“Agent Ellie was so helpful and very efficient. She helped get me connected onto the customer portal, help with payments and with refunds after I paid too much. She gave me options to spread the extra money I had sent across all my remaining payments but I chose a refund. Everything went so smoothly. Thank you Ellie 🤗”
“EB3! I was a bit worried about speaking to someone on a portal instead of on message, however EB3 was very quick to respond and very helpful!
Great customer service”
“Fantastic customer care from EW2 (Elizabeth W) ... apologies for accidently cutting you off via our chat however I wanted to confirm that you have successfully resolved my issues and I have now had confirmation I'm up and running on the customer portal. You went over and above what was expected in order to help. Many thanks EW2.”
