Modelers Central Reviews

Name: Modelers Central
Rating: 4.52

4.5 Rating 501 Reviews

88 %

of reviewers recommend Modelers Central

Company Reviews

Product Reviews

Metrics

4.5

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Modelers Central 5 star review on 24th September 2022

David Purtle

Anonymous

Anonymous // 01/01/2019

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English

“Very good turn around time between order placement and delivery.”

Helpful Report

Posted 1 year ago

Hi Ron, Thanks for sharing your experience! We're pleased to hear that you had a very good turnaround time between placing your order and receiving the delivery. If you ever need anything else or have questions in the future, feel free to reach out. We appreciate your support! Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“I bought this as a gift for someone else. I have no personal review for the item purchased. I have spoken to the recipient and he reports that the model is very challenging for him. It is the first time he attempts this type of model.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your purchase and for sharing your feedback with us. We understand that purchasing a model kit as a gift can be a thoughtful gesture, and we appreciate you taking the time to provide us with some insight into the recipient's experience. We're sorry to hear that the model kit has proven to be very challenging for the recipient, especially since it's their first attempt with this type of model. Building models can indeed be a rewarding yet demanding hobby, particularly when trying out new techniques or complexities. If the recipient requires any assistance or guidance with the model, please don't hesitate to reach out to us. We're here to help and support them through their modeling journey in any way we can. Thank you again for choosing us for your gift purchase. If there's anything else we can do to assist you or the recipient, please let us know. Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“Excellent quality at very competitive prices. Highly recommended.”

Helpful Report

Posted 1 year ago

Hi Andy, Thank you for your review! We're thrilled to hear that you found our products to be of excellent quality and competitively priced. Your recommendation means a lot to us. If you ever need anything else or have questions in the future, feel free to reach out. We're here to help! Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“I’v always found what I’m looking for at Modelers Central; and their website is easy to use.”

Helpful Report

Posted 1 year ago

Hi Garry, Thanks for your feedback! We're delighted to hear that you've always found what you're looking for at Modelers Central and that you find our website easy to use. If you ever need assistance or have any suggestions for improvement, feel free to let us know. We're here to help make your modeling experience as smooth as possible. Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“Great selection of models, and at a reasonable price.”

Helpful Report

Posted 1 year ago

Hey James, We're thrilled you're happy with our selection of models and pricing! It's always fantastic to hear when our customers find something they love at a price that works for them. If there's anything else you're eyeing or if you need any assistance in the future, just let me know. Happy modeling! Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“Got the handbook and am pleased.”

Helpful Report

Posted 1 year ago

Hi Jan, Fantastic news! We're delighted to hear that you received the handbook and are pleased with it. If you have any questions or if there's anything else you're on the lookout for, feel free to reach out. We're here to ensure your modeling experience with Modelers Central is top-notch. Happy modeling! Charles Modelers Central Support Team

Posted 1 year ago

“I don't know why I had to pay for parts that were missing from a very expensive kit.”

Helpful Report

Posted 1 year ago

Hi Dennis, I sincerely apologize for any inconvenience you've experienced with missing parts in your kit. This isn't the level of service we aim to provide. Please share your order details with us, and we'll swiftly look into the matter to make things right. Our goal is to ensure you have a positive experience with Modelers Central, and your satisfaction is our priority. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“Delivery was quick. Product was excellent but building instructions were a little vague.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for sharing your experience with us. We're glad to hear that the delivery was quick and that you found the product to be excellent. However, we apologize if the building instructions were not as clear as you had hoped. Your feedback is valuable to us, and we'll certainly take it into account for future improvements. If you need any assistance or clarification while working on your project, please don't hesitate to reach out. We're here to help ensure a smooth and enjoyable modeling experience for you. Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“Very fast delivery and as ordered. Will shop again with Modellers Central!”

Helpful Report

Posted 1 year ago

Hi Jose, That's wonderful to hear! We're thrilled that you had such a positive experience with us, from the fast delivery to receiving exactly what you ordered. We look forward to serving you again in the future. If you ever need anything else or have any questions, don't hesitate to reach out. Happy modeling! Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“Excellent response to orders and fast delivery by Australia post. Sometimes the delivery charge of $12 seems high for a small packet. But this could be Australia Post charging.”

Helpful Report

Posted 1 year ago

Hi Graeme, Thank you for your positive feedback! We're delighted to hear that you've had an excellent experience with our order processing and appreciate the fast delivery through Australia Post. We understand your concern regarding the delivery charge, and you're right that it could be influenced by Australia Post rates. We continually evaluate our shipping options to provide the best value to our customers. If you have any further questions or suggestions, feel free to reach out. We appreciate your support and look forward to serving you again. Best regards, Charles Modelers Central Support Team

Posted 1 year ago

“My one-stop-shop for all things in tall ships with a huge amount of kits, fittings and wooden planks and a good website as well, all run by very knowledgeable people with fast service.”

Helpful Report

Posted 1 year ago

“Have bought kits from from Modelers Central for several years and have been very pleased with all of the manufacturers. The quality of the kits are well made and easy to build with a bit of patience. Working on the kits provides a pleasant break over the winter months, and the results have gained many compliments from friends and family.”

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Posted 1 year ago

“Received all parts ordered and exactly the size and fit needed.”

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Posted 1 year ago

“I love the Model Shipways Beautiful Blocks. They look great and are finished well. Unfortunately, I can't find the sizes and configurations that I need anymore. I don't know what happened.”

Helpful Report

Posted 1 year ago

“Quality parts and tools. Quick shipping. Prices are fair and a pleasure to order from Modelers Central.”

Helpful Report

Posted 1 year ago

“The best website for ease of use and product selection I could find. I restore old ship models and am often in need of random parts, rigging, fittings and materials and ModelersCentral has it all and at fair prices. Just bear in mind that they are in AUS and it takes a few weeks for things to reach the US. To the extent possible bundle items into one purchase, it appears it is a flat $16 US shipping fee for a small order of parts. I ordered some stuff, then realized I needed one other important item, and paid $16 again (willingly). So be thoughtful and make sure get all you need in one purchase They do an excellent job providing shipping status. Highly recommend Models Central.”

Helpful Report

Posted 1 year ago

“Great experience. Very professional and direct. You may want to strengthen the outside wrapping for deliveries. Mine arrived ripped with interior parts exposed. Content was fine and everything was acoiunted for. This was an international shipment so lots of handling along the way.”

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Posted 1 year ago

“Never ordered before . Great experience. Keep it up !”

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Posted 1 year ago

“Excellent product and service.”

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Posted 1 year ago

“ships from out of usa too expensive and delivery time too long...would not use again.”

Helpful Report

Posted 1 year ago

Modelers Central is rated 4.5 based on 501 reviews