Norm Reviews

Name: Norm
Address: 31-32 Hans Place, London, London Borough of Hammersmith and Fulham
Rating: 4.87

4.9 Rating 10,133 Reviews

98 %

of reviewers recommend Norm

Company Reviews

Product Reviews

661

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Phone:

0204 586 9291

Email:

hello@joinnorm.com

Location:

31-32 Hans Place,
London
London Borough of Hammersmith and Fulham
SW1X 0JY

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Dane H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a lot of work and a little bit intimidating to try and lose 3 stone. But so far my coach has tried to make things easier for me. I like the plan he made for me, it’s not too complicated.”

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Posted 2 years ago

“Its slow going because I have a lot of weight to lose. But my eating habits are becoming more regular. I am slowly developing a routine that is starting to stick. Its better than the other programmes I have tried before.”

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Posted 2 years ago

“So far so good. I think things are going well. It’s nice that I can chat with Dan all the time when I need help. Im having a hard time sticking with a good routine and staying motivated but things are getting better. Im feeling encouraged, thanks”

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Posted 2 years ago

“Great friendly staff and we walked in and made an appointments straight away. Results came back same day for our £99 PCR. Amazing. That was last night and considering they aaid MOFA report will be back in 5 minutes, I have sent numerous emails and phone calls and no certified form to travel to Japan. This is cutting it close!!”

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(Victoria) - Posted 3 years ago

“They were pricy but central, fast, friendly & efficient. They even took me in early the moment I arrived. Did not hurt my nose as some testers do. Also, I ordered 24 hour results but got them within 5 hours, which brings peace of mind when you have a plane to catch. Only glitch was that they sent me two advance reminders specifying the wrong time for the test - 2 hours later than my actual booking - if I had not phoned ahead to query the error I would have arrived to find the centre closed, which would have been awful as I was being lifted in from quite far away!!”

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(Newcastle) - Posted 4 years ago

“Thanks a lot”

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(Victoria) - Posted 4 years ago

“Quick results”

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Posted 4 years ago

“Price is high in boots they do the same test for almost half price”

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(Euston) - Posted 4 years ago

“Clean and good reception”

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(Hammersmith) - Posted 4 years ago

“Standard.”

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Posted 4 years ago

“Very well received good service”

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Posted 4 years ago

“Good and quick service. Very difficult to find the location based on address, which seems to be temporary and not immediately obvious from maps.”

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Posted 4 years ago

“Good service and most polite male receptionist”

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Posted 4 years ago

“The process is cumbersome and complicated. If this is your fault you should correct it but if the villian is HMG we must all abide our fate in an escalation of witless burocracy”

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Posted 4 years ago

Hi Antony, thanks for your feedback. We're sorry you found the process complicated, we continuously refine the booking steps and email communications with our customers to make the process as easy and straightforward as possible. Most recently we're introducing QR check-in for our clinics to make the in-person experience even quicker, this coupled with our streamlined website experience and electronic result delivery makes us the leading private COVID-19 testing provider in the UK. If you require testing in the future please do give our UK based customer service team a call on 0203 983 7869 and they will be more than happy to help you through the entire process so you're fully comfortable and informed throughout. We look forward to welcoming you back in the future! Thanks again.

Posted 4 years ago

“I had paid for the 48hours result and the attendant told me that I'd receive my certificate by 6 pm on Sunday. She convinces me to do an upgrade for 24h result and now I receive my result on the same day. I'll not be refunded by my company and now I'm a felling idiot.”

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Posted 4 years ago

Hi Gustavo, thanks for your feedback. Sometimes our labs do return results early, we know waiting for results is an anxious time for many of our customers, so in the event we do receive results early we always release them to our customers. The guarantee you paid to upgrade was completely valid and ensured your sample was prioritised. We're glad we could help with your testing requirements and look forward to welcoming you back in the future! Thanks again.

Posted 4 years ago

“A solve every think Hospitality and love Thanks”

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Posted 5 years ago

“Must advise people of the parking restrictions and charges, nothing on email stating this”

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Posted 5 years ago

“The service was good but the cost has rocketed up to £260 from my previous 5 tests which were half of that with you last year. To get it sped up i had to pay another £100.. Cost is way too high.”

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Posted 5 years ago

“I had the PCR test and the antibodies test. I asked for a folllow up on the Anti bodies test to discover the range but the support centre could not cope with the request and sent me scripted answers, then told me I could not see a Doctor, when all I asked for was a call. I will be making a formal complaint tomorrow. This is a regulated business and I am entitled to discuss a result with a qualified Doctor.”

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Posted 5 years ago

“The staff were professional.”

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Posted 5 years ago

Norm is rated 4.9 based on 10,133 reviews