Dear C Burton Stewart,
We are very sorry to hear that you have not heard back from us.
Looking into this it seems that your email went into the spam folder which is why nobody has been in touch.
We will look into your enquiry now that we have it and get back to you shortly via customerservice@penshop.co.uk
Kind regards
Mandy
Dear Nadiia Maksymiuk
Further to our previous correspondence, we can confirm that your order was shipped on time and has been scanned along the way through it's delivery journey.
It is possible that there is a delay due to a Customs query, which is unfortunately outside of our control.
We are currently conducting an investigation with the delivery agents and we will update you again shortly.
We sincerely apologise for any inconveniences which may have been caused due to the delayed International delivery.
Kind regards
Mandy
The Pen Shop
