Hi Tom
Thank you for your review and feedback regarding the size of the strawberries on receipt. They are only just starting to come out of dormancy so don't look great, but once planted will soon thrive and put on lots of growth. Please don't hesitate reaching out to our customer service team for advice or help if needed.
Kindest regards
Trish
Hi Linda
Thank you for your review and I am really sorry to learn that you are not happy with 2 lythrum. They don't look at the their best just yet as they are deciduous and will just be coming out of dormancy. Please plant them and you should see new growth over the next few weeks. If you have any concerns please reach out to our customer service team.
Kind regards
Trish
“Hi
I bought some gooseberry and raspberry plants on line. I’m happy with the products and have them planted out now. My only slight quibble is that when I order on line I would normally expect an indication at the time of order or shortly after, of when the item is likely to be dispatched and again, particularly since it was in Ireland, dispatch would happen quickly. In the end I had to contact Parkers myself (first using the bot online (unsuccessful) and then more manually. At that point I got assurance from a staff member that the items would be delivered by end Feb. It might be that I’m just not used to ordering plants on line!! Possibly just reply with an estimated delivery date when you receive the order? Many thanks.”
Hi Conan
Thank you for your review and feedback.
I am sorry that you had difficulty locating the delivery information. We do advise approximate delivery times against each product on the website. Once the products are going through our picking and packing process we will send an email to let you know that dispatch is imminent.
Kind regards
Trish
“Good afternoon, The lack of information as to when the bulbs would be delivered was very disappointing. If I had known I had to wait months for the delivery it would have been most useful. A query was submitted to customer service about christmas time - this was never answered. An email sent to sales earlier this month was answered and gave some hope that my money wasn't wasted.
I have just noticed that the next question concerns delivery time, it would be difficult to answer the way it is posed ...
I hope that if I place an order again that the experience will be much better. As it stands I could not recommend anyone to buy from J Parkers Ireland.”
Hi
Thank you for your review! Delivery times are clearly shown on our website and on the confirmation of order, I’m sorry they were not noticed when the order was placed.
I am only able to find the one email from you under the email address given on your order so it's likely we didn't receive the first one. I note that the order has now been completed within the timeframe originally advertised.
Kind regards
Trish
“I was a bit disappointed with the packaging. All three plants had popped out of the green holders and pots from being bounced around in the post. Need to think about more secure packaging for example Tape the green holders. There should be no movement in transit better box use eg smalle size.”
Hi Peter,
Thank you for letting us know. We’re reviewing our packaging to prevent movement in future and will look into more secure options.
Kind regards,
Trish
“While the bulbs are good, this was a poor experience. The ad online says they will be send quickly! Mine took 13 days at the end of season when time is important.
After 10 days I rang customer service to inquire, a woman just repeated terms and conditions said 28 days in a robotic voice. No sorry, no I understand your concern, we'll do our best. I was treated as an inconvenience.
My request to speak to a supervisor was denied. I was promised a call back - never happened!
Mr. Middleton, Farmer Gracy and Arboretum communicate much better! Won't use J Parkers again.”
Hi Eva,
Thank you for sharing your experience, and we’re sorry to hear about the delay and the handling from our team. This isn’t the level of service we aim to provide.
Although we advertised items on this order would be delivered within 28 days, most orders to not reach this timeframe. Unfortunately, the courier we were using for our Ireland customers went into administration so it did take us a few days to resolve the issue and I am sorry that you were affected.
Kind regards,
Trish
“Great choice of items and reasonable prices. Would appreciate more guidance on planting out, eg, I bought a Salvia Nachtvlinder but don't know if it is hardy enough to plant out before winter for its first year?”
Hi Deirdre
Thank you for your review. All the planting guides for our plants can be found online. All our perennials are winter hardy so can be planted straight outside. As with any other perennials they only need to be protected if you live in an area which has strong winds or heavy frosts.
Regards, Trish
Hi Brian
The anemone nemorosa corms do always look shriveled. They dry out rapidly once lifted but a few hours in water for several hours will soften and rehydrate them and they will then be perfect for planting.
Please don't hesitate to reach out to our customer service team if you are unhappy with any of our products or need help and advice.
Kind regards, Trish
Hi there,
Thank you for your feedback! I’m sorry to hear that your delivery experience wasn’t up to our usual standards, but it’s great to know that your plants are recovering. We appreciate your understanding and will continue to work on improving our service to ensure a better experience in the future.
Warm regards,
Trish
“We had 5 roses delivered, the one that was individually packaged was perfect, the others that were packaged in pairs all suffered some slight damage.”
