“N peal can always be relied upon to produce better uality cashmere, incorporating stylish deslgns and beautiful colours. also the costs are not outrageous.”
“still waiting for my order that was purchased december 9th. it is stuck in NY customs and there has been no follow up. I'm not sure why it is with the animal and wildlife section of customs. I've ordered a hat before from N. Peal and it arrived timely without issues.”
Hi Ms Donovan, thank you for taking the time to leave your feedback and I am very sorry for the delay in receiving your order. Sadly on occasion customs will hold our orders for additional checks and this is something we have very little control over I am afraid. I can however now see your shipment has been delivered, and I do hope you enjoy your order!
“Service: excellent
Products: great stylish designs, that with the right care will last
Wish they were in the north but easy website to navigate
Would absolutely recommend”
“I was slightly sceptical about spending so much on a cashmere item, however having worn the item on a number of occasions I am over the moon that i made the investment. The quality of the garment is second to none and the cut and fit is sublime. Will defo by from these guys again.”
“I did not expect this company to send me a product that was not as described.
I have many many articles of clothing which are of Cashmere and I know the difference between non cashmere when I see it and this company tried to sell me a sweater which they say is Cashmere when it definitely is not and I am very disappointed”
Hi Andree, thank you for your feedback and I am sorry you were left disappointed with your most recent purchase with us.
Please be assured this beautiful garment is 100% Mongolian Cashmere, however the superfine, light weight element of the garment can create a different look and feel from our Classic Cashmere. I will ensure your comments are passed to our designers and if you would like any recommendations in the future, do get back in touch and I would be happy to help.
“Return policies should be reviewed. It’s extremely non-customer service friendly having to have your physical credit card to return an item. It’s very antiquated, inconvenient and lacks simple technology upgrade. I don’t know any other store that does that in years!!”
Good afternoon, we are very sorry to hear you have been left disappointed with our returns process. Sadly we do require the original payment method for refunds for security reasons, but I will certainly pass your feedback onto the team for any future developments.
If this was previously an online order returned to our stores, you would only need to quote your order number and we can issue the refund online without the physical card. I hope this has provided some reassurance and if there is anything else we can do please feel free to get in touch at hello@npeal.com
