“Initially everything went fine until I got my first bill 7 days earlier than expected £34.95. Should have been £23.99 taken from my account next day 30th November 2022. Had taken another £81.00 from my account. Phoned... took forever. No. Explanation other than I had went over my call plan by 1 hour & 55mins. They said the cost was £45.62 lol. Where did the other money go. No real explanation other than I should have read my terms & conditions. Cancelled my direct debit right away. If they want the rest off the contract payments they will need to take me to court. Or give me a full explanation which I probably never recieve. So stressed by this so called company. They take money from your account for which you have not authorised. Be aware. If I could have given a zero star I would have.”
“Absolute disgrace of an internet provider. Customer service is dismal, internet patchy at best, hidden costs and the most expensive early termination fee I have ever come across. I would strongly recommend that you do not start a contract with this company as you’ll be stuck with it or you’ll be charged the earth to leave it.”
“Ordered service for 72 year old mother in law, paid £10 for order using my card. You are given Kaspersky (forced) two month trial. This was not cancelled as was not aware we even had, then £29.95 was taken off my card. I am not the account holder.
Please read everything before you are charged.”
“Onestream accidentally cancelled my contract without notification so in the middle of teaching online today, my internet went dead. No apology from the company, no compensation and now a 2-week wait for everything to be set up again. Horrendous. Avoid.”
“Shabby customer service won’t answer your calls. Take more money than agreed to take, cannot cancelled my contract because they won’t answer the call. Only other option is to cancel direct debit and go with another provider. Stay away from one stream folks you will only be disappointed with them.”
“Cancelled before the broadband service started and was still charged £15 they say didn't arrive into their account. Then charged another £30 for a Kaspersky subscription I never used! Literally conmen.”
“Customer service are awful,
Speed is less than they guaranteed,
And there is nobody responsible for that, every single day there is issues with them,
Worse broadband company ever!”
“Disgusting customer service. Harassed me for monthes after ending my account with them. Constantly asking for more money for this and that, even after making TWO final payments. STAY AWAY!”
“Administratively a joke as a company. They ignore complaints. Their internet service is unreliable. They fail to provide the service paid for. They lie and fail to meet their empty promises. A disgrace of a company. One of the biggest mistakes I've made going with them - negatively impacting my credit rating, failing to provide internet, and driving me stir crazy with abysmal service.”
“STAY AWAY FROM THESE THIEVES UNLESS YOU ARE REALLY REALLY STUPID, AND HAVE MORE MONEY THAN SENSE. They could not even get my broadband live in the set day which was a Wednesday and by the Friday I had but BT BROADBAND THREE DAY SERVICE SO THAT WE COULD WORK . I DEMANDED A FULL REFUND AND 9months later they are still harassing me by text message ! If that is what you are looking for “FILL YOUR BOOTS””
“Shut off internet for no reason and contact me after the office is closed to tell me they had done so. No one online or on the phones to have this resolved. Their policy sorry if it’s out of hours sucker!”
“The fact that the company charge £10 for a late payment, which I've attempted to resolve the same day I received the text notification, is poor form. A fine of this type only serves to punish further customers who are likely already struggling financially, and there are apparently no grounds for appeal. I know this is a typical aggravated customer catchphrase but this, for me, is enough to mean that I'll be leaving Onestream as soon as I'm out of contract, and I'll be spreading reviews to ensure other potential customers know about this slithery policy. This is absolutely not the time or the climate to be issuing fines; people are struggling, and the higher-ups in this company don't have an ounce of humanity between the lot of them, it seems. The shareholders and CEOs might walk past a £10 note in the street but for me and a lot of customers, that's shopping for the week, or public transport for a few days. I'm incredibly disappointed, and quite hurt. On a side note, expect consistently long wait times to speak to an advisor. I waited 45 mins before hanging up today, last time was around an hour, and even their live chat quotes around one minute to speak to an advisor but I was still left waiting way beyond this.”
“I am not and it seems I will never get the correct 76mbps speeds promisex that was agreed when I took out the contract with Onestream. I have used many speed check providers and the highest speeds I am getting is 24mbbs download and 18.1mbps upload! I will stop my direct debit, and i do not care for future bills or breach of contract fines or bailiffs.
Furthermore I am going to report the matter to Ofcom and share my experiences on many website platforms. I have complained to OneStream but am being mislead about speeds. Am going to leave them promtly and would never recommend them to my worst enemy!”
“Ever since setting up my account with them they have overcharged me. This month they advised me my direct debit had failed and so I rang up to sort this out. They took a payment from my debit card and also took the direct debit. Contacted them regarding the overcharges and the double payment and they refused to refund. The service isn't even that great - very patchy.”
“Everything you read bad about this company is true. Anything you read good about them is a fake review that employees were asked to do. They will take whatever they like out of your bank account and you won't get it back. AVOID AVOID AVOID AVOID AVOID”
