 4 years ago

“Good location and professional approach.”

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(Woking) - Posted 4 years ago

“My sample was tested quickly. The testing site is well organised, the staff were professional.”

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(Newcastle) - Posted 4 years ago

“Morning, I purchased my 2nd and 8th day test, my 2nd day test came back within 30 hrs. I used my 8 day test as a fit to fly on my 5th day which took over 6 days, meaning I had to purchase a third test to fly. I tried to contact but have heard nothing, also when you finally gave me my result it was totally out of date. I understand you are busy but what’s the point in doing tests if you can’t get the results back in time. Not impressed.”

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Posted 4 years ago

“Great place to do your test.. Staff is very friendly.. Must visit place to do all kind of corona tests..”

Helpful Report

Posted 4 years ago

Norm is rated 4.9 based on 10,133 reviews