“As long as you get the right instructor youre fine...
I got put with an instructor who did not do test routes etc, and then had to stop teaching with immediate effect... And I was not communicated to about this until I messaged them.. I feel it was a lot of my hard earned money wasted and I was extremely angry as was only 6 weeks to my test... I had to rearrange but got placed with a very very good instructor, he was amazing and got me through my test first time and to him I'm very grateful”
“I have passed my test purely from the patience and commitment of one instructor after a completely shambolic experience with PNG. Hounded after registration to book in, then once I had money the account no contact. First instructor left, waited 2 weeks with no information (my test was 6 weeks away), rang and can't get through or leave a message. Emailed and was told essentially you'll have to wait there's a wait list. Logged in to find an instructor had been assigned (no contact from PNG or them) so contacted them, not available until 2 weeks before my test (PNG clearly had not looked at my email). Further 4 weeks later after unanswered calls a new instructor was assigned to my record (again no contact to me). Messaged and got booked in with 3 weeks to go to my test. PNG have created an extremely poor experience in what is a huge milestone in someone's life, and I can honestly say I only passed that test due to the patience and tolerance of Karl dealing with my anxiety and concern of having to cram in lessons. He is a credit to the company, who seriously need to evaluate their processes. Thank you KARL”
