“Bought the lovely Lillian chrome robe hooks which arrived safely and quickly. No problems with the quality, exactly as described, steel and brass. Haven’t been installed yet but looking forward to their installation for they complete my bathrooms. Very happy”
Hi there,
Thank you for your lovely review! We're so glad to hear that the Lillian chrome robe hooks arrived safely and just as described. We hope the installation goes smoothly!
Your satisfaction means a lot to us, and we appreciate your feedback!
Warm regards,
The team at Restoration Online
“It was so easy shopping online at Restoration Online. The order arrived so fast. I had to exchange some handles and it was so easy. The customer service was excellent, I would absolutely recommend shopping here!”
Hi Tatum,
Thank you so much for your fantastic review! We're delighted to hear that your online shopping experience was so smooth and that our customer service could assist you with your exchange.
We look forward to serving you again in the future!
Kind regards,
Restoration Online
Hi Colin,
We're so glad to hear that you found the products you need to finish your house! We're honoured to be part of your journey. Thank you for the kind words, and we can't wait to see your finished project!
Warm wishes,
Restoration Online
Hi Deb,
Thank you for your lovely feedback! We're delighted to hear that you had a positive experience with our customer service during your warranty claim. It's our top priority to assist our customers, and your kind words mean a lot to us.
If you need anything else, don’t hesitate to reach out!
From the Restoration Online team
Hi Karen,
Thank you for the fabulous review! We’re delighted to hear that you found our website easy to navigate and that your delivery was prompt, and that you're happy with your purchase :)
We appreciate you sharing your experience!
Kind regards,
The Restoration Online team
Thank you so much for your awesome review! We're delighted to hear that our team was helpful and knowledgeable during your shopping experience. It's wonderful to know that you felt supported, and we can't wait to welcome you back again soon!
Warm regards,
The team at Restoration Online
“The delivery and customer service were very responsive. The hand towel ring is good quality. The Coat of Arms toilet roll holder as originally shipped was missing the timber part and had a poor quality casting. After posting an earlier version of this review, Restoration Online contacted me immediately and offered to replace it with a better quality version, at no extra charge, which they did within a week. I think the prices are slightly high due to being unusual items rather than the run-of-the-mill stuff everyone else is selling. Would buy from Restoration Online again.”
Hi Carol,
Thank you so much for your thoughtful review. We're very pleased to hear you found our delivery and customer service responsive, and that you’re happy with the hand towel ring.
Regarding the Coat of Arms Toilet Roll Holder, we’d like to clarify that we did reach out to you after your order to advise that the timber component supplied with this product would be unfinished raw timber, rather than the polished version shown in the original image. However, from our records, we didn’t receive any notification that the timber component was missing entirely from your delivery.
This is certainly not how the product should have been supplied, and we’d like to rectify this for you as soon as possible. We can send you the missing timber dowel immediately, or alternatively, if you prefer a higher-quality option, we’d be happy to send you a different brand Coat of Arms Toilet Roll Holder, which features a more detailed casting and finished timber. You can view it here: https://www.restorationonline.com.au/coat-of-arms-toilet-roll-holder-120mm-polished-brass-timber. This would of course be of no charge to you.
Thank you again for your feedback—it helps us improve and ensure issues like this are resolved quickly. Please reach out to our team, and we’ll arrange the best solution for you.
Kind regards,
The Restoration Online Team
Hi Gina,
Thank you so much for your review! We're so pleased to hear that you found both our customer service and products exceptional.
Please don't hesitate to let us know if you need help with any future projects :)
Warm regards,
The Restoration Online Team
Hi Stephen,
Thank you so much for your feedback. We’re delighted to hear you were happy with the quality of the items and the care taken in packing them — that’s something we take a lot of pride in.
We do, however, understand your concerns about the delivery timeframe and wanted to provide some clarity. Your order was placed on 21/6/2025 and dispatched promptly on 24/6/2025 via express shipping (TGE Express). After your purchase, we sent an email outlining that these items have a 1-4 business day handling time prior to dispatch, as some products are assembled to order to ensure their quality and finish.
