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Pass N Go Driving School Reviews

4.0 Rating 102 Reviews

75 %

of reviewers recommend Pass N Go Driving School

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Email:

Marketing@passngo.net

Location:

Coupe House, Station Lane, Chester-le-Street
DH2 1AW

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Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 8th March 2023

Pass N Go Driving School 1 star review on 3rd March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, abusive and terrible complaint oversight Initial instructor was rude and verbally abusive. Never ever known anything like it. She destroyed my sons confidence and would smirk, laugh and shout. When he got the confidence to challenge her appropriately about it, she stated that he just irritated her. She taught him nothing either, just left him to figure it out. He was transfered to another instructor, which by the way you can't do at your own request if you book the so called fast track courses. That instructor didn't have availability for his test date but yet he had to still use up hours with her. Then finally he was put with a make instructor that had availability. This guy was amazing! However, my son ended up paying for 3 instructions to assess his driving, which is hours wasted out of proper lessons... 6 hours in total. When a complaint was put in about the initial instructor, it turns out that they are self employed so it is them that respond to the complaint and them that decide if to refund you...NOT the company. So despite the instructor admitting she had shouted, she had stated that he irritated her etc, she refused to refund and that was the end of the case. Disgusted...and I would advise NEVER EVER to use this company. There are strict rules on what you can and can't do as the student but no oversight or consequence as the instructor.”

Posted 2 weeks ago

“Useless instructor. Cannot read road markings -⬆️ means straight on, not try turn right & slam into unsuspecting vehicle at the side of you. You would then assume that the learner car accepts liability.. nope. Do not waste your money paying for the expertise of these cowboys?”

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Posted 3 weeks ago

“Absolutley disgusting treatment from this company i have spent over a thousand pounds for my daughters driving lessons now her instructor has left the company just as shes ready for her last few lessons having passed her theory she needs another instructor. it is impossible to speak to someone leaving her with a huge gap in lessons they are just a middle man taking your money they do not care at all we are now going to go with another company”

Posted 6 months ago

“Shocking, terrible with instructor (Trevor Scott) terrible service with me makes excuses for lessons I paid for a booking of 10 hours £280 hasn’t showed up for one cancelled my lessons on the day of lesson 30 mins before hand got in contact for a refund still haven’t heard anything back from him still waiting for it. I had the lessons booked in for the start of august shocking”

Posted 7 months ago

“Really horrible compleat waste off alot of money no body answer phone I got given 2 driving instructor and got taken of the list twice for nothing can't change my driving test even though I can't make that day or time so I will lose my money costumer service is really bad had nothing but negative all the way through highly not recommended”

Posted 8 months ago

“Daughter wasted over £1000 on a bad, lazy, unwashed and unreliable "PassNGo" nstructor (Trevor Scott North Tyneside ). Always cancelling her lessons with some lame excuse. Still not on the road after 30 hours lessons majority time NOT driving learnt next to nothing just "rinsing her of her cash.”

Posted 10 months ago

“Awful instructor in North Tyneside called Trevor Scott. On 11/02/23, he made unnecessary physical contact with me by pushing me aggressively 2-3 times. I reported this incident to PNG and the DVSA. Despite the fact that Trevor has a camera in his car, he lied about the incident, claiming that he gained my consent before touching me. He fabricated a story about how he had been teaching me to “creep and peep” and the physical contact was necessary because I couldn’t “grasp” the concept. At the time, I had been driving for 7 months so it goes without saying that I’m more than capable of creeping forward at a junction. Even if Trevor’s version of events were true, it would still be classed as unnecessary physical contact. The PNG code of conduct for instructors clearly states that they should avoid physical contact with learners unless there is an emergency. PNG’s response to my complaint has been inadequate. They have yet to inform me of if/when I’ll be refunded for the 42 hours I’ve booked; they’ve told me I have to wait 12 weeks for a new instructor. Because of this, I’ve had to cancel my practical test. They also take ages to respond to e-mails and I’ve spent so long trying to chase up my complaint.”

Pass N Go Driving School 1 star review on 8th March 2023

Posted 1 year ago

“Don't provide instructors and keep your money for intensive course. Avoid like the plague. Can see what they do in the image attached.”

