Plaza Japan Reviews

Name: Plaza Japan
Rating: 4.92

4.9 Rating 265 Reviews

100 %

of reviewers recommend Plaza Japan

4.9

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Plaza Japan 5 star review on 5th April 2026

Aaron Thompson

Plaza Japan 5 star review on 22nd March 2026

Kyle Thompson

Plaza Japan 5 star review on 12th March 2026

Anonymous

Plaza Japan 5 star review on 11th March 2026

Bryan Perez

Anonymous

Anonymous // 01/01/2019

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“Awesome as always! Package shipped super fast! Everything was well-packaged. I'm more than satisfied.”

Helpful Report

Posted 2 months ago

“Precise, professional, knowledgeable, and available. There's nothing to complain about about your approach. My warmest compliments.”

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Posted 2 months ago

“Plaza Japan are one of only a few stockists of MAFEX figures, so importing to the UK is one of the only options. The ordering process was straight forward, multiple shipping options, quite pricey but not unexpected for the item we bought. There was a delay in shipping the item due to stock issue but customer services responded within hours so it has not deterred us from using them again for future purchases. Would recommend.”

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Posted 2 months ago

“Fantastic service, had something I'd been searching for, quick dispatch, great communication, tracking was updated instantly. Everything arrived safely and securely and they threw in a little confectionary Matcha biscuit that was delicious id buy some next time I order anything.”

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Posted 2 months ago

“Very good store, fast and efficient”

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Posted 2 months ago

“Perfect shipping, i received my parcel well packed ! The only problem is that i had to pay customs duty of 40€ that could have been prevented if it was shipped in severals small packages but great experience ! Many delicious food on the website !”

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Posted 2 months ago

“Effortless checkout on the web shop. Fast delivery. I started using the brushes immediately upon arrival and they are a breeze to use. Precise, nice trigger, easy to clean. Thank you Plaza Japan.”

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Posted 2 months ago

“Very nice store, fast delivery excellent communication. Every order is well packagaded and never any problems at all! Thanks again!”

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Posted 2 months ago

“Item was dispatched promptly and arrived in sublime condition,when I had a concern about the state e of my order I received a helpful reply within 24 hours. Figure was great”

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Posted 2 months ago

“Prompt and efficient service. International freight service excellent. Kept me informed the entire process.”

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Posted 2 months ago

“Great website and easy to order. My item was packed safely and the shipping was quick. I can recommend buying here, even if you live in Europe, the Netherlands.”

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Posted 2 months ago

“I received all my items on time, in perfect condition. The only issue was not knowing I had to pay $50+ additional import fees for just a few small items -- buyer beware! (This is not a slight against PlazaJapan at all. Because of the times, tariffs and import fees are high.)”

Helpful Report

Posted 2 months ago

“Plaza Japan provided excellent service on my order. They also immediately responded to my questions about my order. Very fast processing of my order. Excellent packaging too. I am in the U.S.A and received my order in good time. I recommend Plaza Japan for all your hobby needs.”

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Posted 2 months ago

“Good product, good prices, well packed and fast shipping. Excellent service.”

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Posted 2 months ago

“A returning customer. Never had a bad experience when shopping with Plaza Japan. All items are reasonably priced and well packaged.”

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Posted 2 months ago

“Great to buy and to deal with ... Sometimes there are a few hickups but most of time everything goes well.”

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Posted 2 months ago

“Loved everything that I got and the care given when shipped!”

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Posted 2 months ago

“Ordered several n scales pieces including 3 locomotives. Everything was packed and packaged superbly! I can't say I have ever received anything packed with such care! All pieces were of excellent quality and detail. Good communication on shipping and pricing options for dealing with tarrifs, I'll be glad when those are gone, stupid idea by the United States.”

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Posted 2 months ago

“We have been purchasing items from Plaza Japan for eight years, mainly for gifts for our daughter, plus snacks. Their speed of posting and packaging is an absolute pleasure. Their items they sell are amazing and they always arrive in perfect package condition.”

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Posted 2 months ago

“Positive!!”

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Posted 2 months ago

Plaza Japan is rated 4.9 based on 265 reviews