“15% cancelation fee even if it has not shipped.
After I placed an order, I realized that the $22 shipping that I paid for would take 3-7 MONTHS to ship so I sent I sent them an email to cancel the order right after I placed it (they dont even have a cancellation system, you have to write an email to customer support). They replied a few days later to let me know that their policy is to apply a FIFTEEN percent cancellation fee and that they NEVER issue full refunds for any cancellations. Since most of their products are about $100 or more that means they are charging at least $15 to cancel an order right after it's been placed when no work has been done on the order yet. They don't even list their cancellation fee on their product page, you have to click a very small FAQ link at the bottom of the page and then you have to scroll down a lot until you find the section on cancellations.”
“Please be aware of their shady business practice. I made multiple purchases using the private warehouse method combining multiple purchases within the same period to save on international shipping charge. However, the company refused to combine my orders when all my purchases were placed days before the website issuing the shipping invoice. They force me to pay multiple shipping charge and note the charge could be more expensive the item I bought. Eventually, I asked the website to cancel my order and they charged me a cancelling fee. The worst thing is they didn't even refund me the money instead providing me a voucher. Now, I am stuck with the company and this voucher with expiration date.”
“Terrible customer service and delayed delivery. When you contact them they reply after 2 days and always vaguely. They lack professionalism and will ban your account if you point out the delays, but will not deliver on time. Go to hobby genki, or even hlj instead, hlj might have slightly higher prices but they ship on time, respond and resolve queries on time and are not assholes like the ones at nin nin game, especially auriélie and ethienne (the founder) is a incel loser with a tiny ego who will not improve the delivery service but ban you instead, also they ate up the points i had gathered from the purchases, and never informed me of the ban. 1/5 NOT RECOMMENDED”
“I've been using Nin-Nin Game from quite some time now and since the beginning I was satisfied. This time I had a problem with my order as one of my item was not new and a part were cracked. Nin-Nin was really fast to answer me and propose two solutions. After discussing it with them we found the best solution about this inquiry. They were really helpful and it's not the first time it was the case. They answer pretty fast too and it's always a pleasure to contact them.”
“best place to buy best prices and always have the new arrivals to order , and have the option to pay later which help a lot and have a great support team”
“NEVER received my item, NEVER got my money back, and they even DELETED my account! Everyone, be cautious to avoid getting scammed!
Worst customer service ever!”
“Easy and quick way to buy stuff from Japan - also cheaper than some other suppliers even though shipping costs kind of even it out.
Super helpful customer service people, always trying to help and reassure you :) probably my favourite so far!”
“I saw a decent amount of bad reviews for this company after buying a Doomslayer nendoroid figure from them.
It certainly made me worried, but my package arrived in great condition and there are no missing parts of the figure.
One small issue I had was that I ordered the item on a Wednesday and chose the 3-5 business day shipping option, but it has only arrived next week Friday. But it's no biggy really.
My current experience with this company is perfectly fine and I got what I ordered in good condition, but I think many others may have a different experience than me.
I would rather recommend buying items from official/well known sites or the official manufacturers of the product if you don't want to risk the possibility of getting scammed.
But for me this was a 9.5/10 experience :)”
“I have been buying from them for years and i am very satisfied. I recently needed assistance and they were very quick to fix the problem (a missing part in a product).
5 stars and thanks again!”
“Please avoid their prices are high, customer service not helpful and there is 0 refund/cancellation/return/exchange system set up it feels like a scam”
“Ordered from this disgusting place and regretted it. For 4 months I was waiting for some news about the order, as a result I received a requirement to pay extra for a new delivery method, since the old one is no longer supported by them. And I've been waiting for this for 4 months. They do not want to return the money in full and send the order without additional payment either. The most disgusting place to shop I have ever seen.”
“I saw the negative reviews after I pre-ordered my item. I was a little worried. I them noticed that other retailers were shipping the same item about a week earlier. I contacted Nin Nin Game through their ticket system just for more info on when my item was going to ship. I still was a bit worried. They got back to me in a couple of hours and stated it would ship in about 2 days, and it did. No issues with product, and they were very polite with their communications with me. I believe this is a very small business with not a lot of staff so it may take a tiny bit longer for your items to ship. So far, I can't say anything negative about them and my experience was great with them. I have another pre-order with them that ships in a few weeks. Hopefully it goes as smooth as my first transaction. Great site to order from. 😀”
“My son ordered a figurine from this company and it came broken. This was for his birthday. When he reached out to the company. They said they have nothing to do with it and blamed it on manufacturer and delivery service instead. One advice if you can’t stand behind the product you sell them you should be in retail. This is 21 century guys. Grow up”
“My orders were created on 11 Aug 2021, so it should have been shipped after end of the month, but after a month, the status was still "Preparation in Progress".
When quizzed them about why the delay, their reply was "By default, ALL items released from the 1st to the 30th/31st of that month will be consolidated as a big shipment. Your final shipping invoice will be sent to you after the month has ended! We have several thousand orders and invoice to ship so we are doing our best to provide your invoice asap. "
But that is absolute lame excuse and i believe for the fact it's actually they are drop shipping from other companies and hence the delays.
When i request them to give me a date when they will ship, they did not bother to reply.”
“Does it say it's in stock? Well it isn't!
I have had two figures cancelled on me now. I had other opportunities to buy them from other sites, but because I believed they could manage their stock (since it's literally the service they offer) I waited patiently for three weeks each time just to have my orders cancelled. They seem to ship pre-orders just fine, but outside of that this company is garbage. I have one order left for them to ship and then I will no longer be doing business with this company.”
“very rude staff. I paid for fast shipping and after 10 days they shipped. I asked several times before it was sent to cancel the order, they didn't and they always ignored the tickets I made. Don't buy, they're not serious”
“SCAM ALERT !!
Avoid, I repeat AVOID this online scammer. I don’t usually write a review, and this is probably the first. I had placed my order on 18 of Nov 20 under their my private warehouse service. Usually when you placed your order at Nin Nin under my private warehouse service, they will emailed your shipping invoice month later. I emailed them on 19th Dec to request a shipping invoice and they promised to email me weeks onwards. I got nothing until 6th Jan 21. I had make payment immediately once I received the shipping invoice and I choose DHL/Fedex as my courier service since they usually shipped within 3 working days upon received payment. Here I am again, my payment were accepted and to this day (17th Jan 2021) I got nothing. If this experience does not convince you , then by all means go ahead and let them scammed your hard earned money. You been warned.”
