“The original booking and delivery was excellent.
However, due to a mistake by Pillow World they sent a second delivery of the same order.
When I spoke to the Customer Services about this mistake, I offered to buy the 2nd delivery, even though I didn’t need it. I asked for a discount if I bought it rather than the cost of collecting it. It was refused.
What a waste of time and money!”
Thank you for your order Graham, really pleased to hear you loved your pillows and were happy to keep the additional set. Our warehouse apologises for this mistake. Hope you are sleeping better with your new pillows.
“I ordered 4 pillows together, 2 came very quickly but the other 2 were dispatched separately?? After over a week they had not arrived and I found they had gone back to pillow world!! I am awaiting a refund on 2 pillows. Sadly very disappointing”
Hi Karen, I'm really sorry to hear your pillows arrived separately. We always despatch orders together in the warehouse but sometimes the courier breaks them up in the depots and unfortunately this was the case with your order. I will have customer services reach out to your to process your refund ASAP
Hi Karen, really sorry your pillow was delayed. The Sealy Side Sleeper pillow is a fantastic pillow and due to our competitive prices we subsequently sold out. I can see your pillow has now been despatched however, hope you love it and are sleeping better :)
Hi Jeanette, I can see you ordered a Dunlopillo Super Comfort. At the time of your order we were seeing incredibly high demand of these pillows and due to our competitive prices, we subsequently went out of stock. I can see you have had your pillows for a while now and hope you are sleeping better :)
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