That's wonderful to hear, Alison! We're so glad you're happy with the quality of your product and that our team was able to provide a helpful experience for you.
Thanks so much for taking the time to leave a review!
From the Restoration Online Team
Hi George, thank you for your feedback.
We're sorry to hear that the delivery of your desk knobs took longer than expected. We understand that a two-week wait is not ideal, and we're always working to improve our shipping times.
We're glad that the knobs themselves were to your satisfaction, and we appreciate you bringing this to our attention. We hope to provide you with a much smoother experience next time.
From the Restoration Online Team
Thank you so much for the lovely feedback, Christine!
We're absolutely thrilled to hear that you love shopping with Restoration Online. We put a lot of care into curating our products, so it's a huge compliment to know that you enjoy the experience.
We look forward to seeing you again soon!
From the Restoration Online Team
“Wide selection including lots of unique pieces suited to character filled homes. Ordering was simple and items were as described. Highly recommend the team!”
Hi there,
We're so glad you enjoyed our wide selection of products and found items perfect for your home. It's also wonderful to hear that the ordering process was simple and your items were exactly as described.
Thank you for taking the time to leave such thoughtful feedback.
From the Restoration Online Team
“I love restoration online…. Fabulous range of quality products . Very helpful and good customer service. Everything I’ve ever bought has arrived quickly. Highly recommend.”
Hi Carol,
Thanks for your wonderful review!
We're absolutely thrilled to hear that you love Restoration Online and that you're so happy with the quality of our range of products.
Providing helpful customer service and ensuring everything arrives quickly are top priorities for us, so we're delighted to know we've hit the mark. Thank you for all your kind words and your high recommendation!
From the Restoration Online Team
Hi there,
Thank you for the fantastic review! We're so glad to hear that everything was great and that you'll be shopping with us again. We can't wait to help you with your next project!
From the Restoration Online Team
“The team at Restoration Online have been SO helpful over the past three years that we’ve been doing a restoration of our 160 year old house at Wallaroo Mines SA.
A big warm hearted thank you to everyone at RO.”
Hi Ken,
What a wonderful review! We are so incredibly touched to hear that we've been a helpful part of your journey over the past three years with the restoration of your beautiful heritage home.
It's been a genuine pleasure to assist, and we'll be sure to pass on your big warm-hearted thank you to everyone on the team. We wish you all the best as you complete your project!
From the Restoration Online Team
Hi Sarah,
That's wonderful to hear! We're so thrilled that you love your new switches. Thanks so much for taking the time to let us know!
From the Restoration Online Team
“Very good service and a large range of products. Tayla is an awesome operator and was very attentive and helpful even though my orders were very small. Received a defective casement stay which was replaced overnight by express post. I will be a repeat customer.”
“Good website, online ordering system and stock. Excellent response from staff when items not available or delayed, and alternatives are suggested.
We will continue using Restoration Online.”
Hi Ralph,
Thank you so much for the wonderful review! We're so glad to hear you're happy with our website, ordering system, and stock. It's especially rewarding to hear that our team was able to help and suggest alternatives when needed - we do our best!
Thank you for being a loyal customer—we look forward to helping you again in the future!
From the Restoration Online Team
Hi Scott,
Thank you for taking the time to leave a review. We're sorry to hear that you’ve had issues with the handles.
The Tradco Bakelite Retro Cabinet Pulls are designed to replicate an authentic vintage style and are made from Imitation Bakelite, a traditional plastic material. While they offer a classic look for restoration projects, they are a more delicate product compared to modern metal handles and may not be ideal for heavy-use environments.
We’ve checked our records and can see you placed only a single order with us in March 2024, which has been your only order in the previous 6 years. If you’ve encountered breakages, please know that these handles were covered under a 12-month replacement warranty. If you do need to order more and encounter this issue in the future, we are more than happy to assist you with a warranty claim if needed.
We appreciate your feedback, as it helps other customers make informed choices about which products will best suit their needs.
Kind regards,
The Restoration Online Team
Hi Maryann,
Thanks so much for the lovely review! We're pleased to hear you could find the items you needed for your antique furniture restoration. We love being a part of those kinds of projects and are so glad we could help!
From the Restoration Online Team
“We bought internal lock mechanism and it looks as good as photo.
It is fitting very well as well.
Also, admin is pretty responsive to my queries.
Fab”
Hi Yashesh,
Thank you for the fantastic review! We're so glad to hear that your new lock looks as good as you expected and is fitting perfectly. It's also great to know that our team was responsive and able to help you!
We appreciate you taking the time to share your experience!
From the Restoration Online Team
“An excellent business to work with. They are astute, knowledgeable and professional. Their products are great quality and match original faultlessly. We couldn’t recommend them more highly!”
Hi Glenn,
What a fantastic review! We are so grateful for your kind words.
We take great pride in our products, so it's wonderful to know that you found the quality to be great and that they matched the originals . Thank you for the high recommendation - it truly means a lot.
From the Restoration Online Team
Hi Joe,
Thank you so much for the fantastic review! We're thrilled to hear that you're happy with both our customer service and products. We really appreciate you taking the time to share your feedback!
From the Restoration Online Team
Hi Peter,
Thank you for the fantastic review! We're delighted to hear that you love the design and finish of our brass coat hooks. We truly appreciate your support!
Wishing you all the best with your new purchase!
Warm regards,
The Team at Restoration Online
“I have used products from Restoration online a number of times and they always supplied good quality products that also look beautiful. They have been helpful on the telphone when I have had to return or change an order.”
Hi Marina,
Thank you so much for your lovely words! We're thrilled to hear that you've consistently found our products to be high quality. It's wonderful to know that our team has been helpful with your enquiries. Your satisfaction means the world to us!
Looking forward to serving you again.
Warm regards,
Team Restoration Online
Hi David,
Thanks for your fantastic review! We're so glad to hear that our team was able to assist you during your kitchen renovation, and that the brass hardware arrived promptly. Your satisfaction means the world to us!
Happy renovating!
From the Team at Restoration Online
Hi Jessica,
Thank you so much for the fantastic feedback! We're so glad to hear you had a great experience with our team. It means a lot to know that our customer service and knowledge of products made a difference for you.
From the Restoration Online Team
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