“Item was sent in the wrong colours despite been advertised on the website in the correct colours Contacted them had no response. Should have known with them been Mancs and we been Leeds”
“ABSOLUTELY SHOCKING service from them. Received my printed cushion and it was 2 different shades of blue on either side. How they sent it to me looking like that i'll never know.
Send several emails to them explaining to them and asking for a refund or replacement and not one email back.
SHOCKING CUSTOMER SERVICE. SO UNPROFESSIONAL.”
“How can you live with yourselves? It’s clear that you’re taking money with no intention of ever delivering. It’s disgusting and I’m going to do everything in my power to get you shut down.”
“Paid for my order, got a confirmation and then heard nothing. No delivery or update, no response to emails and it looks like my Facebook messages (polite ones!) are being deleted. Very disappointed and lost my money, like many others by the looks of things...”
“Ordered two (expensive) face coverings in the autumn - was promised several times they were on their way “problem with the printers” and other such excuses - never once offered me a refund - they tried to imply at one point that they suffer because of bad reviews and so offered incentives for a good review (whilst not sending the things I’d ordered) with this in mind I’d like to leave my only bad review on the internet - and direct people to similar websites like football devotion, toffs and north curve who have great customer service and quality products”
“Awful service. I ordered a personalised mug and four coasters before Christmas from Retro Clasico. The mug came very quickly whereas the coasters did not arrive. I emailed asking why this was, and I was told it was because of issues with the printers. I received an email stating the ordered had been resent. 8/9 weeks later the coasters have still not arrived. I sent another email asking why this was and I received no response. Horrendous service. Do not use”
“Never felt the need to write a review before firstly
Secondly these guys are scammers
I ordered a phone cover and mouse mat
The phone case came after about 3 weeks, which in its self is comical.
when I asked where the mat was they said it was because of there printers and having issues with them and I would get in the next few days
The order was 8 weeks ago now
Asked for my money back and won’t come back to me
Really really poor
Do not use this site
They just steel your money and hope you’ll go away”
“Thank you all for ordering our sublimely crafted, high quality, yet 100% imaginary products, especially the mugs from ourselves. We at Retro Clasico love mugs, we love them so much that we treat all our customers like mugs and take orders with no intention of delivering the goods. It's been a pleasure spending your money on used knickers from my favourite OnlyFans ladies. Yours fraudulently Mr Clasico”
“Scammers. I wish I checked reviews before I purchased. 2 months in and I've still not received the goods I ordered as Christmas presents and neither have they responded to my emails. Luckily I paid via PayPal and I'm progressing a claim via them”
“I ordered a phone case on the 14th December, I had an email saying it had been dispatched on the 21st December. It is now 5th February, still no sign of it and I have send numerous emails trying to chase up the whereabouts of it, of which I am getting no response. I have just escalated to PayPal.
I have ordered from Retro Clasico in the past and, bar one late delivery, I haven’t had any issues. I will not be using them again after this though.
Very poor customer experience.”
“Absolute joke, scam, do not order with them. I was fortunate to have paid with PayPal and received a refund. Order never delivered. No response to emails. Joke.”
“My disabled partner ordered football shirts even asked for size sent 2 passport covers for 40 pounds . My partner has huntingtons he cant travel anywere no they wont refund . SCAMMERS”
“Never received the item , contacted them , there response was minimal , after a month of waiting and no replies to emails PayPal agreed I’m my favour and refunded me - avoid this company they do not fulfill orders and the customer service is terrible”
“Ordered some items for a Xmas present. Received one item. Contacted them to tell them I’d only received one, they told me they’d send it asap. 4 weeks later, no items, no refund, no responses to email or messages on their Facebook page (which they’ve also blocked me from). Avoid avoid avoid
Seems many others have had the same poor service”
“Remarkable chutzpah from this lot to take your money so quickly and then completely ignore every correspondence you send them asking wher your order is up to. So disappointed as their stuff looks great. Sadly I'm going to have to cancel my order as I'm not waiting months on end in the dark because they won't reply to emails.”
“Got email to say order was dispatched. Still hadn't arrived 3 weeks later, emailed to say the would speak to printers and send replacement which also hasn't been received. They are now refusing to reply to numetous emails. Do not use this company.”
“This company are scammers I ordered a pillow and coasters and have never received the coasters even though I've emailed several times (as there is no phone number shock) I paid via my credit card so have done a charge back now but save yourself the stress and DO NOT order off this company as it seems from reviews below they just take your money and never send the goods :( Wish I'd have read the reviews before I bought but lesson learnt.”
“Having order an item, I contacted them for delivery confirmation and no reply. I have not received the item and have had 0 replies to numerous attempts at contact. Having paid through PayPal, I have now been forced to raise a dispute in an attempt to retrieve the money. DO NOT BUT FROM THESE PEOPLE. The company were officially dissolved in July 2021, but it seems they still operate to take your money only.”
