Panache Lingerie Reviews

Name: Panache Lingerie
Address: 7 DRAKE HOUSE CRESCENT, WATERTHORPE, SHEFFIELD, Sheffield
Rating: 4.31

4.3 Rating 904 Reviews

81 %

of reviewers recommend Panache Lingerie

4.3

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Easy

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Panache Lingerie 5 star review on 25th July 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not as good as it used to be”

Helpful Report

Posted 7 months ago

Thank you for sharing your thoughts, Rebecca. We’re sorry to hear that your experience did not meet your expectations this time. Your feedback is invaluable to us, and we continuously strive to improve our products and services. If there are specific areas where you feel we can do better, please reach out to us. We'd love to hear more from you!

Posted 7 months ago

“Disappointing having to pay to return items, especially when the sizing is so off”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Chloe. We truly appreciate you sharing your experience with us. We're sorry to hear that the sizing wasn't quite right and that the return policy felt disappointing. We understand how inconvenient this can be, and we are continually working to improve our processes to better serve our customers. If you have any further concerns or suggestions, please feel free to reach out.

Posted 7 months ago

“The bra was perfectly nice but didn’t fit me. I was shocked to pay £3.95 for the return. The return had to be prepaid not just deducted from the refund so even more of a process to go through. Won’t be buying from panache again.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Sally. We appreciate you sharing your experience with us. We're sorry to hear that the fit wasn't right for you and understand the frustration regarding return costs. We are constantly reviewing our policies and customer feedback to make improvements where we can. If you have any further questions or need assistance, please feel free to reach out to us at info@panache-lingerie.com.

Posted 7 months ago

“I ended up ordering twice to try to get the correct size. Still not correct but won't order again as I had to PAY for ORIGINAL order and also for SECOND order and for BOTH RETURNS as don't do EXCHANGES. That’s a lot of money and I've still not got any items. Panache should really rethink their policy. I've also contacted them but they didn't get back to me about this.”

Helpful Report

Posted 8 months ago

Thank you very much for your feedback, Myra. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries info@panache-lingerie.com

Posted 8 months ago

“Good quality of materials and interesting style options.”

Helpful Report

Posted 8 months ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us.

Posted 8 months ago

“I liked this bra but it didn’t fit me and I was disappointed to find I had to pay £3.95 to return it. Afraid of this happening again I ordered from elsewhere. I won’t order from panache again when I can get the same bra at the same price without paying for returns when it doesn’t fit. I have worn the unpadded Elan for years and am very disappointed you seem to not be continuing it. I’m not sure why you think big busted women want to add padding?”

Helpful Report

Posted 8 months ago

Thank you very much for your feedback. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries and our lovely team will get back to you as soon as they can info@panache-lingerie.com

Posted 8 months ago

“Love panache bras but pants are always very neat”

Helpful Report

Posted 8 months ago

Thank you very much for your feedback, Margaret. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our design and technical team for further investigation. If you have any queries please email our lovely team info@panache-lingerie.com

Posted 8 months ago

“Had heard good things but have to return 2 out of 4 items, both with same issue. Bought in usual cup size but items nowhere near and will now have to find returns process”

Helpful Report

Posted 9 months ago

Thank you very much for your feedback, Marian. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. Please follow our Returns process,through our returns portal. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other query.

Posted 9 months ago

“Easy delivery and returns”

Helpful Report

Posted 10 months ago

We're so glad to hear that you love the fit, quality, and designs of our lingerie. Our team works hard to ensure our customers feel comfortable and confident in our products. It's wonderful to know that you had a seamless shopping experience and received excellent customer service. Your recommendation means a lot to us.

Posted 10 months ago

“I've had a few of Panache bras in the past. However, I recently brought a 36D but after a few days it was leaving sore marks on my skin. So, I decided to get re-fitted in an independent store as that was my size. However, despite my true size being a 36D to be comfortable I now need a 38C bra, which is a size the Ana Plunge range doesn't do.”

Helpful Report

Posted 10 months ago

“Afraid slightly too big in bust but cut label out before I realised.”

Helpful Report

Posted 10 months ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. If you have any queries, please let our lovely customer service team know and they will get back to you as soon as they can info@panache-lingerie.com

Posted 10 months ago

“Be aware that you will be charged postage for returns and exchanges aren't offered. Also don't copy and paste your order number when trying to arrange a return, this results in a 'we can't find your order' error. I eventually worked out that this is because the order number shown in the order confirmation email is a picture and not an actually a string of numbers.”

Helpful Report

Posted 10 months ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. It is great you have let us know any issues you have experienced on your Panache journey - our website team are looking into the returns issue and our Customer Service team are always here to help. (info@panache-lingerie.com)

Posted 10 months ago

“Please for the love of God fix your website. After selecting the size filters it shows you items that are not even in stock. Absolute waste of time scrolling. I have emailed you about this, you advised you are aware but still no fix. Dissapointing as I really rate your products.”

Helpful Report

Posted 11 months ago

We are very sorry to hear that your most recent purchase has left you dissatisfied. This has been passed to our website team and adjustments will be made accordingly. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries - info@panache-lingerie.com

Posted 11 months ago

“Disappointed in the fit of the swimwear I bought. I was a 34d and the cup size was small but the overall costume was big and baggy. I had to pay to return the item so will not risk purchasing anything further from here”

Helpful Report

Posted 11 months ago

We are very sorry to hear that your most recent purchase has left you dissatisfied, Sue. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries and our lovely team will get back to you as soon as they can info@panache-lingerie.com

Posted 11 months ago

“Fitting a problem”

Helpful Report

Posted 11 months ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our design and technical team for further investigation.

Posted 11 months ago

“I was quite disappointed that I was sent the wrong size and had to pay to return it. I probably wouldn't order direct from you again as a result. The products are great, but let down by the order being wrong and needing to pay to return.”

Helpful Report

Posted 1 year ago

“I generally like the fit and quality of Panache lingerie and swimwear and sport bra's.”

Helpful Report

Posted 2 years ago

“Panache Envy: A nice bra, but I hadn't worn it very often before the wire came through the top.”

Helpful Report

Posted 2 years ago

“Have worn panache bras for years and always been fitted at a well known store. Ordered two different styles on line. One far too small in the cup size the other far too big. Had to return and pay postage. Surely your bras should not vary so greatly. It makes ordering on line an expensive waste of time”

Helpful Report

Posted 2 years ago

“Unfortunately no good for me! I have a very narrow back and the straps were on the edge of my shoulders and I would have spent my time fishing for the bra strap down my arms. A pity.”

Helpful Report

Posted 2 years ago

Panache Lingerie is rated 4.3 based on 904 reviews