Hi
Thank you for your review and I am sorry to learn that your tree arrived damaged. I trust that you have reached out to our great customer service team and they have resolved the issue for you, if not, please do get in touch
Kind regards
Trish
Hi David,
Thank you for your review and I am sorry to learn of your disappointment. If you haven't done so already please contact our customer service team with your order number and, if possible, photos of the plants?
Kind regards
Trish
Hi Stuart
Thank you for your review, and I am truly sorry to hear that you were disappointed with the condition of the strawberries. At this time of year, they can look a little tired because they are grown and kept outdoors, so some dieback is natural during the winter months. We avoid removing the old growth at this stage, as doing so can risk damaging the rootstock. Once planted and the roots begin to establish, you should see fresh new growth emerging in the spring.
We are also very sorry that we were unable to supply the specific strawberry variety you requested. Unfortunately, this was outside of our control. However, I can confirm that the alternative requested was sent in its place.
Kind regards
Trish
“Wasn't at all impressed with the Helemnium plants, they looked like year 1 Tiny rooted root cuttings. I've planted them and am hoping for the best...time will tell. I wouldn't be inclined to order any more herbacious perennials from you if they re typical example.
Regards
Leo Kelly”
Hi Leo,
Sorry to hear your Helanium plants didn’t meet expectations. We understand your disappointment but if you need any further help or advice, please don't hesitate in reaching out to our customer service team.
Kind regards,
Team J Parkers Ireland
“the items were damaged, and a few 7 were missing. I have been told this would be rectified I wait to see.also i was told ther would be a delivery today but as of 10PM non has arrived.”
Hi Susan
Thank you for your review and I am sorry to learn of your disappointment with your order. I can see that you were in contact with the team on Wednesday and the replacements were dispatched yesterday as promised, delivery can take a few days especially because of the time of year. If you have any further issues please don't hesitate to reach out to the team again.
Kind regards, Trish
Hi Brian,
Thank you for your feedback. I'm sorry to hear that your plants arrived in poor condition due to the packaging and handling. We strive to ensure that all our plants reach our customers healthy and well-protected. Your comments are invaluable and will help us improve our processes.
I trust that you have contacted our customer service team for help and advice, if not please feel free to reach out to me at review@jparkers.co.uk with the details
Warm regards,
Trish
Hi
Thank you for your feedback regarding fastway and I am sorry to learn that there was damage to some of the leaves. If the hosta's fail to thrive please don't hesitate in contacting our customer service team for help and advice.
Kind regards,
Trish
“I had ordered from you before and the plants were lovely. this time I was very disappointed. The plants were very ill looking and some had mildew on them. they are going to need a lot of care and patience to hopefully get them looking like healthy plants”
Hi Alison,
Thank you for taking the time to leave your feedback. I'm truly sorry to hear that this order didn't meet your expectations, especially after a positive experience in the past. We strive to provide healthy plants, and it’s disappointing to learn that the ones you received were not up to standard. Your comments are essential in helping us improve, and I assure you, they will be addressed with our team.
I can't see that you have reached out to our customer service team and with this in mind please look out for an email from me.
Warm regards,
Trish
“Delivery was fast and custoer service were responsive and efficient. However plant quality was extremely poor. Brown spot,broken stems/branches and aphid infestations...contacted customer service immediately had replcements sent out...replacements had even worse infestation and were pretty much destroyed. The delivery was fast enough that this wasn't transit time related, they were clearly sent out in extremely poor condition. Certainly seems lacking on quality control.”
Hi there,
Thank you for sharing your experience, and I sincerely apologise for the issues you encountered with the quality of the plants. It's disappointing to hear that both your initial order and replacements did not meet our high standards. We take pride in our products, and it's concerning to hear we fell short this time.
Your feedback is invaluable as it helps us improve our quality control. Please feel free to reach out with more details about your experience, as we would love the opportunity to assist you further. I can be reached at review@jparkers.co.uk if you can also include a couple of photo's for me then that will help.
Kind regards
Trish
“I was very disappointed wth the service I received from J Parkers Ireland.
The order took some time to arrive. I was disappointed that the root balls of all the plants were very dry and crumbling. I am somewhat surprised at this considering the delivery journey is only about 50 miles. I believe that due to the fact the root balls were dry some of the leaves had begun to turn brown and I had to remove some of them. I soaked the plants well before planting out and I await to see if they remain healthy and thrive. If this turns out not to be the case I will contact J Parkers Ireland again and will expect that they will replace any items that fail to grow.
Plants are an expensive item and I would have expected the product to be in better condition on arrival, especially considering the short transport distance.
I contacted J Parkers Ireland directly by e-mail and found the standard of customer service was very unsatisfactory. I would have expected the company to have replaced the below-standard plants without further delay.”
Hi there,
Thank you for taking the time to share your experience. I'm truly sorry to hear that your order did not meet your expectations regarding the condition of the plants upon arrival. We strive to ensure that our plants are delivered in optimal condition, and I regret that this was not the case for you.
It’s good to know that you took the time to soak them before planting, and I sincerely hope they recover and thrive. Should you find that they don't flourish as expected, please do not hesitate to reach out to us again as advised by our agent in the email.
We also appreciate your feedback regarding our customer service; we are always looking to improve, and your comments will help us in that effort.
Kind regards,
The J Parkers Team
Hi James,
Thank you for your review. I understand your concern regarding the condition of the rose plant's roots. It's great to hear that you've planted them and we would expect them to start to thrive soon. If you have any further questions, feel free to reach out to us.
Kind regards,
Trish
English