“Return policies should be reviewed. It’s extremely non-customer service friendly having to have your physical credit card to return an item. It’s very antiquated, inconvenient and lacks simple technology upgrade. I don’t know any other store that does that in years!!”
Good afternoon, we are very sorry to hear you have been left disappointed with our returns process. Sadly we do require the original payment method for refunds for security reasons, but I will certainly pass your feedback onto the team for any future developments.
If this was previously an online order returned to our stores, you would only need to quote your order number and we can issue the refund online without the physical card. I hope this has provided some reassurance and if there is anything else we can do please feel free to get in touch at hello@npeal.com
“The only reason I love winter as its a perfect excuse to wear what Iove, cashmere and N Peal always have lots of beautiful clothes that I would love to have,l chose this jumper for the colour and design which will prove versatile and will hopefully be one of my favourite bys”
“Fabulous company offering luxurious pieces that are timeless and beautifully made. They are my go to for knitwear year after year and there is always a special piece each year worth the investment that will get compliments year on year.”
“Another quality item from N.Peal. I have become addicted to their clothes. The Quality is superb and all the items so beautiful. From order to delivery it’s first class.”
“Beautiful Cashmere, wonderful customer service, fast delivery, and ethical sustainability. I wouldn’t purchase my Cashmere anywhere else. Within a society where customer care, connection and service are severely lacking N Peal stands out as the few remaining companies who put customer care, animal welfare and sustainability at the forefront. My mum and I absolutely love all the pieces we have purchased, and the service we have received only leads to us supporting companies who operate this way. Kay London”
“My first purchase from N.Peal and it will certainly not be my last. The website is easy to navigate and has something for everyone. Communications with N.Peal were timely and informative and the delivery of my order was extremely quick - more so when considering it's the "pre-Christmas ordering madness" time of year. Will definitely be purchasing from N.Peal again in the very near future.”
“I love the products and purchase a lot, but I hate the fact that Northern Ireland is treated as separate to the rest of the UK when it comes to free returns - especially for a luxury product. Each return costs me £15.”
Dear Mrs Adams,
Thank you for your review and I am very sorry you have been left disappointed regarding the returns process for Northern Ireland. Sadly DPD do not offer the same returns services as they do for the mainland UK, this is something we have discussed with the courier in detail and we have fed back. We are hoping the options will change in the future and I will ensure you are kept up to date if this changes.
Apologies again and if you need anything, please feel free to get in touch.
Many thanks
Ben
Customer Service Manager
