“It was my first purchase and my experience was great. Purchase and shipping went smoothly.
I had a small problem when I received my jumper but Hannah went above and beyond to solve that very tiny detail, very proactive, responsive and really concerned by client satisfaction.
I'm used to great luxury brands, and this was one of the best services I've had.
High level service is not about not encountering any problems, it is more about the capacity to solve them efficiently and to satisfy the client at the end. The matter is still going on, but Hannah has addressed it perfectly until now!”
“delivery was excellant and as with all my other N Peal products the quality was also excellant
Unfortunately i returned the item as if worn like it was advertised was inside out
IE: the seams were on the outside plus the lovely brightest blue was on the inside
Very dissapointed as I loved the item”
“My Experiences are very positive: Prices are relatively high but the Quality of the cashmere knitwear and the Client Service for online shopping are excellent.
Many Thanks, Christiane”
“Impressed with N Peal - my first purchase with them. Customer service was extremely good. Item received very quickly indeed, and the packaging was beautifully done.”
“I have known Peal’s all my life — my late mother used to shop there.
Love their products but unfortunately have to wait for reductions as the price is now out of my range.”
“Beautiful sweaters. But above all, outstanding customer service: quick deliveries to the U.S. In fact, I get my N. Peal orders often more quickly than those from domestic sites! Packaged in a way befitting a luxury retailer; and anytime there was an issue (size, etc.) their response was prompt and professional.
Entire experience was great!”
“I love these two pieces! They are the perfect transitional weather and travel pieces. They can be worn casually with sneakers or upgraded with booties or flats.”
