“Really good service and clear website. Love the watch - very pleased with wear this every day and love it. Great value too. Would give six or seven stars if they were available!”
“Great that I could find a replacement strap for my watch as the original one is worn out after a few years of wear. Reasonable price for the item as they last a long time of use. Easy to use the website to order item, and received the item in a secure wrapped package and received on time within the time frame.”
“I would highly recommend Sekonda. The customer service is beyond excellent. From placing the order, the item was quickly dispatched and delivered. A huge thank you to everyone at Sekonda.”
“It was really easy to order the watch for a friend who is not on the internet - very easy to find the right model and best of all, I received a small discount off the sale price. The watch was a beautiful lilac colour and it arrived within a few days. The only thing I found surprising was that there was no certificate and no written guarantee enclosed in the package.”
“Bought two watch straps. When they arrived one was the wrong size - I returned it and got a refund but I also got the correct size sent in the post too. The team were so kind, helpful and fast in their responses, thank you.”
“The smart watch (flex) I bought on 29/06/2023 arrived very quickly and was exactly what I wanted. However, 2 months later and my watch vibrates almost constantly. I had it set up that the screen was very rarely in use, so the battery lasted over 7 days between charges. Today, I have been wearing my watch for 2 hours and the battery has drained to 84%. It isn't even going to last a single day. The service of the company is great, their product is unreliable. Disappointed as I like Sekonda's analogue watches. An update on my previous issue. Sekonda got in contact with me and opened a General Query for me. I got a message within 24 hours from someone named Ben, who suggested I send back the product to the Service Team. I was sent a link to create a label or print one at a Post Office to return the item free of charge. I heard nothing for about a week after sending my watch back, then I got a parcel with an invoice inside telling me the free replacement had been sent out as the fault could not be fixed. I have had my watch for around 2 weeks with no issues. But I am very confident if I get any problems, Sekonda will help me out. Their service is brilliant!”
“My husband ordered a new watch to replace the one l was wearing as it had a crack on the glass. He ordered the same watches l already had. It was a simple process and very soon ordered. It was not a quick delivery but it was not urgent so it did not concern me as l was not desperate for the delivery.”
“Ordered 2 sizes but unfortunately neither strap fitted my sekonda watch!!! But the service has been excellent, delivery and refunds dealt with very quickly, just sad I couldn’t get a strap to fit.”
