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Magic Madhouse Reviews

3.5 Rating 40 Reviews

63 %

of reviewers recommend Magic Madhouse

Company Reviews

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Phone:

2083647998

Email:

support@magicmadhouse.co.uk

Location:

Unit 1, Great Cambridge Industrial Estate, Lincoln Road, Enfield
London
EN1 1SH

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Magic Madhouse 1 star review on 10th January 2022

Magic Madhouse 1 star review on 10th January 2022

Magic Madhouse 1 star review on 6th January 2022

Magic Madhouse 1 star review on 6th January 2022

Magic Madhouse 1 star review on 6th January 2022

Magic Madhouse 1 star review on 6th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a product they showed as on stock. Waited 2 weeks and tried to contact them. Finally raised a query with PayPal and then they emailed me to say I must have lost their emails in response and the item was unavailable. No apology. No compensation for their mistake. Just a short email. Never mind the item being hard to find and much harder now its 2 weeks in and closer to Christmas. Never going back.”

Posted 3 years ago

“Very very good because they always give me my things on time. All the bad reviews are nonsense and are wrong.”

Posted 3 years ago

“I've purchased several items and all as advertised on website. Good quality and quick delivery even during lockdown. Any questions I had were answered promptly on chat. One product I bought for a nephew's birthday he just didn't want and magic madhouse readily refunded. Can only recommend and will purchase from them again in the future.”

Posted 4 years ago

“Great customer service and a wide range of products. Highly recommend!”

Posted 4 years ago

“Bought a few blister packs and some other pokemon items from these guys. Delivery was prompt but I was missing one of the blister packs that was supposed to be a bundle of 2 for sword and shield. I have emailed them twice on their contact form and once on messenger. I've had no email reply and my message on facebook hasn't even been delivered, so I doubt they even acknowledge their facebook messages. It would have been a better review, but the poor customer service is pretty disgraceful. No replies back at all? How can a company operate like this? I've used them for about 6 months, but this will be the last time. I much prefer chaos cards, their prices and customer service is much more reasonable.”

Posted 4 years ago

“Do Not buy Pokemon cards from magic Madhouse! They open packs take good cards and sell them on website and fill your pack with rubbish!! Read reviews! Their excuse is it’s random but it’s not they reseal packs! Open carefully and you can see! At least dick Turpin wore a mask, robbing company! Stay clear!!!!! Every pack contains eg. And I mean every pack!! Read reviews!!”

Posted 4 years ago

“It is a shame to read some of the reviews below as all i can honestly say is i have had a great experience purchasing product from magic madhouse for over 3/4 years now. They have responded well to any emails, or queries i have had, my orders have always arrived on time well described and well packaged, with plenty of incentives to buy from MM, top cashback discounts, visualsoft affiliate discounts, regular discounts they keep me well informed through their mailing list. I am always coming back for more i cannot fault them online or otherwise. Great product prices especially for pre orders for upcoming release, individual cards, and sealed product(s) i have not sold cards too MM so i cannot comment on buy list transactions. I do not agree that stock is weighed but if it is something you are worried about as a customer shopping anywhere for pokemon then you should try only purchasing product that is factory sealed in cardboard packaging or with official pokemon shrink wrap. Keep up the great service guys and thankyou !”

Posted 4 years ago

“I placed an order on 22 Sep with this website for my nephews birthday gift. When the package arrived there were 2 cards missing. I initially called the company and then emailed my sales receipt to confirm the order. I was told the matter would be investigated. On chasing the matter up I was advised on 22 Oct that the cards had been placed in the package and for me to recheck. I emailed back to say I had checked the package on delivery and that the cards were not there. To date I have not had a response or a satisfactory outcome. The customer service is shocking. Emails are either ignored or there is such a delay in any response. I have paid for items that were never received. I am extremely dissatisfied with the service provided and lack of resolution. I would never use this company again.”

Posted 4 years ago

“Why does my packets have glued up peices on them like it's be resealed? I've checked on youtube and google images and none have it!”

