Motion Finance Reviews

Name: Motion Finance
Address: The Barn, Hatton View Farm, Warrington, Cheshire East
Rating: 4.82

4.8 Rating 901 Reviews

97 %

of reviewers recommend Motion Finance

Company Reviews

Metrics

Info

4.8

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Motion Finance:

'Funding the Journey': We set the standard for specialised and personalised vehicle finance brokerage.

Securing motor finance can be complex and sometimes confusing, especially when you're not doing it daily, as we do!

At Motion Finance, we set ourselves apart from other motor finance brokers by delivering a personalised service where we hand-hold our customers from start to finish. We take great pride in our excellent service levels and the relationships we have built with the UK's independent dealerships.

Our committed and loyal workforce provides UK-wide coverage, and with access to a large panel of lenders, we improve our customers' chances of acceptance across all credit profiles.

We can support a wide range of motor finance solutions for both consumers and businesses across all types of vehicles and assets. We offer HP (Hire Purchase), PCP (Personal Contract Purchase), Personal Loans, Lease Purchase, Rate For Risk, and more.

Motion Finance (2017) Ltd is authorised and regulated by the Financial Conduct Authority (FRN 669390). We are a credit broker, not a lender.

Finance is subject to status. Terms and Conditions apply. A guarantee may be required. Over 18’s only. Please ensure you can afford the repayments for the duration of a loan before entering into a credit agreement.

Visit Website

Phone:

01925 730175

Email:

sales@motionfinance.co.uk

Location:

The Barn,
Hatton View Farm,
Warrington
Cheshire East
WA4 4DS

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Motion Finance 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn't be happy using motion again due to the chaotic experience backwards and forwards taking almost a week of phone calls and emails daily”

Helpful Report

Posted 3 weeks ago

Dear Phillip, Thank you for taking the time to leave us your feedback. We genuinely appreciate your cooperation and patience throughout this process. We fully understand your frustration and sincerely apologise for the inconvenience caused by the confusion regarding your HP agreements. Unfortunately, there was a lack of clarity from the lenders about which specific agreement needed to be settled, resulting in multiple requests for settlement and additional paperwork. We have since addressed this with the lenders, and they've acknowledged they should have clearly confirmed the correct agreement from the outset. We're pleased we were ultimately able to resolve this together, thanks to your helpful cooperation. If you have any further queries or concerns, please email enquiries@motionfinance.co.uk. Kind regards, Motion Finance

Posted 2 weeks ago

“I had an absolutely terrible experience with Motion Finance due to the actions of an employee named Dale Robinson. Without my knowledge or consent, he submitted finance applications in my name for two vehicles. This was completely unauthorized and has negatively impacted my credit file, causing me significant stress and inconvenience. When I raised the issue, I expected swift action to rectify the damage caused, but the fact that this happened in the first place is completely unacceptable. No customer should have to deal with financial repercussions due to someone else’s negligence. I strongly advise anyone considering this company to be extremely cautious.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We’re sorry for any inconvenience caused and understand your frustration. It is never our intention to create any confusion or inconveniences during the application process. Please rest assured that we have raised this with the finance provider to request the removal of the search, and we appreciate your patience while this is being resolved. If there’s anything else we can do to assist, please don’t hesitate to reach out. Kind regards, Motion Finance

Posted 2 months ago

“Horrible experience just rip off merchants”

Helpful Report

Posted 2 months ago

Dear Kevin, Thank you for your feedback. We understand how frustrating it can be when things don’t go as expected, and we truly appreciate your patience throughout the process. Unfortunately, your initial finance application was declined due to additional information found on your credit profile—something that was ultimately beyond our control. As soon as we were informed of this, our team worked quickly to secure an alternative approval for you to ensure you could keep your new vehicle. While we understand that the new terms weren’t identical to your original approval, we did everything we could to find a solution as swiftly as possible. We’re always here to support our customers and appreciate the opportunity to assist you. If there’s anything else we can do, please don’t hesitate to reach out. Kind regards, Motion Finance

Posted 2 months ago

“no customer service i had to constantly chase up the process somewhere in your process my documents weren’t scanned properly causing what should of been a happy exiting experience into a stressful time wasting experience really not happy need to review your process”

