“Very very bad. I have just activated my sim card and topped up my balance up then the deduced the whole top up as they are facing technical issue. I see it a Very lame excuse for a robbing your balance account. Don't buy it even its for free.”
“The worst customer support ever. Germany support
Want to give 0 for their support. My phone not working for 3 weeks and I cannot still use it.
When you ask a difficult question, the agents leave the chat.
the agents knew only to copy paste and never answer anything useful.
Reference ticket : 89449714
Contacted the support like 10 times. 5 year customer and they badly lack at service.
Never ever opting Lyca in my whole life.”
“Very bad services and the team is giving different reply each time you call them. I tried to set the hotspot as it doesn’t activate automatically like other networks and each of the customer service team provide different user name and PW and after 3 calls their team failed to sort out the problem and they said they will escalate to the tech team, so I lost two days unable to connect my laptop to through the hotspot. Very bad services!”
“They send me a sim card that dosen't work, and told me I can get my refund. But afer 3 months, I didn't get anything. I'm pretty sure they did it on purpose, because customer service hangs up every time they see my name. They are just unprofessional.”
“spent hours trying to get this working via customer service told i could not have a refund as had only used it to call them. so it was a used , not workable, avoid wish i had seen reviews before ordering could have saved hours emailing and calling.”
“The worst service provider I have ever experienced. Customer Service have no idea what is going on. The two times I have tried to pay for a Bundle something goes "wrong" the money leaves my account but Lycamobile mysteriously have no record of it and I don't receive the data plan on my phone.
They say you have EU roaming. Lie. I have been to other countries in Europe and have had no service the entire time I was there. I cannot stress enough how terrible this company is. Don't waste your time and money.”
“Awful customer service. I can't comment about the actual phone service as I never received my SIM card. When I asked about a refund, I was asked for information that the company should have had already. I was also asked for information I never provided on my order. Unprofessional and dangerously unsecure. I never received a name for the customer service rep and responses only arrived when prompted. My order was in November and I still haven't resolved the issue. I attempted to email again in hopes of getting a different rep, but now my emails have been completely ignored.
Based on the fact that they took my money, strung me along for four months and would ignore my questions and ask for more information they didn't need, I would say that this company is a scam.”
“I just spent 45 minutes on chat with Lycamobile customer service. The chat service is useful. Lycamobile is a waste of money. It's better to buy a cheap data plan in the country where you are working. Need to make calls? Purchasing a SIM card in the country where you are visiting is cheaper. I spent $100 (US) and 2 hours+ in time. Neither can be refunded. I was told that "refunds are subject to approval..." translation is up to the reader of this review.
Don't purchase anything from lycamobile...you'll be sorry and you will lose money. Guaranteed.”
“These guys are true scammers. If you run out your planned data you will be charged 1 £ for each 8.3 Mb (!!!) you use. Without any warning.
Avoid this”
“It is difficult to find the right words to describe how bad Lycamobile is as a mobile service provider
The plans are not really plans. They are more like a vehicle to extract more money from you if you want the service to continue.
You receive endless text messages asking you to take certain actions which seem unrelated to what you have bought
And you are supposed to constantly reset the $ limit on downloads so you don’t exceed your allowance but whatever you set seems to make zero difference to your balance being quickly exhausted
I would recommend to everyone to NEVER go near Lycamobile”
“The worst customer experience ever.
Added 10 euro with UNLIMITED call and 1GB data, it's finished within less than 24h. We have been using wifi the whole time!
Now the website to top up is not working - the screen shows blank 'chose your amount' page for hours.
Better switch to more reliable provider like Vodafone or T-mobile.”
“Never seen worser customer service i topped up on the 20th if January it's now the 7th of February still no bundle on my acount but they deducted £25 from my acount I've rang multiple times each time I get told something diffrent on the 29th of January I was told the money will be back in my acount with in 5/7 days its now the 7th I rang and was told I need a 8 didget pin number they will contact me again in 24 / 48 hours I've been told this multiple times I've made them repeat my email address over again to make sure there getting it right I never receive emails or when I do its just an automatic response from a machine I'm a new customer just moved from 3 looks like im going back to 3 this isn't worth the hassle terrible customer service treated as if I was stupid and didn't know what I was speaking about asking am I sure I bought a bundle!! I'm sure the first thing you do when your bundle doesn't come on is check to make sure the amount was deducted from your bank ! Then another lady literally laughed down the phone pretending I can't hear you ma'am never been so stressed out by a phone company STAY AWAY !!!!!”
“The worst costmer service she is not helpful and also she screams for customers so bad she is stupide just asking questions which doesn't make sense I give 0 star”
“Took £80 of my partners top up on day one. They removed her bundle, then told her they cannot refund her as they don't guarantee they deliver any services. That sounds to me like "Go f'off'.
Terrible internet speed, and a customer service that will convince you that this company is a massive scam.
Look into the huge deals they have with the UK Conservatives, that screams fruad. Oh wait, they got done for fruad donating to the conservatives. So my partner's £80 that was stolen for a service they say they don't actually need to deliver has gone to a Tory. Fantastic, just like my taxes.”
