My Pet Warehouse UK Reviews

Name: My Pet Warehouse UK
Address: Unit 4 Sparrowhawk Close, Malvern, Worcestershire
Rating: 4.92

4.9 Rating 4,046 Reviews

98 %

of reviewers recommend My Pet Warehouse UK

4.9

Based on 4,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

1684 437570

Email:

mail@mypetwarehouse.co.uk

Location:

Unit 4 Sparrowhawk Close,
Malvern
Worcestershire
WR14 1GL

Write Your review

Tell us how My Pet Warehouse UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My Pet Warehouse UK 5 star review on 1st March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order took longer than I expected to arrive but no oribs as wasn't run out. I wont order again as this company use DPD . I was given a time slot. The driver did not attempt to deliver despite saying he had and despite there being a notice on porch door to request orders are left inside if no one home”

Helpful Report

Posted 2 months ago

“Purchased this dog food for the first time. Not sure why they tried to deliver to a drop off shop 30min drive away. Then delivered to our home address the following day. Prob a courier issue rather than Pet Warehouse. But still needs addressing”

Helpful Report

Posted 6 months ago

“The package was dented and so the dog food containers were also dented/pushed in.”

Helpful Report

Posted 7 months ago

“I used to be happy with the Eden dog food ! I ordered semi dry food and it wasn’t semi it is dry and the lady wasn’t helpful in my case ,”

Helpful Report

Posted 10 months ago

“I ordered treats and catnip toys for our cats for their birthday. When I was looking at the catnip sardines, I was certain two colours came up turquoise and pink, however the two the same colour the former. I queried this but apparently they don't do pink, but I'm sure it came up!! They said I must have got confused with another website! I only looked at their website so inference is I'm stupid which I'm not and is offensive. Poor service, thank you.”

Helpful Report

Posted 1 year ago

“No problems with ordering the food or with delivery however if you have a question or wish to return an item there is no response from emails!”

Helpful Report

Posted 1 year ago

Thank you for your review. There's no need to contact us to arrange a return, simply follow the return policy on the website :) Thanks, My Pet Warehouse UK

Posted 1 year ago

“Delivered on time but the 12kg bag was split inside the cardboard box.”

Helpful Report

Posted 1 year ago

Thank you for your review. We've just checked and we haven't received any communication from yourself saying that your order arrived damaged, all damages must be reported within three days of receiving your order. So if it does happen again please contact us. Thanks, My Pet Warehouse UK

Posted 1 year ago

“Pet Warehouse customer service is exceptional. However, the shipping agent (dpd) continue to let them down.”

Helpful Report

Posted 1 year ago

“Not happy with the postage charge,”

Helpful Report

Posted 1 year ago

Hi Sue, Thank you for taking the time to provide feedback. We sorry to hear you're unhappy with the delivery charge, the delivery service we offer is a fully tracked next day delivery with an hour timeslot provided on the morning of delivery by DPD. Our delivery charge is clearly advertised on the basket page and on our delivery information page so if customers are unhappy with the delivery charge they don't have to proceed and place an order. We believe our delivery charge offers value for money given the level of accuracy and efficiency that DPD provide. Thanks, My Pet Warehouse UK

Posted 1 year ago

“So, while the delivery was relatively quick and my order arrived in perfect condition, one annoyance was that you cannot get any savings from buying the product in bulk.”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for your taking the time to provide feedback. We're pleased to hear your order arrived safely and your delivery arrived quickly. We've just started offering a cheaper price for when Schesir is purchased in large quantities. I hope this helps. Thanks, My Pet Warehouse UK

Posted 1 year ago

“Sadly our order took a week to come this time …usually no problem .Problem with DPD I believe”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Unfortunately due to Bank Holiday Weekend, DPD don't collect on either Good Friday or Bank Holiday Monday hence why your order was delayed.

Posted 1 year ago

“I was very happy with the service, however, My original account and my loyalty points have disappeared for some reason. I had to start again from scratch. The loyalty point are something that I rely upon and save up to help me afford to buy more.”

Helpful Report

Posted 2 years ago

Hi Becca, Thank you for taking the time to provide us with a review. Having checked your account, your Reward Points from your old account on our previous website have been transferred to your new account. If you have any questions please get in touch. I hope this helps.

Posted 2 years ago

“Box was well packaged but the actual dog food packs within the wrapping were all crushed. This is definitely something that occurred in the warehouse pre-packing. Just be mindful! Otherwise, speedy delivery.”

Helpful Report

Posted 2 years ago

“No problem with the goods however DPD was useless on the last order. Made no attempt to deliver to our house, left a card on the pavement outside even though everybody was in at the allotted delivery hour. Then made a complete error in where to pick up the parcel from and were impossible to contact. Could that be passed on to DPD please?”

Helpful Report

Posted 2 years ago

“Products are comparably priced with other retsilers but having tried go contact the company by both email and phone (recorded message left on the answer machine) to make decisive enquiries on a product it is disappointing not to hear back from them. Why offer the facility? Leaves one sceptical as to whether customers do matter.”

Helpful Report

Posted 2 years ago

Hello Neil, Thank you for taking the time to provide feedback. We can assure you that customers do matter and we do respond to all queries that customers have, we've checked our email system and can't seem to find any emails from yourself and we don't have any outstanding messages on our answering machine. We'll reach out to today to see if we're able to be any assistance.

Posted 2 years ago

“Been ordering my dog food for over 3 years with no problems whatsoever until my last order!! Instead of leaving with a neighbour like they’ve done many times before took it to a drop off point. This caused me so many problems and when I emailed to complain I was told that I had to request that with my order. Never had I done this previously. Emailed again to say I was very unhappy with this and had no reply back. I am now looking for another supplier.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We did reply within 40 minutes of your email, explaining that unfortunately as you didn't request your parcel to be delivered to a neighbour or to leave your parcel safe, DPD won't automatically deliver your parcel to your neighbour or leave safe if you haven't requested this. DPD will deliver your parcel to a Pick Up Shop if there unable to deliver your parcel so you can collect your parcel the same day. This is a DPD policy which we have no power over and always advise customers to make a note of their delivery preferences when placing orders.

Posted 3 years ago

“Has been good value until recently when the min spend for free delivery went up to £45 which means that I need to spend more now of which wasn’t necessary or pay for the postage”

Helpful Report

Posted 3 years ago

Hello Simon, Thank you for taking to time to provide feedback. We’ve recently taken the decision to increase our free delivery threshold from £40 to £45, which has been £40 since our launch in March 2018. Unfortunately due to rising costs we were unable to maintain this threshold. We believe we still offer great value by offering lower than RRP prices on 100’s of products and our generous loyalty scheme enabling you to save money on all purchases. I hope this helps explain.

Posted 3 years ago

“Gentleman on end if phone very helpful and food came quickly. Unfortunately the only flavour in stock is not my dogs favourite so he has refused to eat it. He is very fussy and your dog food is the only one I have found he will eat at all. He eats the beef one very readily. He prefers human food!! He is a miniature poodle and very determined. He went 3 days refusing to eat so I have to give in in the end. Your service is excellent, v difficult for you if you can't get supplies.”

Helpful Report

Posted 3 years ago

“Always prompt delivery but please don't pack in cardboard boxes! A hessian sack would be great, or nothing, just a label? Also the poo bags never came.”

Helpful Report

Posted 3 years ago

“hi service was good package received damaged this carrier as got to be the worst there is every time they deliver its damaged also the one bag of food had a small hole in it allowing air into the bag not very good”

Helpful Report

Posted 3 years ago

My Pet Warehouse UK is rated 4.9 based on 4,046 reviews