Pets In Peace Reviews

"Our very loved and cherished 14 Year old Samoyed Gracie passed very recently. I contacted Pets in Peace the morning of her passing and they were incredibly kind and helpful in explaining the process in caring for our Gracie. When Lyndal arrived at our home, she was compassionate and truly caring. There was no rush, just understanding and empathy. She assured us that she and the team would look after Gracie for us with the utmost respect. We felt very assured and comforted. 24 Hours later, Janine called to see if we were able to discuss cremation, the urn and any other memories we would like to have. This conversation was difficult but Janine was very compassionate and made the process easier. Today, only 6 days after Gracie left us, she came home. Lyndal brought her home to us in a beautiful Urn, along with Gracie\u2019s Clay paw print, Photo frame and poem, personalised Wind chimes and digital Pawprint. The quality of these items are exceptional. Thank you Pets in Peace for the incredible care given to Gracie and to our family. We are forever grateful."

"July 2023 to February 2024 - ongoing issue, no final reply from management and no refund for missing pendant.\r\nI'm really upset by the poor management by the people who are decision makers in this company. The admin people on the phone are lovely but the people who should be resolving complaints are non-existent.\r\nOur cat passed in July 2023, 2 days before we moved overseas. We paid $480 for cremation ashes and a pawprint pendant.\r\nIt took until the end of the year for the company to deliver the ashes to my daughter, with an explanation that something went wrong and that we wouldn't get the pendant but would receive a refund for it imminently.\r\nI sent an email on 7th December, to which got the reply \"Thank you for your email yesterday. I have submitted your enquiry to our management team to investigate and follow up. They aim to get back to you within by close of business Monday. Take care and speak soon\". I have not received any further communication and have not received my refund.\r\nI have chased again by email today, 6th February 2024. \r\nWonder if I'll get an actual resolution this time?"

"July 2023 to February 2024 - ongoing issue, no final reply from management and no refund for missing pendant.\r\nI'm really upset by the poor management by the people who are decision makers in this company. The admin people on the phone are lovely but the people who should be resolving complaints are non-existent.\r\nOur cat passed in July 2023, 2 days before we moved overseas. We paid $480 for cremation ashes and a pawprint pendant.\r\nIt took until the end of the year for the company to deliver the ashes to my daughter, with an explanation that something went wrong and that we wouldn't get the pendant but would receive a refund for it imminently.\r\nI sent an email on 7th December, to which got the reply \"Thank you for your email yesterday. I have submitted your enquiry to our management team to investigate and follow up. They aim to get back to you within by close of business Monday. Take care and speak soon\". I have not received any further communication and have not received my refund.\r\nI have chased again by email today, 6th February 2024. \r\nWonder if I'll get an actual resolution this time?"

"Absolutely Heartbroken that our boy will never ever be home where he belongs. Our beautiful Rottweiler was unfortunately communally cremated instead of individually cremated, a massive mistake by the company. An investigation was done so hopefully this never happens to any other family. How could a 50kg Natural bobtail Rottweiler be not only lost but communally cremated when we requested individual cremation is beyond me. A refund of our money was given plus his fur cuttings and plaque but just not his ashes. My protector and best friend is gone forever but never forgotten. I'm fighting through tears writing this even with 2 months since we lost him. Maybe later i will get another Rotti when this horrible pain has eased."

" 6 months ago we lost our beloved pup Muppet. We engaged pets in peace to help us make the hard decisions when it came time for her to pass over the rainbow bridge. The assistance and support we received made one of the most difficult times for us a little less hard, and no request was too much. I would recommend their service to anyone who has or is in the process of losing a beloved member of their family"

"Was impressed with them have dealt with pets in peace 3 other times before I highly recommend price and service"

"Was impressed with them have dealt with pets in peace 3 other times before I highly recommend price and service"