Pass N Go Driving School 1 star review on 3rd March 2023

Posted 1 year ago

“Avoid at all cost. Very rude instructor will take you're money no refund. Instructor smelt really off putting also late on arrival and cancellation”

Posted 1 year ago

“Avoid! Will take your money, won’t provide service and won’t reply”

Posted 1 year ago

“Avoid to book lesson”

Posted 1 year ago

Thank you for your review Akoe, I have not been able to locate your account, however, I would like to say, I am sorry to hear you have not received the service we aim to provide. I am happy to look into this further for you and make sure this does not happen again. If you could contact us via email at hello@passngo.net ~ Team Pass N Go 🚗😊

Posted 1 year ago

“Avoid at ALL COSTS. I rang them prior to parting with any money because I was on a tight timeframe and was told 2-4 week wait, ok I thought so I paid for ten hours. After two weeks I rang again- told another two-4 weeks but they'd try get someone to call me. After yet another two weeks I ring again and they say someone will definitely call me soon. Another two weeks and hear nothing so ring again, bear in mind we are at over two months at this point - I'm told again 2-4 week wait lol, I said right you're taking the Mick refund me instead. She tried to talk me out of it but tbh I went on a bit of a rant and she gave up, then I get a snotty email saying they've refunded me in full as a gesture of good will despite it being outside their usual terms and conditions 🤣🤣🤣. They actually think they are doing you a favour by refunding your money they lied to get then hold for months and give you NOTHING in return for. An absolute shambles of a company who are poorly organised and perfectly willing and happy to lie to customers to keep their cash. I can't stress enough how much you should NOT give these clowns your money. Even if you have to wait a month somewhere else, at least it will probably be a month and not whatever ridiculous timeframe these guys use. If they were just honest and said how long it'll be or even that they don't know rather than lie, so customers can make an informed decision then that would be fine, it's just the lying. This actually adversely affected my life as I was on a tight timeframe and they really do not care about anything but themselves. I'll be reporting to trading standards because it's just not good enough tbh”

Posted 1 year ago

“Worst experience, they booked my lesson 40 days ago and still waiting for driving instructor and now I rearranged my test in first available date in December, they waisted my time”

Posted 1 year ago

“Terrible experience. I turned up for my driving test test today to find the test had been cancelled. I had emails earlier in the week reminding me of the test. I confirmed I wanted the test and they wished me luck. I am telling all my friends not to use Pass no go Newcastle.”

Posted 1 year ago

“I booked my lesson with automatic, Pass N Go made the mistake and paired me with a geared instructor. No apology, I had already waited about 5/6 week for this instructor, turns out I had to wait 6/7 weeks for an automatic instructor. They made that mistake and should’ve put me on the top of the list, as I have already waited. I am not waiting 12-14 weeks for a driving lesson. At first they weren’t interested in refunding me for the 10 hours I haven’t even touched, I got my refund with -£15 due to administration charges. Regret even bothering, all that time wasted, thanks a lot.”

Posted 1 year ago

“AVOID AT ALL COSTS! SHOULD HAVE BEEN ZERO/NEGATIVE FIVE STARS! These people are criminal. I booked my test and lessons back in October. I was told a week before the test (June) that everything had been cancelled and they couldn't get an instructor for me. As if they've not had OVER HALF A YEAR to find me an instructor who could do the bare minimum and just show up. Don't bother phoning, because you'll struggle to get an answer. Don't bother writing to them, since I'm pretty sure their workforce is illiterate - I cant seem to think of any other reason to still have no response... And now their phones are closed over Jubilee weekend, leaving me cutting it awfully fine to get my money back from these good-for-nothing reprobates. What an absolute shambles of an organisation. Leaving me back at square one. Frankly, I think you're all c**nts - all of you.”

Posted 1 year ago

“Absolutely shocking how this company lets their instructors treat their customers awful... I would strongly advise you to use this company, however if you do then please DO not have the instructor STACEY ALLEN from Coventry. She constantly cancels your appointments .. Speaks to students terribly and is only bothered about the money going in her pocket. no support this woman should not be an instructor!! ***AVOID AT ALL COSTS!!!!****”

Posted 2 years ago

“I brought 10 hours lessons £260. I tried to book my lesson but was instead told I would be on a 6-8weeks waiting list. When I asked for a refund they said they would only refund me £245. Had they told me there would be a 2month wait I would never have brought from them. They have made me miserable for the last 2 weeks since their communication and customer service is terrible. They have yet to refund me a single penny. DO NOT BUY FROM THEM”

Posted 2 years ago

“Disgraceful aggressive driving from one of their instructors, no doubt a good role model for young learners!”

Posted 2 years ago

“Unfortunately I have had an absolutely shocking experience with pass n go. In the early part of this year I booked one of their intensive 5hr trailer courses so that I could pass my b+e test. After chasing them for no less than four weeks of them having my money I finally managed to get in touch with one of their instructors to book in for my lessons. The communication from them was abysmal. Due to Covid my original test date for June was delayed to late September. Obviously this is not an issue of pass n go. However since the test is no longer necessary I have requested a refund of my test fee and the three outstanding hours that I had paid for so that I could get some practice in before my test. I have been told by pass and go that my money is not refundable even though I do not require the test or the lessons. So far they are refusing to reimburse me and are offering to give me lesson credit which I do not accept or require. I would avoid this shambolic company at all costs, having myself previously been an approved driving instructor I would’ve been absolutely appalled to have treated my customers in this way. Take your money and your business to an independent and leave these cowboys well alone.”

Posted 2 years ago

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Pass N Go Driving School is rated 4.0 based on 102 reviews