Norm Reviews

Name: Norm
Address: 31-32 Hans Place, London, London Borough of Hammersmith and Fulham
Rating: 4.87

4.9 Rating 10,133 Reviews

98 %

of reviewers recommend Norm

Company Reviews

Product Reviews

661

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Phone:

0204 586 9291

Email:

hello@joinnorm.com

Location:

31-32 Hans Place,
London
London Borough of Hammersmith and Fulham
SW1X 0JY

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Dane H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Test booking and test tasking process was very smooth. However, paid for same day results and ended up getting them at 8am the next day. No response to any emails asking what went wrong given it was “guaranteed” same day. No point paying more for this firm when you don’t get the service you paid for and you get no response to complaints.”

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Posted 4 years ago

“You must be making a fortune”

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(Woking) - Posted 4 years ago

“Ordered our kit on 2nd Sept, delivery now scheduled for 8th Sept. Not sure who is writing these great reviews, suspect they are not all genuine. Don't know how these guys are govt rated.”

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Posted 4 years ago

“I was instructed by your office to book a specific test (FTF not pcr), but when I showed up, I was instructed once more to change it. The problem is, that then I was charged with higher price, compared to the price of this correct test- that I would have paid, if I had not been misled in the first place). Namely, it was actually a fine that I paid for your office's mistake. I you'll take the right steps to remedy it. Kind regards Shahar Ginosar”

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Posted 4 years ago

“Pleasant enough process but 38 hours before result. Not really acceptable. I trust Day 5 test will be more punctual.”

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Posted 4 years ago

“Unfortunately the results has been sent after 2 days and I had to pay for an additional test to come back to Italy since I got them only when in Italy”

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Posted 4 years ago

“problem with the address. your test is at a different location!”

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Posted 5 years ago

Hi Luigi! Sorry to hear that there was a mix up with the address of the test centre, we have been investigating to see how this has happened. Please could you contact us at hello@coronatestcentre.com to discuss this further and hopefully get this resolved for you. Many thanks!

Posted 5 years ago

“RIP OFF !”

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Posted 5 years ago

“Frankly, the person doing my test was brutal, the swap was rammed down my throat until I gagged, and then so far up both nostrils my eyes were watering and I was in pain once I left. Her manner left a lot to be desired, and this was not my experience for other C-19 tests”

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Posted 5 years ago

I have passed your feedback onto our team, thanks.

Posted 5 years ago

“Staff at centre not given all t(e knowledge. They did not know which brand of antigens test was being done and had to contact support team on line as any customer would do!”

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Posted 5 years ago

“Quick service, friendly and professional”

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Posted 5 years ago

“Hi, today I’ve queued about 15 mins before the test in a big hall that was completely without heating. I would have expected a more welcoming environment given the cost of the test. Regards.”

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Posted 5 years ago

“I booked a same day guaranteed test and haven't received the result as guaranteed.”

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Posted 5 years ago

“Enclosed space with potentially infected cases mixed with others. Not something I would like to see at the professional level. Staff needs more training in handling potentially infected materials. The price is high. But the return time is good.”

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Posted 5 years ago

“It would have been preferable if we all waited outside and the staff were properly protected and wearing visors. Good people skills.”

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Posted 5 years ago

“I do not think this test center meets the safety requirements.”

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Posted 5 years ago

“The staff there were indifferent and impolite. They seemed not patient enough to answer any question.”

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Posted 5 years ago

“Open the windows/doors and provide proper PPE for your staff”

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Posted 5 years ago

“Paying almost £200 to do a COVID test in a club venue now used as test center is outrageous. The nurse was really nice and professional but for almost £200 I expect a much cleaner and professional venue.”

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Posted 5 years ago

“My partner and I signed up to the 48 hours PCR test (at the Fulham centre) as is required to fly into Hong Kong. On arrival, the person checking us in was efficient. He even went as far as to tell us that entry into Hong Kong also requires an antibodies test - he said confidently that was newly required as of the weekend. Trusting him, we duly paid extra for the antibodies test. It would appear when we arrived at Heathrow and subsequently in Hong Kong that the antibodies test was NOT a requirement. It would seem that the chap at the Fulham Centre was disingenuous in order to collect more payment (extra GBP100 from us) on top of what was already a very expensive PCR test. Whilst the results were returned swiftly, we were disappointed by the disingenuous staff that exploited travel rules to charge us more money. As an aside, the nurses who tended to my partner was qualified and efficient. Sadly, I had a trainee nurse, albeit overseen by an experienced one, and that was a terrible experience - which I would know as I have had several PCR tests over the last 9 months!”

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Posted 5 years ago

Norm is rated 4.9 based on 10,133 reviews