Pass N Go Driving School Reviews

Name: Pass N Go Driving School
Rating: 3.89

3.9 Rating 107 Reviews

73 %

of reviewers recommend Pass N Go Driving School

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Email:

Marketing@passngo.net

Location:

Coupe House, Station Lane, Chester-le-Street
DH2 1AW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not go through this company. They take your money but don’t give you any lessons. You register for manual but they try to book you with automatic. When you ask for a refund they will not give you it. Absolutely shocking customer service.”

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Posted 1 week ago

“I had 2 instructors with PnG, both staggeringly bad teachers who couldn't cope with anxious students... Recommends the average 40 hours (£1.5k!!) for a subpar and emotionally brutal service. Actively ruins students' confidence, hurts their decision-making ability, and gives very VERY poor feedback so you don't improve and -no surprise- have to book more lessons with the awful instructor. You will learn to drive but it will be expensive, painful, tear inducing, humiliating, stressful and emotionally wrecking.”

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Posted 3 months ago

“Just a big thank you for my instructor Tony Potts who was very patient and helped me gain my confidence as I was a nervous driver at times, I passed my test this morning first time with Pass'N'Go. Thank you Tony 😁🤘 would definitely recommend,”

Pass N Go Driving School 5 star review on 6th June 2024

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Posted 10 months ago

“I Paid for 10-hour 2 months later never had one lesson. Awaiting on a refund to go else where they seem to think I'm going to wait 28 days for their failures. No, I'm going to their offices and take the value of! Its the only language they know!”

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Posted 10 months ago

“Miss x was told by instructor that she was ready for test so test was booked nearer test date Miss x asked if still thought she was still ready but instructor said she needed more lessons she disagreed and said she was still going to take test and instructor said well your not going to use the car so she's had to rebook test and find another instructor hope this one isn't as mean and greedy as the P&G one.”

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Posted 11 months ago

“Rude, abusive and terrible complaint oversight Initial instructor was rude and verbally abusive. Never ever known anything like it. She destroyed my sons confidence and would smirk, laugh and shout. When he got the confidence to challenge her appropriately about it, she stated that he just irritated her. She taught him nothing either, just left him to figure it out. He was transfered to another instructor, which by the way you can't do at your own request if you book the so called fast track courses. That instructor didn't have availability for his test date but yet he had to still use up hours with her. Then finally he was put with a make instructor that had availability. This guy was amazing! However, my son ended up paying for 3 instructions to assess his driving, which is hours wasted out of proper lessons... 6 hours in total. When a complaint was put in about the initial instructor, it turns out that they are self employed so it is them that respond to the complaint and them that decide if to refund you...NOT the company. So despite the instructor admitting she had shouted, she had stated that he irritated her etc, she refused to refund and that was the end of the case. Disgusted...and I would advise NEVER EVER to use this company. There are strict rules on what you can and can't do as the student but no oversight or consequence as the instructor.”

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Posted 1 year ago

“Useless instructor. Cannot read road markings -⬆️ means straight on, not try turn right & slam into unsuspecting vehicle at the side of you. You would then assume that the learner car accepts liability.. nope. Do not waste your money paying for the expertise of these cowboys?”

Pass N Go Driving School 1 star review on 28th March 2024

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Posted 1 year ago

“Very efficient and helpful. I received feedback within the shortest possible time. Thanks Emma”

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Posted 1 year ago

“I had lessons with Alan Dickinson and he was really great (don’t tell him that tho) especially since I was very nervous at times but he was very patient with me. I had about 12 hours of lessons with Alan before I took my test and I made lots of progress in that short time. Definitely recommend !”

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Posted 1 year ago

“Absolutley disgusting treatment from this company i have spent over a thousand pounds for my daughters driving lessons now her instructor has left the company just as shes ready for her last few lessons having passed her theory she needs another instructor. it is impossible to speak to someone leaving her with a huge gap in lessons they are just a middle man taking your money they do not care at all we are now going to go with another company”

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Posted 1 year ago

“Shocking, terrible with instructor (Trevor Scott) terrible service with me makes excuses for lessons I paid for a booking of 10 hours £280 hasn’t showed up for one cancelled my lessons on the day of lesson 30 mins before hand got in contact for a refund still haven’t heard anything back from him still waiting for it. I had the lessons booked in for the start of august shocking”

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Posted 1 year ago

“Really horrible compleat waste off alot of money no body answer phone I got given 2 driving instructor and got taken of the list twice for nothing can't change my driving test even though I can't make that day or time so I will lose my money costumer service is really bad had nothing but negative all the way through highly not recommended”

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Posted 1 year ago

“Daughter wasted over £1000 on a bad, lazy, unwashed and unreliable "PassNGo" nstructor (Trevor Scott North Tyneside ). Always cancelling her lessons with some lame excuse. Still not on the road after 30 hours lessons majority time NOT driving learnt next to nothing just "rinsing her of her cash.”

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Posted 1 year ago

“Awful instructor in North Tyneside called Trevor Scott. On 11/02/23, he made unnecessary physical contact with me by pushing me aggressively 2-3 times. I reported this incident to PNG and the DVSA. Despite the fact that Trevor has a camera in his car, he lied about the incident, claiming that he gained my consent before touching me. He fabricated a story about how he had been teaching me to “creep and peep” and the physical contact was necessary because I couldn’t “grasp” the concept. At the time, I had been driving for 7 months so it goes without saying that I’m more than capable of creeping forward at a junction. Even if Trevor’s version of events were true, it would still be classed as unnecessary physical contact. The PNG code of conduct for instructors clearly states that they should avoid physical contact with learners unless there is an emergency. PNG’s response to my complaint has been inadequate. They have yet to inform me of if/when I’ll be refunded for the 42 hours I’ve booked; they’ve told me I have to wait 12 weeks for a new instructor. Because of this, I’ve had to cancel my practical test. They also take ages to respond to e-mails and I’ve spent so long trying to chase up my complaint.”

Pass N Go Driving School 1 star review on 8th March 2023

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Posted 2 years ago

“Don't provide instructors and keep your money for intensive course. Avoid like the plague. Can see what they do in the image attached.”

Pass N Go Driving School 1 star review on 3rd March 2023

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Posted 2 years ago

“Avoid at all cost. Very rude instructor will take you're money no refund. Instructor smelt really off putting also late on arrival and cancellation”

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Posted 2 years ago

“Had a great experience with pass n go my instructor Judith in the red Renault was great very patient and helped me a lot I passed my theary 1st time and passed my driving test 1st time after only 12 hours driving thank you judith passed on 14 Feb 2022”

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Posted 2 years ago

“I recently passed my driving test with instructor Alan Dickinson and I can’t recommend Alan enough. I opted for the 20 hr intensive course as I already had previous driving experience and just wanted to get confident behind the wheel again. I was able to book a 1 hr lesson everyday with Alan up until my test date and I feel like this greatly helped my confidence and overall driving abilities because of the consistency. Alan was patient, friendly, knowledgable and extremely supportive in ensuring I passed my test.”