Magic Madhouse Reviews

Name: Magic Madhouse
Address: Unit 1, Great Cambridge Industrial Estate, Lincoln Road, Enfield, London
Rating: 3.44

3.4 Rating 41 Reviews

61 %

of reviewers recommend Magic Madhouse

Company Reviews

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Phone:

2083647998

Email:

support@magicmadhouse.co.uk

Location:

Unit 1, Great Cambridge Industrial Estate, Lincoln Road, Enfield
London
EN1 1SH

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Magic Madhouse 1 star review on 10th January 2022

Anonymous

Magic Madhouse 1 star review on 6th January 2022

Pokecroc83

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told not to shop with them anymore for merely asking how long an order was going to be as it was beyond the delayed shipping estimate that they gave on their site. When emailing to chase, I received this response: The order was scheduled to be dispatched today; however, due to our prior communication and the ongoing misunderstanding regarding the delays, I have decided to cancel and refund the order. I believe it may be best for both parties to part ways at this time. I encourage you to explore other options. THE WORSE customer service ive ever experienced, stay clear.”

Helpful Report

Posted 5 days ago

“My Korean sun and moon pack was opened and only 8 cards in the pack a shiny trainer card but not one shiny pokemon card which all packs have them, hopefully it gets sorted as my 10 pack booster box was awesome”

Helpful Report

Posted 3 weeks ago

“Extremely unsatisfied with this online store. Not only did they "pack" my order in such a way that it obviously arrived shattered and broken. When I asked to get it replaced they sent me a refund instead expecting me to pay for a new shipping! I asked the customer support once again to send me a replacement instead and they denied it - while at the same time they had reserved and charged my card with the same amount they "refunded" me. Why should I as a customer have to pay for the additional shipping when they are the ones that couldn't even pack an order in a proper way? Nobody in their right mind would expect the item to arrive intact. Extremely unprofessionally done both at shipping and handling the matter. I'd recommend everyone to stay away from this store!”

Helpful Report

Posted 9 months ago

“Great Company, always ship orders quickly and efficiently, have good prices and a good range of stock, customer service team dont treat me like an idiot when i ask for help, and they actually have a customer service team and dont force you to talk to a robot.”

Helpful Report

Posted 9 months ago

“Magic Madhouse reseal pokemon booster packs. I've examined the packs very closely compared with other packs bought from other retailers. There are small circular blobs on the heat seals which looks like an adhesive. From 24 packs had 5 good pulls above holo cards and the value of the 5 pulls weren't even above a fiver in value. A number of people have also said how easily the packs fall open with even gaps on the seal. Avoid.”

Helpful Report

Posted 9 months ago

“Terrible experience. Pre-ordered a game in October, 23 that was due out in early December 23. When it hadn't arrived, I attempted contact. Don't respond to emails, don't answer the phone, the only way I finally got a response was to complain through PayPay in February 24. Then I get an e-mail, through PayPay, no apology, just excuses! I will never buy from then again.”

Helpful Report

Posted 10 months ago

“Made an order 11 days ago and chased them up twice now. I still don't have a delivery date. Demanded a refund instead. No response. Avoid these scammers like the plague.”

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Posted 1 year ago

“Like previous reviews i also bought my 8yr old an Evolutions pack. It was extremely noticeable it had been reopened and resealed even the child queried it. Disgrace”

Helpful Report

Posted 1 year ago

“Like someone else in this list I payed £25 for an XY evolutions pack that has been re-sealed. Packaging is very tight to the cards and the top and bottom has clearly been heat pressed and cut and not straight”

Helpful Report

Posted 2 years ago

“Bought 2 XY evolutions packs and blatantly obvious one was a reseal. Pack actually came apart down the seems no tearing. The colour difference was pretty sharp and the crimps were awfully dulled. Getting a joke this carry on. I have attached pictures of the two and you can clearly see the real pack tears whereas the dodgy one opens up along the resealed edges leaving the complete pack intact.”

Helpful Report

Posted 2 years ago

“I've been looking for a company that has a good stock of magic: The Gathering cards as well as Warhammer products and hobby tools so i can buy all my hobby essentials in one place to save on postage and i've been really happy with the service i've received from this company, whenever i have a question the customer service seem happy and helpful and i would recommend them.”

Helpful Report

Posted 3 years ago

“Would not recommend ever buying from this company. Ive bought on and off for years from them and 70% of the time I end up regretting it. There are a lot better, cheaper and quicker dispathing companies out there. By far probably the worst and expensive (for most things) sites to buy from. Also their web site is a mess and extremely buggy. On top of that no rewards system and terrible customer services. AVOID!!!”

Helpful Report

Posted 3 years ago

“With a great selection, a potential for email notifications if they're out of stock on a particular item, and free or reduced price delivery options for larger purchases, I have been happy with Magic Madhouse after every transaction. I was also happy to find out that they offer a Blue Light Card discount.”

Helpful Report

Posted 3 years ago

“I’ve ordered a few birthday presents for my younger brother who missed out on some Pokemon cards (apparently their in great demand) However I ordered him a charizard box plus another item me being silly and not realising the other product was a may pre order in the rush and panic I just slapped in a order as I didn’t want anything running out of stock. Then realised few days later that both items will come together in may which was poop as it will miss his birthday. Managed to order other Pokemon stuff in more panic however called up magic madhouse spoke to Aaron regarding another order I made which he helped me with he also went the extra mile and told me he will also send out the charizard tin he’s gonna get spoilt but thanks to Aaron the only thing my bro was excited about he won’t need to wait till may to get”

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Posted 3 years ago

“First order took a while as I expected but came in safe and sound!”

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Posted 3 years ago

“Best place to buy Pokémon cards”

Helpful Report

Posted 3 years ago

“Great website for my tcg wants. Product's are reasonably priced and offer great international shipping prices.”

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Posted 3 years ago

“An amazing company easy to use 99% have want i want.”

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Posted 3 years ago

“Is really good might take long but still very good prices and can help save a lot money would use it more if I had more money but you can”

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Posted 3 years ago

“Great service everything in perfect condition highly recommended service❤️”

Helpful Report

Posted 3 years ago

Magic Madhouse is rated 3.4 based on 41 reviews