Once dispatched, we rely on courier networks, and while express services are always selected, deliveries to regional WA can take a little longer than metro areas, which appeared to be the case here. That said, your parcel did arrive within two weeks of ordering, which, while not ideal, is within typical timeframes for express deliveries to remote regions.
Regarding your call on 30/6/2025, our team noted that you reached out due to confusion with the tracking updates, as scans had not been updated for several days. We completely understand how this caused concern. We investigated this immediately and confirmed the parcel was still in transit. It was successfully delivered on 3/7/2025.
We genuinely appreciate your feedback as it helps us improve the information we provide to our customers, particularly around rural delivery expectations. We're committed to offering the best service possible, and we’re glad the products met your expectations once they arrived.
Thank you again for choosing Restoration Online — we look forward to assisting you on future projects.
Kind regards,
The Restoration Online Team
“The items I ordered were not as indicated on the packaging. A fault of the supplier, not Restoration Online, but they quickly rectified the problem for me. Overall very good service and a satisfied customer.”
Hi Brian,
Thank you for your understanding and for sharing your experience! We're glad to hear that our team was able to quickly resolve the issue for you. Your satisfaction means a lot to us, and we appreciate your feedback!
Let us know if you need any help with future orders.
Best wishes,
The Restoration Online Team
Hi Anne,
Thank you for your wonderful review! We're so pleased that your order arrived promptly and met your expectations. It's great to hear that you had a smooth experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Team Restoration Online
“Excellent resource for anyone renovating a heritage house. I know of none other online. There is a wide choice and i am usually able to find what i want and it arrives quickly. Thank you.”
Hi Helen,
Thank you so much for your fantastic review! We're so pleased to hear that you found our website helpful for your renovation - we aim to be a one stop shop for heritage homes! It's wonderful that you appreciate our wide selection and quick delivery. Your support means a lot to us!
Pleas don't hesitate to contact us if you need help finding any other items.
From the Restoration Online Team
Hi John,
Thank you for your fantastic review! We're glad you had a great experience and were happy with your purchase!
We appreciate your support - let us know if we can help with any future orders!
Warm regards,
Team Restoration Online
Thanks so much for the great review, Patrick! We're thrilled to hear that you got exactly what you ordered and that it arrived so quickly. We appreciate your feedback and hope to help you again soon.
From the Restoration Online Team
Hi Sarah,
Thank you for your fantastic review! We’re so pleased to hear that you found our follow-up helpful in your search for the products you needed.
We’re here to assist you anytime :)
Kind regards,
Team Restoration Online
Thank you so much for the great review, Stephen! We're really happy to hear you love the handles you purchased. We appreciate your feedback and hope to help you with your next project!
From the Restoration Online Team
Hi Gillian,
Thank you so much for your fantastic review! We pride ourselves on offering a wide range of quality products and excellent customer service, so we're very pleased to hear how satisfied you've been with your purchases!
Feel free to let us know if you need help with any future projects!
Warm wishes,
Team Restoration Online
Thank you, Raelene! We're delighted to hear that you're pleased with the quality of your order and that our quick delivery met your expectations. Your feedback means a lot to us!
From the team at Restoration Online
Hi Kate,
Thank you for your feedback. We completely understand how frustrating it is to be waiting for your order without clear visibility, and we’re very sorry for the inconvenience this has caused.
Your order, placed on 9/7/2025, includes custom-made items in a special Brushed Brass Gold (Anti-Tarnish) finish. These products are made to order, and as advised in our previous emails, they typically require a longer lead time for production. You were sent an estimated dispatch date of 6/8/2025, and an update was provided on 24/7/2025 confirming we were still on track.
We can now confirm that your order is being dispatched today, and you will receive shipping confirmation with tracking details shortly.
We sincerely apologise for any confusion or lack of updates in the past couple of weeks. We appreciate your patience and will ensure the tracking information reaches you as soon as it's available.
Kind regards,
The Restoration Online Team
Thanks so much for your review! We're thrilled that our staff was helpful and friendly, and that you're so happy with both the prompt delivery and the quality of your product. Making sure every interaction is a pleasure for our customers is exactly what we aim for.
Thanks again for your wonderful feedback!
From the Restoration Online team
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