“Useless, customer service blame they colleagues for not delivering the product. No respect for the customer who pay for they product, why should we care. Total fraud, be careful wouldn’t recommend to anyone.”
“would get 0zero if option available
tried transfer my number, 2 options
1st option online, 2nd in stores like carphone warehouse
those stores have no knowledge of lyca let alone ability to enact transfer
the online option simply would not submit my info after numerous attempts
trying to talk with their cs people is like talking to robots saying "not possible"”
“I bought their SIM from their representative in Colombia for use in the USA. 90% of the time I got the "not registered in network" message. It didn't matter if I restarted the phone, redid all the connection process, nothing worked. Their service is even worse, nobody can give clear answers, they keep asking for the contract ID or a photo of the SIM, but no solutions. I filed my complaint with them for not being able to make phone calls and they keep evading my claim. STAY AWAY FROM THIS POOR NETWORK.”
“Fraud company with fraud stuff charged you while got the pretending of the help but just pretending. After you got an email address as final solution wish has setting to reject the all emails. Ruined my life shame on you Lycramobil they stole my money and got nothing because they are nothing to fulfilling loyalist never use their service never recommend them you lose.......”
“Very sick lying network they took my money and sent me sim card which has nothing so they screwing clients I never recommend them they even don't pay their employees no time!!!!!!!!”
“One star is only for because 0 is not possible.
I ordered a pre-paid SIM in online for 20 EUR and it cannot be activated only. In 2019, in Germany, only the shop activation is possible. They even dont send the telephone number with the card.
When I contacted to ask help and solution from the customer service, I got an answer they cannot activate it and I need to try online again.
Very poor service and expensive for nothing.
I paid 20 EUR and I got nothing.
They are thieves, so NEVER BUY OR ORTHER ANYTHING FROM LYCA!!!”
“BAD BAD TERRIBLE Customer Service NO WORD CAN EXPRESS THAT!! ESPECIALLY FOR A LOYAL CUSTOMERS !!!
I HAVE BEEN A LOYAL CUSTOMER FOR LYCAMOBILE FOR MANY YEARS BUT IN A RECENT YEARS! THEY ARE GOING DOWN HILL! THEY CHANGED MY UNLIMITED PLAN TWICE WITHOUT SENDING ME NO TEXT NO CALL NOTHING!! AND MY SERVICE WAS CUT BEFORE MY CONTRACT ENDED I DID NOT REALIZED THAT UNTIL AFTER I CAME BACK FROM A TWO WEEKS VACATIONS..WHEN I TRY TO CALL THE TAXI AT THE AIRPORT MY PHONE WAS OUT! VERY NASTY! THE WORST THING IS WHEN I CALLED THEM THE CUSTOMER SERVICE STATED " PLANS ARE SUBJECT TO CHANGE WITHOUT NOTICE" OUTRAGES! TO MAKE A LONG STORY SHORT I HAVE TO LEAVE LYCAMOBILE BEHIND SINCE THEY TRY TO SCAME ME OVER AND OVER AS THEY SAID FOOL ME ONCE SHAME ON YOU FOOL ME TWICE SHAME ON ME. IN THE END ITS ALL WORK OUT JUST GREAT FOR ME I ENDED UP SAVING A LOT OF MANEY BY GOING TO DIFFERENT COMPANY EVERYONE NEED TO DO THIER HOMEWORK GO AND GOOGLE AND RESEARCH YOU WILL FIND A LOT OF MUCH MUCH CHEAPER THAN LYCAMOIBLE WITHOUT BEING SCAME MONTH AFTER MONTH! SO MY MESSAGE TO LYCAMOBILE MANAGEMENT IF YOU ARE READING MY MESSAGE TREAT YOUR LOYALE CUSTOMER LIKE ROYAL GOLD BECAUSE THEY HAVE SO MUCH CELL PHONE OPTIONS! STOP THE MADNESS MAKE YOUR PROFIT BY KEEPING YOUR CUSTOMERS NOT BY SCAMING AND CHEATING THEM...YOU MIGHT CHEAT A LITTLE MONEY FOR SHORT BUT YOU WILL LOSE BIGGER IN A LONG TERM...HONOR YOUR CONTRACT BE TRUST WORTHY IF YOU WANT TO TRIVE IN YOUR BUSINESS YOUR CUSTOMER SERVICE PROVIDERS ARE CLULESS THEY DON'T KNOW WHAT THEY ARE DOING THEY APEARS TO FOLLOW WHAT EVER DIRECTIONS THEY ARE GIVEN.......SO THE WAY I SEE LYCAMOBILE IS NOW....REALLY ON SUICIDAL MISSION TO GET OUT OF BUSINESS IF YOU DON'T FIX THIS BAD PRACTIC SOON OR LATER YOU WILL BE OUT OF BUSINESS MARK MY WORD! I HAVE ADVISED ALL MY FRIENDS AND FAMILIES AND COWORKS TO STAY AWAY FROM LYCAMOBILE THEY ARE NOT HONORABLE PEOPLE
IN SUMMARY
YOU BUY A PLAN =THEY KEEP ON CHANGING ITWHEN EVER THEY WISH! THE CONTRACT DON'T APPLY TO THEM!
