“We booked meet and greet and followed the instructions ringing the number 25 minutes before our arrival. The only number available on all instructions and the website.
The person who answered said sorry we have no drivers. Ring head office, gave a number and hung up.
The head office number he gave just rang and rang.
We rang the original number again several times and when he eventually answered (to my husbands phone number) he repeated the same information. When I explained that he has taken our money already, he just hung up.
They are fraudsters.”
“Absolutely horrible company! They outsource the parking to other dodgy companies and take no responsibility to what happens to your car. The company they used trashed my car causing nearly £3,000 worth a damage and stole everything they could from inside my car including snacks and drinks I had left in the car for my kids for the journey home. AVOID THIS WEBSITE AT ALL COSTS!”
“DO NOT USE THIS COMPANY
We used this company between the 31st December and the 14th January. When we returned from holiday it took approximately 30 minutes for the driver to contact us that he was on his way to Manchester airport with our car. He did NOT tell us which car park he was returning the vehicle to, nor the actual zone he was in.
Eventually we found the driver in a disabled parking space in the T2 West car park. The car was plastered in mud, the tyres and alloy wheels were also covered in deep mud. Inside the car the drivers side car mats were again plastered in mud as well as the drivers door on the inside. The car had clearly been parked for two weeks in a muddy field and then delivered to us in this state. When we left the car with them it was immaculate and clean both inside and outside. The driver clearly did not want to explain this to us and just walked quickly away.
Clearly not a great meet and greet service, what an utter shambles,”
“Returned my car with £900 of damage. The drop off driver said to contact customer services. They are refusing to compensate and now ignoring me. Please, please do not use.”
“DO NOT BOOK THIS PARKING . Used recently waited half hour for valet to collect our car and waited ONE AND A HALF HOURS to get the keys off them when back. Car was muddy inside and out on return . This CANNOT be described as a meet and greet service by any stretch of the imagination plus paying extra to cover then temporary parking charges !!”
“Total scam, they charged extra to get the car in and out of the meeting point. I felt uneasy so tracked my car when I'd landed on hols and it was used as a taxi on the first day, which stopped after I threatened to call the police. They then took my car and parked it in the holiday inn, I've just received a £100 parking fine. Relieved to get my car back in one piece. I will be reporting them everywhere I can. Avoid like the plague!!”
“Con and a scam. They don't provide any details at purchase then email with a bunch of hidden charges. Then don't offer any cancellation once you see the terms are an absolute joke.
You have to ring when you're on your way and then hand over your car to a stranger who drives it away from the airport premises. And you have to pay for the airport short stay parking whist waiting for this so called valet. On your return you have to call them and then wait for your car and again pay for parking to exit the airport. NONE OF THIS WAS MENTION OR DISPLAYED WHEN YOU'RE BOOKING. SCAM OF A COMPANY”
“Very bad and disorganised customer service.
I booked online (and paid) but I didn't receive any booking confirmation.
I sent two emails: no answer.
I called the number in their web page and a driver answered to me.
I managed to get the number of the admin department, I called and asked for the booking confirmation.
Three days later nothing was sent.
I then wrote to say that I was cancelling my booking and magically... somebody replied to my email stating that it was too late.
I lost my money, they are not going to reimburse me.
The system is set to be misleading, I would say "borderline fraudulent".
DO NOT USE IT”
“Appalling. Truly appalling. Arrived, called the one mobile number they use (which I subsequently realised they just pass from one person to the next, so they never scroll up and look at previous messages). Drove into T1 short stay ground floor as instructed,
Guy arrived half an hour later (so much for the meet bit. Airport car park and a bus would have been quicker - don't use this service if you are in a hurry). Guy took the keys, whilst constantly talking to someone else on his bluetooth headset). Demanded £4.50 for the airport access fee. I'm not local, and had no idea about this. Every other M&G I've used, the company covers everything in their costs. So now £45 becomes £54 (you pay both ways) - so they are manipulating the price comparisons. When I asked for my change (he was getting in the car, talking to someone else - this really winds me up) - he said, "50p!?!?, really", "yes mate, we've waited half an hour , and you've demanded £4.50 extra. Yes, I want my change". He laughed and said he'd leave it in the car. This, of course, didn't happen.
Collection was just as much fun. We had to return earlier due to being evacuated from Italy, so I emailed them and warned them we'd be back earlier. I emailed and texted at lunch time I was told they would get our car ready for the evening, and, charge me £20 for coming back early. Nice....
Arrived at 9pm, called at baggage reclaim the be greeted with "oh my sir! we dont' have your keys". Another message I got was "I'll try and get your car now". Try?
1 hour later we got our car.
Without exception the worst meet and greet I've ever used.”
