“I am still waiting for my refund after been double billed by this company, sent them several emails and they promised to look into it…. Been more than 10 days now”
“I bought tickets for an event and didn’t get the QR codes. I tried to contact them over the phone they didn’t answer so I was obliged to buy new tickets and wasn’t refunded even though I was charged 35 additional aed for refund. Their answer was that I have booked for next day and didn’t show me any proof and I wasn’t able anymore to access my account in order to prove it.
Very bad experience with them
I don’t recommend it”
“Despite following instructions their advisors have given me, they are saying I am not elite for my refund which I am fully in my right to receive and now their customer service team have been ignoring my messages for the past 14 hours despite being online and glorify their ‘20 minute respond time’. It’s becoming very stressful and I’m extremely unhappy as I feel that my issue is not important na dim being ignored. 999aed is a lot of money to me, specially when I paid extra for their refund guarantee.”
“The ecommerce opt-in additional services without my explicit consent. Very bad experience, asked to their Customer Service to fix it and to refund the service I didn't want, but no refund has been provided”