Helpful Report

Posted 5 months ago

Dear Cairo, Thank you for your review. It's our priority to ensure our customers have an easy and seamless application experience and we have looked into your application further. Unfortunately, there were some unanticipated delays caused by the lender involved in your application. We apologise for any inconvenience this may have caused. Kind regards, Motion Finance

Posted 4 months ago

“In a world where trust can be easily broken, finding reliable support is invaluable. After falling victim to an online scam, I felt lost and unsure of what to do next. But reaching out to M/O/N/E/I/O /R/E/C/L/A/I/M/ [COM] changed everything. Their professional and prompt team promised assistance, and in just five days, they delivered on that promise. Within three weeks, my funds were safely returned. Their dependable service restored not only my finances but also my faith in genuine help. If you find yourself in a similar situation, don't hesitate to seek their support. Have you ever faced a challenge where the right help made all the difference? Share your experiences below.”

Helpful Report

Posted 5 months ago

“This was the most difficut finance agreement we made. Last four new vans didn't need physical signatures but you needed everything printed”

Helpful Report

Posted 6 months ago

Dear Karol, Thank you for your review. It's our aim to provide a quick and easy application process for our customers, and we are sorry to hear that you were unsatisfied on this occasion. After reviewing your application, we can confirm that the details you provided meant you had to complete the necessary manual documents. It's important that our customers provide all the correct information to allow us to process their application as efficiently as possible. Kind regards, Motion Finance

Posted 6 months ago

“I felt there was such a lack of communication which resulted in me losing my temper and was extremely angry throughout the whole process. I felt John was patronising at times and belittled my company through text messages that I hold. Would never deal with them again”

Helpful Report

Posted 6 months ago

Dear Joanne, Thank you for your review. We take all negative feedback seriously and have looked into your application further. As a broker, we always aim to provide a seamless experience for our customers. However, we are unable to control lender turnaround times, and these factors can impact our own time frames. This can also affect the frequency of communications we are able to provide. Despite any delayed or unanticipated turnaround times, we always try to keep our customers updated throughout their application process. We have reviewed the text messages sent to you by our Account Manager, as we do not tolerate any form of abuse or aggression toward our customers. After examining these communications, we are satisfied that the Account Manager communicated cordially with you, providing updates on your application where appropriate. However, we are very sorry to hear that you may have interpreted these communications differently and in a way that may have caused any offense. It's our priority to treat all our customers with kindness and respect, and the Account Manager involved has contacted you separately to issue an apology. Kind regards, Motion Finance

Posted 6 months ago

“Sorry but I didn't took out vehicle finance through Motion Finance so I don't know what are you talking about”

Helpful Report

Posted 7 months ago

“There is no progress after acceptance . The dealer didn’t get in touch with me and there is no response and contact number to contact motion finance for complaint.”

Helpful Report

Posted 7 months ago

Dear Oluwole, Thank you for your review. We take all negative feedback seriously and have looked into your application further. As your application was proposed, accepted and paid out within 24 hours, we are satisfied that we at Motion Finance treated your application with efficiency and due diligence. Unfortunately, we are not responsible for the dealership’s level of communication during and after the application process. We also have a dedicated page on our website, instructing customers on what to do if they wish to make a complaint. You can view this page here: https://www.motionfinance.co.uk/complaints We would like to thank you again for using Motion Finance, and we hope you enjoy your new vehicle. Kind regards, Motion Finance

Posted 7 months ago

“Not an easy company to deal with”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We take any negative feedback seriously and have looked into your application further. Sometimes, lenders need additional documents to ensure that the customer has provided everything required and that the application is processed correctly. While we understand that this can be disruptive, we are satisfied that we processed your application within the agreed time frame. We would like to thank you again for using Motion Finance, and we hope you enjoy your new car. Kind regards, Motion Finance

Posted 8 months ago

“I am not happy as 2nd day I am having issue with the car. Engine might not be right, light is falling off and steering wheel is making nosie Audi said this could cost me £4000. What is my policy on return”

Helpful Report

Posted 8 months ago

Dear Arshad, Thank you for your review. We are sorry to hear that you have been having issues with your vehicle. We would advise that you contact the dealership directly and email us at enquiries@motionfinance.co.uk. We can then look into this matter further and organise an unwind if necessary. Kind regards, Motion Finance

Posted 8 months ago

Motion Finance is rated 4.8 based on 901 reviews