HOW BAD CAN THEY GET!!! THEY CANCEL THEIR TOPUP AS YOU GO WITHOUT ANY ADVISED AND TAKE ALL MY MONEY WITH IT....NOW THEY NO LONGER OFFER TOPUP ANYMORE ESPECIALLY HERE IN THE USA! HOW STUPID CAN THEY GET! AND NOW THEY WANTED THE PEOPLE TO BUY THEM BY BUYING THEM FOR 3 MONTHS AT A TIME! SO THAT THEY CAN SCAME PEOPLE AGAIN AND AGAIN BY CANCELING THEIR PLAN! I RATHER PAY MORE FOR A COMPANY WHO WOULD HONOR THEIR WORD THAN A SCAMER COMPANY LIKE LYCA.........”
“this is the worst company ever, DO NOT USE IT - they are bunch thieves and liars- they will steal your minutes and overcharge you. their customer service is poor, rude and dishonest- I am literally lost for words for this awful company.”
“WOULDNT USE THIS EVER AGIAIN!
Where do I start I ordered a sim the 15£ bundle unlimited everything , monthly , it arrived and wasn’t even activating ? What sort of customer service is this ! Deleted all my contact media and cancelled my 15£ monthly bill after I already payed for it ! I asked for a refund and they refused ! Scammers ! Is zero STAR POSSIBLE”
“The whole story.
Is zero stars an option?
Lycamobile adverts as being cheap- Customer Service charges 9p to make a call (Press * when they say you don't have enough credit and to top up) I have a number blocked on my phone, but they said I have still send a text to that number.
DUH--- I know its cheap call, but unless you have no other option. LOOK ELSEWHERE”
“Been with them for 11 years. Finally got old enough to release there is a price you pay for good customer services.
Get a contract elsewhere.
Advice from a friend- Save your mental and physical brain”
“"KEEP AWAY" THEY ARE BUNCH OF SCAM COMPANY THAT HAS BLOCKED MY NUMBER PLUS TAKEN THE BALANCE ON THAT SIM . NO WONDER MAJORITY OF THEIR CUSTOMERS ARE LEAVING THEM
MAJORITY OF MY FRIENDS LEFT THEM LONG TIME AGO.
I HAD THAT SIM AND NUMBER FOR MANY YEARS.#
MY ADVICE , FIND AN ALTERNATIVE . CUSTOMER SERVICE IS TOO POOR.”
“I've to say this has to be a scam company.
I changed network to Lycamobile, begining of the month. Purchased a 25 Euros bundle as I did precious with other lyca numbers, and a week after they cut my number, can't make calls, send text messages use data or anything that I paid for. Ive rang them several times, before speaking to someone, waiting for about 20 minutes on the phone, please rate our call and service. It's an absolutely joke. Was asked to send an email they would reply within 24 hours and it's almost 72 hours now and no reply whatsoever. On the phone was told that payment was refused after being deducted in my bank account. Basically I was scammed in 25 euros as no refund money in my account.
Can you rate 0 stars?”
“Fraud company with fraud stuff charged you while got the pretending of the help but just pretending. After you got an email address as final solution wish has setting to reject the all emails. Ruined my life shame on you Lycramobil! Pfffff.”
