Hi Phonse,
Thanks for your feedback. I can see that the screws were delivered the day after this review was submitted.
Once you’ve had a chance to open them, we’d really appreciate it if you could revise your review to reflect the product itself, as we find product reviews particularly helpful for other customers.
Kind regards,
Restoration Online
“This was my first time ordering and it was such a seamless experience with Restoration Online. I didn't realise when I placed my order that the single towel rail and double were actually slightly different designs. They got in touch with me to check if I was aware which was wonderful as I wouldn't have realised until installing them otherwise. Delivery also straight forward. Would absolutely order from them again - they'd be my first point of call.”
“Just fantastic service on the phone in Sydney, delivery, quality & beautiful kitchen taps from South Australia flew over to Melbourne in perfect time!⭐️⭐️⭐️⭐️⭐️”
“Team was quick to respond to my queries about their products back via email and were very helpful. The product was great quality when it came through and worked perfectly for what we were after.”
“Great quality and exactly as online description and image. Speedy delivery I was able track delivery.
Very happy and getting lots of compliments for my door hardware”
“I bought some handles which are in a bronze-y finish. It took a while for my handles to be delivered but I was expecting delayed despatch, so that's fine, and is probably because the handles are a little unusual, hard to find, and don't look like they come from bunnings :)”
Hi George,
Thank you for taking the time to leave a review and for bringing this to our attention. We’re very sorry for the inconvenience - this does sound like a packing error, and we apologise that you received the incorrect size.
If you could please email us a photo to sales@esalesgroup.com.au of the numbers you received, we’ll organise the correct 50mm numbers to be sent out to you as a priority.
Thank you for your patience, and we appreciate the opportunity to resolve this for you promptly.
Kind regards,
Zoe
Restoration Online
Hi Robert,
Thanks for your review! We’re really glad to hear you felt the service was good all round. Let us know if you need any help with future orders!
Kind regards,
Team Restoration Online
Hi David,
Thanks for your review! We’re really glad to hear you’re very happy with your experience with Restoration Online. If you need any help in the future, just let us know.
Kind regards,
The Restoration Online team
Hi Tim,
Thanks for your review! We’re really glad to hear you’re happy with Restoration Online, our products and customer service. If you need any help with future projects, don't hesitate to get in touch!
Kind regards,
The Restoration Online team
“Have nothing but good to say about this company. I made a mistake on my order which was picked up by the customer service team, who phoned me to double check. How many companies would do that, not many, I suspect. I was so grateful that they picked it up and were able to rectify my order for me. As well as that, their products are of the best quality. I will definitely continue to order from them.”
Hi Karen,
Thanks for your lovely review! We’re really glad to hear you love our products and that our team was able to help you out - we check each order to ensure everything looks correct! We truly appreciate your continued support - if you need anything else, please don’t hesitate to reach out.
Kind regards,
The Restoration Online team
“Needed some cupboard lock keys to replace lost keys and happened to find Restoration Online
and sourced what i needed. Good price and expedient delivery. Will deal with again when the
opportunity arises.”
Hi Paul,
Thanks for your review! We’re really glad to hear you found what you needed at a good price and that delivery was fast. We’ll be happy to help again with any future projects!
Kind regards,
The Restoration Online team
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