“I ordered 4 pillows together, 2 came very quickly but the other 2 were dispatched separately?? After over a week they had not arrived and I found they had gone back to pillow world!! I am awaiting a refund on 2 pillows. Sadly very disappointing”
Hi Karen, I'm really sorry to hear your pillows arrived separately. We always despatch orders together in the warehouse but sometimes the courier breaks them up in the depots and unfortunately this was the case with your order. I will have customer services reach out to your to process your refund ASAP
Hi Karen, really sorry your pillow was delayed. The Sealy Side Sleeper pillow is a fantastic pillow and due to our competitive prices we subsequently sold out. I can see your pillow has now been despatched however, hope you love it and are sleeping better :)
Hi Jeanette, I can see you ordered a Dunlopillo Super Comfort. At the time of your order we were seeing incredibly high demand of these pillows and due to our competitive prices, we subsequently went out of stock. I can see you have had your pillows for a while now and hope you are sleeping better :)
“I ordered a soft, hollow-fibre pillow from Pillow World but when it arrived it felt as though there was no stuffing in it. On asking for a return, I was told that any opened and used pillows couldn't be returned - even if that pillows had been put in a clean pillow case and tested for 10 seconds.
I would never have purchased from Pillow World had I known about this ridiculous clause. Be careful before you buy.”
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