Pets In Peace Reviews

Name: Pets In Peace
Rating: 4.87

4.9 Rating 594 Reviews

97 %

of reviewers recommend Pets In Peace

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Phone:

0738014518

Email:

jenn@petsinpeace.com.au

Location:

Unit 5, 22-24 Babdoyle Street, Loganholme
4129

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Pets In Peace 1 star review on 6th February 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my best friend passed away Thumpa they couldn't do more for me. They are very caring”

Pets In Peace 5 star review on 8th November 2021

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Posted 2 years ago

“Pets in Peace are so very thoughtful and caring with people who have lost there pets. From the lady on the phone to the gentleman who delivered my boy back to me were all lovely”

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Posted 2 years ago

“I am very happy with the services that were provided I highly recommend this company”

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Posted 2 years ago

“Compassionate and understanding in their interactions at the time of our loss Very professional and would highly recommend”

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Posted 2 years ago

“Great service with help in choosing what I needed for my fur baby definitely be getting recommended from me to my friends & family”

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Posted 2 years ago

“Very caring and professional.”

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Posted 2 years ago

“Very empathetic staff each time I called. Treated with respect & compassion and not rushed.”

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Posted 2 years ago

“Very nice and pleasant experience, a specially in such a hard time.”

Pets In Peace 5 star review on 7th November 2021

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Posted 2 years ago

“As such a difficult time the staff from Pets in Peace were extremely helpful and thoughtful. They were respectful and showed great empathy throughout the process. The beautiful urn, paw print and lock of hair have been something lovely to keep to remember our loved one.”

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Posted 2 years ago

“Thank U for your help and support”

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Posted 2 years ago

“Pets in Peace Review My best friend passed away on Sunday 26th September 2021 and I was referred to Pets in Peace by the treating vet. 27/09/21 I received a call from a representative on Monday who appeared empathetic, informative, and left me with a good understanding of what the next steps were and what actions were required of me. Following the call, I proceeded to complete my actions which included selecting the wording for plaques and certificates and choosing an urn and cast design. During this process I contacted Pets in peace twice to clarify/discuss the following: • Wording limits (Certificate & plaque/tags) • Urn size • Paid $195 advance for the cast as was advised by the operator that this was a third party • Gave the go ahead to commence cremation • Collection of ashes - timeframe (5 days) and confirmed/agreed that I would pick-up the remains myself from the Clontarf office 30/09/21 Received an SMS to contact Pets in Peace to make contact to discuss the return of my boy. Impressed by the quick turnaround, I contacted the number only to be told by the operator that she wanted to confirm if it was okay to proceed with the cremation. I informed the operator that I had already covered this on the 27thSeptember I was informed that it may have been missed however they would now proceed with the cremation however they have a backlog, and I was now looking at the 10th or 11th. Whilst the delay was not great, I accepted the new timeframe and asked the operator to confirm the pickup location which did not appear to be on file as she now started telling me about delivery dates from Ipswich. I again reiterated that I would pick-up the ashes myself from the Clontarf office. I also asked to be notified once the ashes were ready for pick-up I then proceeded to check if the plaque and certificate information was received and understood and received a response indicating that listening was not a strength, so I ended the call. 11/10/21 I contacted Pets in Peace to enquire about my boy’s ashes and was advised that it has been delivered to Clontarf. When I asked the gentleman why I was not notified as requested he suggested that rather than find out why I was not notified, he should call ahead and tell the Clontarf office that I was coming as it was already 4:30pm and they close at 5:00pm. I then made my way as fast as possible to Clontarf and reached at 5:00pm where the lady was expecting me and provided me with my boy’s remains. Up until this point, whilst annoyed, I was appreciative that the lady at Clontarf was pleasant, and I received my boy’s ashes. I again took the opportunity to confirm that I would be picking up the cast when it was ready from the Clontarf office and that I would be notified. When I reached home, I checked the urn and plaque etc and noticed that the wording on the certificate was not what I provided via email. 04/11/21 Received a voicemail informing me that the casting was ready, and I should call to arrange collection. I contacted the number and informed the operator that I was calling in response to a voicemail to pick-up the cast. The operator then asked me for my details to find my order (which is expected) then proceeded to ask the purpose of my call. Well accustomed to the service delivery standards by now I repeated to the operator that I was calling about the cast and was then told that it was in Ipswich, but I could pick-up from Ipswich the following day. 05/11/21 Picked up the cast from Clontarf first thing in the morning with no issues. Normally I would have kept this dismal experience to myself and just not use the service however I received a request from Pets in Peace asking for a service review. In summary The passing of a loved one is an extremely emotional time for any family and the service Pets in Peace provide if executed as promised would have made this a unique and meaningful experience. My experience however was a positive sales promise on the 27th September followed by the poorest execution. On a positive note, I am very happy with the product i.e. Urn and Cast but these are produced by a third party.”

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Posted 2 years ago

“Thank you so much to the Pets in Peace team for your compassion and kindness at this heart-breaking time. When David delivered Sooty's ashes home, he was so genuine and compassionate and we shed a tear together. The job you all do must be difficult given you are surrounded by grief, but your kindness and empathy truly does make a world of difference. Please pass my heart-felt thanks onto David.”

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Posted 2 years ago

“This was my first time using Pets in Peace their compassion and professionalism was outstanding”

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Posted 2 years ago

“Thank you, Pets in Peace. 🙏 You were kind and respectful when you took care of our beautiful big boy Zeke. Everyone we had contact with was caring and helpful in organising Zeke's collection, cremation and memorials. You made everything easy at a difficult time. Pets in Peace also looked after our Jim when we lost him eight years ago, and the excellent quality of their service has not changed. Thank you again for your care of our boys.”

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Posted 2 years ago

“Pets at Peace were nothing short of amazing. The care and compassion the staff have towards you and your pet is just amazing. They helped us not only with the cremation of our dog but also helped up grieve and gave support throughout the whole process.”

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Posted 2 years ago

“Very happy with the service provided at a time when it was quite stressful. Staff were very kind & understanding both in person & on phone.”

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Posted 2 years ago

“Right from the first phone call to us coming with our beloved Bonnie PiP were very professional! The star of the place though was James his understanding of our grief & his love for all animals really made it so much easier! He took time to listen & talk to us & was so helpful, caring & compassionate when it came to ordering our urn & the service we wanted! Thank you so much we will definitely be recommending PiP 💜”

Pets In Peace 5 star review on 5th November 2021

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Posted 2 years ago

“Thank you to everyone at Pets in Peace. So professional and caring for Belle Wonderful genuine people that showed so much respect I have told so many of many of my friends about your service Thank you”

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Posted 2 years ago

“Dear Pets In Peace, Our fur baby Bella who was a Labrador retriever was 16 and a half years old when she passed away. From the first phone call from Jody who called me and said that Bella was collected from the Vet and now in the wonderful care of Pets In Peace, her professionalism was so beautiful. She was amazing from every request we made. Her care and compassion was incredible. Thank you very much with all our hearts Jody and Pets In Peace. We now have our baby always with us at home. Mickala thank you very much for assisting us. Pets In Peace have the best staff. Thank you very much. Kind Regards, Paula Knight”

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Posted 2 years ago

“Kind and gentle service, many options to choose from to remember our dog Flower with.”

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Posted 2 years ago

Pets In Peace is rated 4.9 based on 594 reviews