Posted 4 years ago

“As a loyal long standing customer of over 4+ years. DONOT part with your money towards this company. They're greed no no bounds. How do you stay in profit when you continuley make your products cheaper? By ensuring they go through as much sealed product as possibly taking all the best cards. Knowingly sending packets of cards they know contain nothing in. I have bought a hell of alot of single booster packs from this company and every single time I get nothing. The chances of spending as much money as I do an Regularly only getting one premium Rare card is slim. Let alone that rare card always being worth pennies. They know they're products inside and out an as they list single cards I can assure you they are taking all of the best products from they're sealed products and ensuring they sell dud merchandise. I can assure you they're weighing all booster packs is why they can ensure they are cheaper then all they're competitors as they are completely rigging the game. Every piece of merchandise I have bought hasn't ever contained any super/extremely/highly vauleable Rares. Never. I routinely buy 5 - 10 sealed boxes from my product and everytime contain nothing. Any booster packets nothing. I bought the most expensive an when my confidence was up bought cheaper products. But everytime I get the cheap product it leaves a bitter taste in my mouth. I am not just complaining. As someone said above they do not value they're custom and Are extremely rude. This isn't something that's has just happened I can say with a matter of fact this is true as I put it done to bad luck. But when I have just spent £450 on new Sealed product and only had 4 premium cards out of over 300 packs I can say without a matter of fact. They weigh they're products to ensure they open are the super vauleable and rare premium cards so they can profit from them through sell them singularly on they're website. I complained in the beginning is why it got this far. I trusted and believed them. But with over 20 years of experience in my collactables these lot are complete rip of merchants.”

Posted 4 years ago

Hello Christina, I am very sorry to hear that you feel you have been 'ripped off'. This is not something we would ever do, or ever have done. Unfortunately, with trading card games such as Pokemon there is a certain random element created with the contents of the booster packs and these are solely regulated by the manufacturers. This means that the rare cards are harder to obtain, thus increasing their value. If these were common to find, they wouldn't be rare, but this random element is what keeps us players coming back! The Pokemon International Company have actually been aware of some sellers weighing packs, and have made this no longer possible by adjusting the weights of the code cards included in booster packs. This means it is now impossible to weigh booster packs. Also, for sealed products only the manufacturers have access to the official Pokemon TCG shrinkwrap that seals booster boxes, so that buyers know if a booster box has been tampered with, as they would not include this wrapping. Believe me, you are not alone in having difficulty with finding some of the rarer cards, as it's been harder for ourselves to obtain rarer cards due to record numbers for the amount of individual cards per set. We sincerely apologise that you feel as though you have been sent weighed packs. I can assure you this is not the case. Are you please able to confirm your order reference number for me so that I can take a look at your previous orders with us? Kind Regards, Aaron, Magic Madhouse

Posted 4 years ago

“Magic Madhouse have very reasonable prices and excellent customer service.”

Posted 5 years ago

“A highly misleading product description, which they admit contained a formatting error, resulted in my 10 year-old son feeling duped out of over £20; he was absolutely devastated. Customer service have declined to offer any goodwill gesture to restore his faith in buying online and frankly an apology doesn’t mean much to a ten year-old who has lost his savings. Magic Madhouse has appalling business ethics - AVOID.”

Posted 5 years ago

“Fast and helpful people at Magic Madhouse. HUGE selection, and prices are pretty good too. Pre-orders are great and free deliver over £20? YES PLEASE :-)”

Posted 6 years ago

“Excellent prices and rapid delivery. My go to site for X-Wing expansions.”

Posted 6 years ago

“The only place with BCW sleeves at a great price. Fast delivery too!”

Posted 6 years ago

“Brilliant shop, best prices and fast delivery. Highly recommend!”

Posted 6 years ago

“Delivery was very quick,”

Posted 6 years ago

“Quick delivery and when i found one of my cards had not been delivered it was put into the post within a few hours of informing them”

Posted 6 years ago

“Good range of stock. Good prices. Nice reward scheme.”

Posted 6 years ago

“Delivered 2 days after I ordered, cards were very good quality. Will order from here again.”

Posted 6 years ago

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Magic Madhouse is rated 3.5 based on 40 reviews