“I got SCAMMED, stay away, I paid for two sim cards and two unlimited bundles, I received a leaflet in the post with nothing else, I have called several times to get a refund and have never got it back. Take my advise STAY AWAY!!”
“Absolutely shocking customer service
They are false advertising again this is something they have done before (just Google)
The sim is for sale in stores and doesn’t mention the requirement to add 5 credit to first activate the sim
Upon 12 emails to Lyca I was passed round and my questions ignored and given generic emails back
The customer service team was quite obviously struggling with English skills I can upload these emails to prove it
Then I said why are you required to add 5 credit and it doesn’t say that on the packaging or on there branding or website
I mentioned a complaint to ofcom the telecoms regulator and then suddenly they seemed to give me some answers
They said this is now there policy and it’s been updated on the website however I believe this is false advertising and it should be clear for all to see
To sell a product then demand 5 to even receive a call is terrible
Then to have to call 8x and send 12x emails to get no results and no real solutions is terrible
I would strongly recommend all people to avoid Lyca at all costs and use another mvno such as Lebara or even a MNO not Lyca who simply pay rent to 02 to use there service
At least with 02 you would get a level of customer service not generic replies
Absolutely shocked and disgusted and have made my complaints to the regulators”
“Useless I have reached the customer service 15-20 times for first 7 days now . I have no signal no any bars and I'm trying a few different towns , not just in my home . Ist something with the card I believe they still trying to rest something”
“I was told by customer care person to go-to the link provided by her to recharge. I went and recharged through that link and got an email with order number. I checked my account still showed as suspended. Messaged the same person again she told she don't know gave me the email address to contact. I asked her I have a order number please help. She told me that drop an email and disconnected the chat”
“I give one star because I cannot give 0.
Bad network anywhere in Europe, continuous problems and errors, horrible customer service. I eventually managed to port my number to another provider, after I cancelled my subscription to Lycamobile and they still stole money from me. Please AVOID THIS COMPANY AT ALL COSTS!!! It is a scam.”
“I order from 23 of December new sim with bundle 10 to all six month half price I paid for first month the system charging me by my account I received the sim 8 of January but till now I no have the bundle or money back cs very worse they say me different thing useless can't solve my concern”
“On December 24th I recharged my lyca with 35 euros but at the same time I called and asked for a refound (order 88427094) because I already had credits. The attendent told me that in 10 working days the 35 euros would be in my account. I called the other day and they told me my order was approved and I would receive the money. Once again I waited and received nothing. Today January 16th, I changed phone companies and I receive an sms from lyca informing me that the process cannot be processed. It is absurd. Lyca is punishing me for changing and not giving me what I asked for 25 days ago!!! Lyca only remembered that I asked something when I switched. This is a robbery. I was super patient with this you asked me to wait and now lyca said me that cannot process... Yes you can process you have my bank acount number. This is the way that you treat your clients. Its not accetable.
Waiting to hear from you, lyca.”
“Where do I start, I gave all details to transfer my previous number to lyca, nothing happened, have spoke to various Cs people still no joy, I cnt say I'm very happy, if doesn't get sorted soon I'm off to find another provider, I've never had this problem with others”
“Trying to get my account number so I can keep my current phone number. Currently day 18 of waiting for them to email it to me as my new phone is locked to Verizon. No, it’s suddenly my issue and I have to go buy an unlocked phone just to keep my number. Get with the times, just email the damn account number.
Emails back and forth are a joke also. Say the same BS each time and resolve nothing.
I spoke on the phone and received the pin via email. Then when I call back they say email and telephone are different departments so if I speak on phone, I will get a text. Yet I receive the pin via email.
Total joke, don’t bother with them.”
“I wish there was an option to provide 0 star. Lyca does not even deserve 1 star. That is how worst is the services. Even worst is their customer service. They said that my sim is outdated and that is the reason I had not been able to receive incoming calls nor outgoing calls for more than two months. Even not the text messages. They want me to order a new sim card and pay for the shipping fee. There are auto payment from my account every month that they are definitely not going to refund for these two months. I am done with Lyca.”
“Worst customer service experience EVER. The represetantive faked he didn't hear and was so rude. If you have any problem you will lose an hour trying to get through someone that is helpful. I would not recommend just so you don't have to deal with their customer service employees, terrible.”
“Worst sim ever ... I am Indian they didn't accept my passport ... I have paid 15€ online to get the sim but no use sim is not activated no money back”
“The costumer service is so bad.
The people who answers the phone are very rude and angry. I just wanted to change my address but the process is very time consuming.”
