“Pillows are not what they say there are. Ordered firm pillows, disappointed. Softer than I already had. They say you can’t return them when taken out of packaging. Will not shop with them again.”
Hi Allyson, really sorry to hear you didn't get on with your pillows. We always try and match everyone to their perfect pillow but comfort is subjective and sometimes it just isn't a perfect match. Its industry standard not to accept returns on used pillows for health and hygiene reasons, Hope you can understand :)
Hi Richard, I'm really sorry to hear you were having trouble with DPD. Our customer service team do everything they can to facilitate address changes but sometimes DPD still deliver to the incorrect address. Unfortunately this is out of our control. If you contact our customer services heretohelp@pillowworld.com, we can help facilitate a replacement sent out to your correct address :)
“I ordered 6 Pillows from pillow world for my partner and kids, and we are now having the best nights sleep, no more stiff necks in the morning, thank you pillow world”
“It's disappointing that there is no opertunity to have a trial period for a pillow, the description sounded like it would be ideal, in reality it was not so I now have a £100 pillow which I can't use or return!”
Hi, its industry standard not to accept returns on opened and used pillows for hygiene reasons. Really sorry about the frustration this has caused but hope you can understand :)
“I am extremely fussy about my pillow !
I looked on your website , chose the one that most suited my needs... and I have to say, I have never slept better !!
Very happy customer”
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