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Motion Finance Reviews

4.8 Rating 901 Reviews
97 %
of reviewers recommend Motion Finance
Company Reviews Metrics Info
4.8
Based on 901 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Motion Finance Reviews

About Motion Finance:

'Funding the Journey': We set the standard for specialised and personalised vehicle finance brokerage.

Securing motor finance can be complex and sometimes confusing, especially when you're not doing it daily, as we do!

At Motion Finance, we set ourselves apart from other motor finance brokers by delivering a personalised service where we hand-hold our customers from start to finish. We take great pride in our excellent service levels and the relationships we have built with the UK's independent dealerships.

Our committed and loyal workforce provides UK-wide coverage, and with access to a large panel of lenders, we improve our customers' chances of acceptance across all credit profiles.

We can support a wide range of motor finance solutions for both consumers and businesses across all types of vehicles and assets. We offer HP (Hire Purchase), PCP (Personal Contract Purchase), Personal Loans, Lease Purchase, Rate For Risk, and more.

Motion Finance (2017) Ltd is authorised and regulated by the Financial Conduct Authority (FRN 669390). We are a credit broker, not a lender.

Finance is subject to status. Terms and Conditions apply. A guarantee may be required. Over 18’s only. Please ensure you can afford the repayments for the duration of a loan before entering into a credit agreement.

Visit Website

Phone:

01925 730175

Email:

sales@motionfinance.co.uk

Location:

