“My purchase arrived very quickly and beautifully packed (I took advantage of N.Peal's gift wrapping offer). Inside there was an envelope with some informations and, separately, cleaning instructions. Very nice!”
“The best international online shopping service I have ever experienced. Both in terms of the customer service received and the efficiency of the service. Impeccable.”
“i love the classic v neck, of which I have loits - it fits perfectly, and they do lovely colours. If you return anything, they refund you the day they receive the parcel - excellent. And the service where they will knit you eg. a classic v neck in one of their back catalogue clours (if available) is a treasure. The only annoyance is that if you take an online purchase back to eg the Burlington Arcade store, they can't refund you there and then - online and shops are not linked up.”
“It's always a pleasure to shop at your Burlington Arcade premises (which is not to say that your other sites are a let-down!). I am now the happy owner of a fair number of sweaters from you and was delighted to learn,when I was there the other day, that you can make a number of styles to order in one of your colours, of my choice. You seem to have a gift for finding staff who are friendly and helpful”
“Hello hello,
After placing a 2 large orders I was rathe taken aback when I found out the that surprise gift is either a Cashmere comb for de - piling or cedar wood moth preventers.
Surely you could stretch to some stain remover and or Cashmere washing liquid
Regards
Richard who already has several combs + cedar balls for moth prevention...”
“I ordered via the website. Very easy to use. Clear communication. Packaging and delivery was excellent. I was extremely pleased with the garment. I highly recommend N Peal.”
“Excellent experience, order arrived quickly and customer service were marvellous when I need to change the sweater size.
Couldn’t fault from start to finish and obviously happy with the choosen sweater.”
“Could not be faster
Very helpful
I ordered the wrong size in one item, totally my mistake, but Ben assisted
Returned it and correct size arrived in double quick time”
“The surest sign of a quality brand isn’t service or product but service recovery. A delivery problem, down to the courier, not N.Peal, was courteously and constructively resolved by N.Peal Customer Service. When the item arrived, it was the usual impeccable quality. In the meantime, I had actually bought another item from the store in London as I did need something at short notice. You might say that was extravagant or, perhaps, a clear demonstration that great service isn’t just nice to have. It can also lead to customers happy enough to buy again!”
