“Was really looking forward to receiving my new pillow as I have been suffering neck pain. However, I am extremely disappointed as I found it extremely uncomfortable and if anything the pain was worse. The pillow is now stuffed in a cupboard never to see the light of day again. Complete waste of £80+.”
Hi Marilyn, really sorry to hear you're pillows didn't suit your needs. We try and match everyone with their perfect pillow but comfort is subjective and sometimes it just doesn't work out :(
Hi Jamal, at competitive prices our Dunlopillo pillows are incredibly popular. We advised on the site and after purchase that the delivery time was slightly longer on these pillows but we despatched as soon as we had more stock in. Hope you are enjoying your new pillows and apologies again on the wait :)
Hi Wendy, due to our competitive prices our Dunlopillo pillows are incredibly popular. We are sorry it took longer to despatch your order but we made sure to inform before and after purchase about the longer wait time. Glad to hear you are enjoying your new pillows :)
Hi Susan, really sorry to hear your pillow didn't meet your expectations. We try and match everyone with their perfect pillow but comfort is subjective and sometimes it just isn't a perfect fit :(
“I ordered these pillows because I experience neck/shoulder pain in the mornings and your website described these pillows as being appropriate for a side sleeper with pain issues. The pillows arrived and I was eager to try them. However, I consulted your returns protocol and was disappointed to learn that returns would only be accepted if the pillows were unused and in original packaging. Since I have no idea how I’m supposed to know if they are suitable to deal with my pain issues unless I can actually try them, I had no alternative but to return them immediately.”
Hi Catherine, really sorry to hear your pillows didn't meet your expectations. We always try and match everyone with their perfect pillow however comfort is subjective and sometimes it isn't a perfect match. It is industry standard to not accept returns on opened and used pillows for hygiene reasons. Pillow hygiene and cleanliness are of upmost importance to us and our customer hence our reasoning for not being able to accept your return.
Really sorry to hear your pillow didn't meet your expectations. We try and match everyone with their perfect pillow but sometimes it just isn't a perfect match
“Delivery of the pillows I bought was prompt but the delivery company they use (DPD) is dreadful as they make no attempt to see if you're in & then completely ignore the instructions you give re where to leave the parcel. Unfortunately my pillows were too firm so had to return them, but that is a nightmare to do as well. I strongly recommend that you buy from a store if possible.”
Hi Louise, really sorry to hear you had issues with the delivery of your pillows. We always aim to despatch your order ASAP but unfortunately have little control over DPD processes. I'm sorry to hear you did not enjoy your Pillow World experience. We will aim to do better
