P & T Paper & Tea GmbH / EN Reviews

Name: P & T Paper & Tea GmbH / EN
Address: Schönhauser Allee 8, Berlin, Berlin
Rating: 4.67

4.7 Rating 183 Reviews

93 %

of reviewers recommend P & T Paper & Tea GmbH / EN

4.7

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

30555798080

Email:

wecare@paperandtea.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not recieved”

Helpful Report

Posted 2 weeks ago

I'm really sorry to hear that your order hasn't arrived yet. That's definitely not what we want for your experience. Please drop us a quick message with your order number at wecare@paperandtea.com – we’ll look into it right away and make things right for you.

Posted 2 weeks ago

“I ordered Brave new earl tea, what used to be my all time favorite tee 250g. Just today I tasted this new order. And i just have to say it was one big disapointment, as the smell is complitely different of tea itself , and of course after adding teh water flavour is complitely different from the one it used to be. I do not know my heart the old recepie of this tee, but seams it has been changed complitely lately. I wish I would be informed about the flavour chage before I bought it. Also the tea called In the mood for love, has been changed and is not the same. I usually dont do that, but this time I will try to ask for the refund.”

Helpful Report

Posted 4 months ago

Thank you for your honest and detailed feedback – we’re really sorry to hear that your recent order of Brave New Earl and In the Mood for Love didn’t live up to your previous experiences with them. That’s understandably disappointing, especially when it concerns a long-time favorite. Please rest assured that we haven’t changed the recipes for either blend. However, since our teas are made with natural ingredients, variations between harvests can affect both aroma and flavor. That said, your experience clearly didn’t meet your expectations, and we completely understand your wish for more transparency. Of course, we’d be happy to take a closer look at your case and arrange a refund. Could you please reach out to us at wecare@paperandtea.com with your order number? We’ll make sure you’re well taken care of. Warm regards PAPER & TEA Team

Posted 2 weeks ago

“Order still hasn’t arrived. Ordered on 18th December for Christmas present, stated delivery in 20th. No sign of it today 24th. Doubt will be here today. Exceptionally poor”

Helpful Report

Posted 5 months ago

I'm really sorry to hear that your order didn’t arrive in time for Christmas – we understand how frustrating that is, especially when it was meant as a gift. This definitely doesn’t reflect the standard we strive for. Warm regards, PAPER & TEA Team

Posted 2 weeks ago

“I still have not received my tea after 2 weeks & 6 days past the estimated delivery date. Customer serivce has done nothing to help.”

Helpful Report

Posted 8 months ago

Thank you for your feedback – and we’re really sorry to hear that your experience didn’t meet your expectations. We understand how disappointing it is when something promised doesn’t arrive as expected. We always aim to make our promotions as clear and reliable as possible, and your feedback helps us improve further.

Posted 2 weeks ago

“I ordered it as a birthday gift for someone 5 days before. On the website the delivery is 1-3 days but that is not true. I had to buy another gift somewhere else because after 5 days the package was still in germany. The total delivery time was at least 9 days.”

Helpful Report

Posted 11 months ago

Posted 2 weeks ago

“This review doesn't reflect the quality of products P&T, it reflects the service. As a tea lover they broke my hart. The items I ordered well they where never shipped, and every time I sent a question regarding it I got a promise next week, or next mont. The items where sold out. And I was got another falls promise that they would be in stock in next week or so. After more then a month I asked to a refund, that wasn't delivered in a full amount. And I needed to send again request for that. With the tone is some of the emails I was disappointed as I did love their products. But they did nothing to besides play with my patients that was more then tolerant.”

Helpful Report

Posted 11 months ago

Posted 2 weeks ago

“I have never received my order, please help me on making sure I received what I’ve already pais for Thank you”

Helpful Report

Posted 1 year ago

Thank you for your message, and I'm truly sorry to hear that you haven’t received your order yet. I completely understand how important this is, and I’m here to help. To get this sorted out as quickly as possible, could you please provide your order number and confirm the delivery address? Once I have that information, I’ll investigate right away and make sure we find a solution for you. Thank you for your patience, and I appreciate you bringing this to our attention!

Posted 2 weeks ago

“My parcel was send to the wrong adres. I called the contactcenter more then a week ago and up until now I don't know what will be done!”

Helpful Report

Posted 1 year ago

Thank you for reaching out, and I'm really sorry to hear about the issue with your parcel. I completely understand how frustrating this must be, especially after already contacting our support more than a week ago. Let me assure you that we're here to help.update as soon as possible. Could you please confirm your order number and the address the parcel was sent to? That will help us resolve the issue more quickly. Thank you for your patience and understanding!

Posted 2 weeks ago

P & T Paper & Tea GmbH / EN is rated 4.7 based on 183 reviews