“I hate not being able to give 5* but the good I received were not good .The 2Anabelle were badly broken up ,are now in compost,while the other4 plants fared better ,they were all in Packadging too short for the plants so were never going to arrive unscaved. So I had to contact CC ,sent photos,Agent agreed that they would replace 2xAnnabelle(Even though not available onsite) but said looked others would recouver,I had queried "black" leaves/half leaves on all plants but was not entertained ,instead just answered that replacements would be sent out 7-14 days and closing ticket.Not a great experiance TBH ,unnessary,dispatched earlyhours fri received Monday .I have included photos”
Hi Peter,
Thank you for taking the time to share your experience. I'm sorry to hear that some of your plants were not in the best condition upon arrival due to the packaging. It's never our intention to send out plants that are less than perfect. I appreciate you reaching out to our customer service team regarding the replacements, and I understand your frustration with the handled queries. Your feedback is important, and we will use it to work on improving our service.
If you have any further concerns, please don’t hesitate to reach out to me at review@jparkers.co.uk
Warm regards,
Trish
Hi Patricia,
Thank you for your feedback. I'm sorry to hear that two of your plants arrived with broken stems and that the packaging did not meet your expectations. We aim to provide a safe arrival for all our plants, and your comments will be shared with our team to help us improve our packing methods.
Please can you reach out to me at review@jparkers.co.uk with the details of which digitalis are broken
Warm regards,
Team J Parkers Ireland
“Plants arrived smashed as were boxes but id put that down to the fact they use fastways for delivery. Plants themselves dont look in the best of shape too, but im sure they will survive their ordeal.”
Hi there,
Thank you for your feedback. I’m sorry to hear that your plants arrived in poor condition and that the boxes were damaged during delivery. We rely on our couriers to handle our plants with care, and I understand how disappointing it can be when they don’t arrive as expected. Your comments are important for us to address these issues and improve our service.
Please reach out to me directly with the details at review@jparkers.co.uk
Warm regards,
Trish
“Customer service is good but plant quality varies a lot. On this recent order instead of bushy 9cm potted perennials some were a leggy single stem, some a really long stem with one or two shorter stems. The long stems were badly twisted and bent and need to be cut back. Overall I don't feel the plants have been well cared for and should have been cut back to produce bushy plants. It's hard to know how they will turn out.”
Hi
Thank you for your review and I am really sorry you weren't happy with the products that arrived. I have passed your comments to the Ireland manager and if you find they don't survive do reach out to me at review@jparkers.co.uk with your order reference and we will be happy to help.
Regards, Trish
“Packing not great - Several of the plants were broken.
I've planted them all so we'll see how they get on.
No photos, sorry. You'll have to take my word for it.”
Hi John,
Thank you for your feedback. I'm sorry to hear that the packing was not up to our usual standards and that some plants were broken during transit. We genuinely appreciate you planting them and hope they thrive for you. Your comments about the packaging will help us improve for the future.
If you need further assistance or have any updates to share, please don’t hesitate to reach out to me at review@jparkers.co.uk
Warm regards,
Trish
“The order was a gift however there is no provision to add a gift card or message which is disappointing. The order form then mixed up bits of the delivery address and the payment address so the carriers couldn't deliver and returned the item.
Ashleigh at customer services however was a star and got everything sorted out so a 2nd delivery was made successfully. If things go wrong it's how you resolve the issue that matters. Thank you Ashleigh.”
Hi there,
Thank you for your 3-star review and for sharing your thoughts with us. We sincerely apologize for the inconvenience with the delivery address mix-up and the absence of a gift card or message option. We understand how important these details can be, especially for gifts.
We're thrilled to hear that Ashleigh was able to assist you and resolve the issue quickly—she truly is a star! Your feedback is crucial, and we’re always working to improve our services.
We appreciate your understanding and hope to serve you better in the future.
Best wishes,
Trish
“Items were delivered to wrong address - advised by courier that they were delivered on 17th April but I did not locate them at aneighbours house until 22nd April after receiving a google map location from courier”
Hi John,
Thank you for sharing your feedback with us. I'm sorry to hear that there was a mix-up with the delivery address. That must have been quite frustrating for you. We appreciate your patience in locating your items, and we’re glad you were able to retrieve them.
If you experience any more issues, please don’t hesitate to reach out. We’re here to help!
Best wishes,
The J Parkers Team
Hi Roger,
Thank you for your review and I am sorry to learn that there was an issue with the website. If you would like to drop a few details to me as to what the issues were I can take a look into it. I can be reached at review@jparkers.co.uk
Kind regards, Trish
Hi Michael,
Thank you for your review and I am sorry to learn of your disappointment with your order. I have contacted you directly so please look out for an email from me.
Kind regards, Trish
English