“It did not send code Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore. Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore. Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.if they cant ake money from account without code so why they asking for a code as security reasons. Worst company trick customers. Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore. Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore. Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.if they cant ake money from account without code so why they asking for a code as security reasons. Worst company trick customers. Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore. Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore. Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore. Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.if they cant ake money from account without code so why they asking for a code as security reasons. Worst company trick customers. Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.Why Lyca took money from my account without sending me code.its sapose to send me confirmation code before take money but it didn't send code, when it's asked code I clicked on cancel bottom but still the transaction gone through. I can't trust on Lycamobile Company anymore.”
“The WORST company ever! If I could give it 0 stars I would!
They take your money and don’t give you the service you paid for.
Even though it is their error, they put the blame on you as the customer. They refuse to take any responsibility, and they refuse to refund your money.
They don’t respond to emails, and their Customer Service is a joke. You have to repeat yourself every time. They give you different information every time. You go round and round in circles, and nothing gets resolved. They hang up on you too.
Their app is rubbish. It crashes every time you open it.
Stay well away from LycaMobile. They are crooks!
If you’re looking for cheap international calls, go with Lebara, a more reputable company.”
“SAVE YOURSELF MONEY AND TIME AND DON'T USE THIS COMPANY
The worst experience I ever had. DO NOT CHOOSE LYCA. There are way to many other providers to choose from to end up here. I only did because a friend recommended it, but by now we have both switched to other providers.
My experience with Lyca email support and call center has been profoundly disappointing. The big problem came up when I wanted to cancel my bundle with them, in order to use another bigger one. There is no place to cancel the bundle, so I contacted them after I had two bundles running, to ask for one of them to be canceled as I did not plan to use it. The response I got was after 3 emails and 10 days delay, and it didn't make sense. I have used the actual email response as an example of what is unacceptable, in the company I am working for. The syntax is not right and the overall email does not make sense. Even then I still contact back to clarify what I think I have understood. Again, they will not respond after 2 new emails and they promise to cancel it.
2 weeks on and both new bundles kick in!!!
I contact them through email again to demand cancellation and refund but as expected their support is radio silence. I choose to call them and there is a very polite lady that says that she can see that I have not used the two bundles and that I will be refunded in 10 working days.
15 working days have passed, nothing has happened and I am calling to see what is going on. The response I get is, as expected by now, disappointing.
You do not want to work with this company. I will try to see what other ways I can find to get my money back, but being a person that has been working in customer/user support positions for more than 4 years, I have no words.”
“Absolutely horrendous service. Staff need training on how to speak to customers. Very rude and abrupt. Phone service is terrible. Purchased a bundle package. Data part of it doesn't work. Receiving random calls and messages from numbers that I have never seen before. When dealing with their call centre, they don't seem to understand what the customer is saying. Just cut you short midway through a conversation!”
“Checked my balance yesterday (6 May 2020) before buying a voucher, over £7-00, made one 'phone call then bought a £10-00 voucher which Lycamobile said had already been used - after 10 minutes - who is kidding who ? checked my balance again and the 'phone call had cost me over £2-00 but not only that I had no balance from the original voucher. E-mails via lycamobile web-site and direct were ignored and 'phone lines, both land and Lycamobile were and are still "dead" This firm has no concept of "Customer Service" text message "All in one 10 up" and "USSD running" what the hell do these mean ? perhaps somebody could put this into proper English.”
“the telephone messages left in my phone, I am not able to review.
the review button #1 never work. it just repeats itself saying if you want to review your message "PRESS #1" and I press it, then again, if you want to review your messages "PRESS #1" that is all I get: very annoying. I gave up. and
I checked other reviews and felt little bit better to know that there are other people who agree with my discomfort with this company.”
“I have been using Lycamobile for several months. I bought the sim card in Sweden.
For more than 2 weeks now, I can't receive or make any calls. I have signal, but I get this message 'Not registered on network.'. But they still charge me, since the top-up was automatic. I try to reach the support and they are telling me to do some complicated settings on my phone. Still doesn't work.
An awful experience and service.”
“Till last week I could use my hotspot with mobile data. Then it suddenly stopped and I called their CSC which said they had received similar complaints from other customers as well and Lyca is working on it. Today I called them and they refused that they are not providing this service while some customers may be using it as before. Very strange and easy way to get away with network faults.
Other than this Lyca has poor Connectivity and voice quality. Don't waste your money.”
“Till last week I could use my hotspot with mobile data. Then it suddenly stopped and I called their CSC which said they had received similar complaints from other customers as well and Lyca is working on it. Today I called them and they refused that they are not providing this service while some customers may be using it as before. Very strange and easy way to get away with network faults.
Other than this Lyca has poor Connectivity and voice quality. Don't waste your money.”
