Kukoon Rugs Reviews

Name: Kukoon Rugs
Address: 23 Shepherds Way, Newry, Newry, Mourne and Down
Rating: 4.74

4.7 Rating 830 Reviews

93 %

of reviewers recommend Kukoon Rugs

4.7

Based on 830 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Kukoon Rugs 5 star review on 27th April 2025

497

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery van broke down and had to pick.it up from a post office.”

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Posted 3 weeks ago

Hi Liz, We are very sorry to hear that this has happened. We have reached out to the courier regarding this issue, we appreciate you letting us know! Take Care Kukoon Customer Care

Posted 3 weeks ago

“I would write a better review if I had received my rug”

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Posted 4 months ago

Hi there, I'm sorry to hear you are experiencing a delay with your order. Our couriers are currently experiencing a backlog at their regional depots due to black Friday sales. Can you please contact support@kukoon so we can resolve this issue for you? Thanks so much Kukoon Customer Care

Posted 4 months ago

“I have not received the rug I purchased as IFS Global Logistics Ltd have not delivered on the 2 dates I have ibeen given.”

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Posted 4 months ago

“Way smaller then expected can’t use it in my sitting room”

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Posted 5 months ago

Hi there, Sorry to hear you are not happy with your order. Can you please contact support@kukoon so we can resolve this issue for you. Thanks so much Kukoon Customer Care

Posted 4 months ago

“Fast delivery but the colours look rich in the ads. Very disappointed when it arrived as it looked nothing like what I expected”

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Posted 5 months ago

Hi Siobhan, Very sorry to hear that you are disappointed with your order. Can you please reach out directly to support@kukoon.com so we can get this issue resolved for you? Thanks Kukoon Customer Care

Posted 5 months ago

“My order not arrived”

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Posted 5 months ago

Hi Pauline, I can see your order has been delivered on 25th Nov - 2024@1.18pm If this has not been received please contact support@kukoon.com Thanks so much Kukoon Customer Care

Posted 5 months ago

“Bring back the quality from a few years ago. Not all customers want a paper thin rug we can throw in the washing machine. I would like a rug that looks like a real rug and will last, not something I'll throw out in 6 months time”

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Posted 5 months ago

Hi there, Sorry to hear you are not happy with your order. Can you please contact support@kukoon so we can resolve this issue for you. Thanks so much Kukoon Customer Care

Posted 5 months ago

“not like in photo short pile rubish wished not unpacket it i am 76 and would not no how to go about sending it back as would”

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Posted 6 months ago

“The top part of the rug is lovely (shaggy), however, there is absolutely no cushioning in the part underneath.”

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Posted 8 months ago

Hi, We are sorry our rug did not meet your expectations, if you reach out to our team at support@kukoon.com they will be able to help you with this.

Posted 8 months ago

“Really after 2 months you are wanting to put things right don't think so you have plenty of time to rectify my orders and you have not even got back to me poor poor customer support in fact none”

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Posted 10 months ago

Hi Anne, We're sorry to hear about your less than satisfactory experience with our service. Your feedback is incredibly valuable to us, and we want to make things right. I can see you received a refund. Please reach out to us at support@kukoon.com, and our team will prioritise your concern to ensure a swift resolution. We appreciate your patience and the opportunity to improve.

Posted 10 months ago

“Still awaiting delivery!”

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Posted 11 months ago

Hi Thomas, We're sorry to hear about your less than satisfactory experience with our service. Your feedback is incredibly valuable to us, and we want to make things right. Please reach out to us at support@kukoon.com, and our team will prioritise your concern to ensure a swift resolution. We appreciate your patience and the opportunity to improve.

Posted 11 months ago

Kukoon Rugs is rated 4.7 based on 830 reviews