The Barn,
Hatton View Farm,
Warrington
Cheshire East
WA4 4DS

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Philip Bell
Verified Buyer
“Excessive paperwork and personally intrusive. Impossible to get a copy of the signed documents. Electronic copies were sent but they couldn’t be printed unless you had the printer password. No one at Motion Finance knew the password. Being unable to print a hard copy and keep paper trail I find unacceptable.”
Helpful Report
Posted 1 week ago
Dear Philip, Thank you for your review. We take all negative feedback seriously and have reviewed your application. Please note that the signed documents you requested are provided by the lender upon completion. We would like to thank you again for using Motion Finance. Kind regards, Motion Finance
Posted 1 week ago
Steven Sladen
Verified Buyer
“Happy motion finance trusted me with the money to buy a car they helped me find the right car thanks”
Helpful Report
Posted 3 weeks ago
Dear Steven, Thank you for your review. We're thrilled to hear that we helped you find the right car for you - it's our priority to provide a seamless, stress-free experience for all of our customers during the application process. However, we have noticed that you have given Motion Finance three stars for the overall experience. This is classed as a negative review. If you encountered any issues during your application that has impacted the rating you have given us, we'd love to address and resolve any issues you may have faced. Please email enquiries@motionfinance.co.uk with more information, and a member of our team will be in touch as soon as possible. Kind regards, Motion Finance
Posted 3 weeks ago
Anonymous
Verified Buyer
“The security codes throughout nearly drove me crazy! Otherwise a reasonably manageable process”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Explained well on phone call. But the staff did not answer when I called again for some few more questions.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your response. It's our priority to ensure that our customers have a seamless, stress-free application experience, and we have investigated your application further. We can see that you received your quote at 17:45pm on Friday the 4th April. Our phone lines are closed from 09:00 - 17:30, with reduced hours on the weekend (11pm - 4pm). Therefore, it is likely that you attempted to call us during out of hours. However, if you do not feel like this is the case, please let us know by emailing enquiries@motionfinance.co.uk and we will investigate further. We would like to thank you again for using Motion Finance. Kind regards, Motion Finance
Posted 3 weeks ago
Christopher Gillies
Verified Buyer
“Got declined last minute but what I would say is that the process is simple and easy”
Helpful Report
Posted 2 months ago
Dear Christopher, Thank you for your review. We are delighted to hear that you found the process simple and easy. After reviewing your application, we can see that your application had been declined by a few lenders before proceeding. Kind regards, Motion Finance
Posted 1 month ago
Lisa Nicholls
Verified Buyer
“Tbh it hasn’t been the best you’ve told me everything over the phone I haven’t received nothing confirmed in writing through the post I then emailed yourselves to change my payment date and got told u don’t have my email on file and to make it worse I still don’t have the car yet . I’ve rang 2 times and had no answer”
Helpful Report
Posted 2 months ago
Dear Lisa, Thank you for your review. We are sorry to hear about the experience you had during your application. We take all negative feedback seriously and have investigated your application further. Please note that the time between approval and quotation was 20 minutes. The lender will typically issue documents to the customer within seven working days after completion. Any delays in communication or requests to amend payment dates lies with the lender involved in your application, and Motion is not involved in this process. Kind regards, Motion Finance
Posted 2 months ago
Mark Freeman
Verified Buyer
“Would not recommend”
Helpful Report
Posted 3 months ago
Dear Mark, Thank you for your review. We take all negative feedback seriously and have reached out to you in order to learn more about any issues you faced and how we can try to resolve the situation. After our discussion, we are sorry to hear that you felt your application was rushed. It's our aim to ensure that all our customers receive an efficient, simple experience with Motion. We'd like to thank you again for using Motion Finance and we hope you enjoy your new car. Kind regards, Motion Finance
Posted 3 months ago
Nigel Doble
Verified Buyer
“Very good service from start to finish which is 5 stars However 3 stars is because I am deaf and they don’t read instructions on how to contact me, calls is a no go”
Helpful Report
Posted 4 months ago
Dear Nigel, Thank you for your review. It's our priority to ensure all our customers have a personal, seamless experience with Motion Finance, and we are very sorry to hear that you encountered issues. We have reviewed your application and have found that there was an occurrence of miscommunication within our internal team, meaning some of our advisors were unaware of your situation. This has been fed back to the relevant teams and we are actively implementing a stronger process to ensure we retain our usually high communication standards. We would like to apologise for any inconveniences this may have caused. Kind regards, Motion Finance
Posted 4 months ago
Leanne Monkman
Verified Buyer
“I really enjoy the game but its getting to expensive to buy anymore. The prices have gone crazy”
Helpful Report
Posted 4 months ago
Dear Leanne, Thank you for your review. Although we try our best to achieve the best outcome for our customers, your rate is determined by your credit profile. Kind regards, Motion Finance
Posted 4 months ago
David Pay
Verified Buyer
“It was not straightforward as they didn’t contact me for additional information”
Helpful Report
Posted 5 months ago
Dear David, Thank you for your review. We are sorry to hear your experience with Motion Finance was not straightforward. An easy, seamless customer experience is our priority, so we have looked into your application further. We can see that the lender involved in your application required more information from you before proceeding with your application. Unfortunately, lender requests are out of our control, but we apologise for any delays this may have caused. Kind regards, Motion Finance
Posted 5 months ago
Paul Maxwell
Verified Buyer
“Asked a lot of forms to be signed but weren’t asked wot they wanted”
Helpful Report
Posted 5 months ago
Dear Paul, Thank you for your review. To ensure the application process goes as smooth as possible, we sometimes require additional proofs from the customer. We are sorry to hear that you found there was too much signing required and we have fed this back to your team. We would like to thank you again for using Motion Finance. Kind regards, Motion Finance
Posted 5 months ago
Jane Inskipp
Verified Buyer
“Was good going through at first no problem but then during the day too many things to sign and not given correct information and then after waiting until 3.30 that you could not use my work email to transfer the money to the dealership which was so annoying as I have had no problems with loans before using same email I don't have a private email so my husband had do his which was annoying but it turned out OK but from 9am till nearly 4pm it was a long day thank you I'm driving my car rant over”
Helpful Report
Posted 5 months ago
Dear Jane, Thank you for your review and we are sorry to hear about the difficulties you faced during your application. Our built-in technology works to streamline the application process for our customers, making the journey faster and easier. However, we appreciate that some customers may find our technology-led processes difficult to follow and we have passed your feedback onto our team. We would like to thank you again for using Motion Finance. Kind regards, Motion Finance
Posted 5 months ago
Anonymous
Verified Buyer
“The application process was easy. Though, the interest rate was high considering the nature of the car I purchased. Still considering return car within the 14 days ad the scratches in and out of the car is much and doesn't worth the rate.”
Helpful Report
Posted 7 months ago
Hello, Thank you for your review. We are happy to hear that the application process was easy for you! Please note that rates can be affected by the dealer involved in your application. Kind regards, Motion Finance
Posted 6 months ago
Harriet Jannetta
Verified Buyer
“Constantly received the same request via email. Jack who rang me about my fiancé request was rude and arrogant. He treated me as if I was a total idiot and I believe that this was because firstly I am a women and secondly aged 60. So in his view naturally I have an inability to understand! Arranging the finance was relatively quick all be it that they struggled to get the spelling of my surname correct.”
Helpful Report
Posted 8 months ago
Dear Harriet, Thank you for your review. We take all negative feedback seriously and have reviewed the call recordings from your application. We are unable to match your complaint with the satisfaction you expressed during the call with our advisor, Jack. Finally, we would like to state that a customer’s age or gender does not influence the level of service we provide. We always aim to provide a friendly, excellent service for every customer, and we are satisfied that we achieved this during your application. Kind regards, Motion Finance
Posted 8 months ago
Desmond Jones
Verified Buyer
“A BIT EARLIE YET WILL LET YOU No SO ONLY GIVING 3STARS AT THE MOMENT”
Helpful Report
Posted 8 months ago
Motion Finance is rated 4.8 based on 901 reviews
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