“No access to customer service at all!!! I have been calling, chatting, emailing no answer! I got a SIM card with a deal 2 months paid 3rd is free. I never got my free month! They informed me my service will be disconnected after 2 month if I don’t pay for 3rd month. Very very very bad services. Never again!”
“Took my money and never sent me the prepay sim I had ordered. Their page failed during a PayPal transaction and now there is not confirmation or anything. Customer service complete rubbish. Sent so many emails now and no response. Cannot contact these people! It's been nearly a month!”
“I bought 30 pounds worth airtime yesterday and within a day I have used up 80 percent of my bundle which is a month bundle. I am sorry I have to leave them I cannot have this”
“Honestly , this the worst network provider .
Please stay away from lycamobile .
No proper customer service All over email and who has time these days to follow up ?
My phone is been out of service for the last 4 days and I tried to ring Lyca and they say there is a technical issue and then Hang Up.
How can a key worker survive without a phone for 4 days?
This is ridiculous,every month atleast once or twice the whole network will be down and no sorry email or compensation what so ever ?
I have been loyal to them for many years and all my family members and no loyalty or courtesy from lycamobile .
Very poor service ...please stay away from lycamobile.
My name is Aman Ali
07887936120”
“Honestly , this the worst network provider .
Please stay away from lycamobile .
No proper customer service All over email and who has time these days to follow up ?
My phone is been out of service for the last 4 days and I tried to ring Lyca and they say there is a technical issue and then Hang Up.
How can a key worker survive without a phone for 4 days?
This is ridiculous,every month atleast once or twice the whole network will be down and no sorry email or compensation what so ever ?
I have been loyal to them for many years and all my family members and no loyalty or courtesy from lycamobile .
Very poor service ...please stay away from lycamobile.
My name is Aman Ali
07887936120”
“Terrible, I ordered 3 sims and have sent multiple emails requesting a refund as they have been un used and have just been ignored worst customer service in my life !!! Still haven't got a refund.”
“BEWARE OF THIS SHADY COMPANY
My experience with lycamobile is VERY BAD. First of all their online user interface is really bad. I tried to activate a package using the online interface several times and it never worked. It doesn't even notify whether it worked or not. It just resets to the page 1 of the transaction. After trying for a number of times I gave up and decided to go buy some vouchers. I purchased the vouchers and topped up my account. Then I dialed the code to activate the International Plus XL package (which has 20GB of data). I saw the screen going to processing my request mode. At this point I kept the phone aside and resumed my work assuming that it is activated. Later I started using the phone to make calls and use data. after several hours, I got a notification that I had run out of all my data. I thought there must be some mistake and called the customer service about it. They informed me that I have used all my top up money in data and phone calls and my package was never activated. I argued with them back and forth about it and they declined to fix this issue. The manager informed me that she does not have the authority to reimburse my money.
I am deeply disappointed with this experience. I have the following points.
1. Why do we first need to top up money into the account and then choose the package. Why cant I directly buy and activate a package!
2. Is it so technically complex that a global phone company can not do it!
3. No, the answer is this is deliberately set up to confuse people and steal money from the customers. I am sure if an investigation is launched into the company, we will find this being discussed as a strategy to extract more money from the customers. Consumer protection agency must penalize this corrupt phone company for this kind of shady practices.
4. I am sick of this company and am going to switch to another service. I advice everyone to stay away from this company and the existing customers must switch to other services.”
“BEWARE OF THIS SHADY COMPANY
My experience with lycamobile is VERY BAD. First of all their online user interface is really bad. I tried to activate a package using the online interface several times and it never worked. It doesn't even notify whether it worked or not. It just resets to the page 1 of the transaction. After trying for a number of times I gave up and decided to go buy some vouchers. I purchased the vouchers and topped up my account. Then I dialed the code to activate the International Plus XL package (which has 20GB of data). I saw the screen going to processing my request mode. At this point I kept the phone aside and resumed my work assuming that it is activated. Later I started using the phone to make calls and use data. after several hours, I got a notification that I had run out of all my data. I thought there must be some mistake and called the customer service about it. They informed me that I have used all my top up money in data and phone calls and my package was never activated. I argued with them back and forth about it and they declined to fix this issue. The manager informed me that she does not have the authority to reimburse my money.
I am deeply disappointed with this experience. I have the following points.
1. Why do we first need to top up money into the account and then choose the package. Why cant I directly buy and activate a package!
2. Is it so technically complex that a global phone company can not do it!
3. No, the answer is this is deliberately set up to confuse people and steal money from the customers. I am sure if an investigation is launched into the company, we will find this being discussed as a strategy to extract more money from the customers. Consumer protection agency must penalize this corrupt phone company for this kind of shady practices.
4. I am sick of this company and am going to switch to another service. I advice everyone to stay away from this company and the existing customers must switch to other services.”
