“Thieves, liars and grifters. Paying out dividends while filling our waterways with sewage, flooding Hastings town centre, then leaving the whole town without water for 5 days and refusing to pay any compensation to residents or businesses.”
“You are giving too much money to your shareholders,premiums.they are your priority.everyone knows this.they are in china,america,equity firm.it is immoral,so are you! You should be spending money on infrastructure,you do not.your chief executives pay themselves millions.it is an abomination! Thieves,you all are! Prison is what your executives deserve.poisoning our sea,killing fish.hope you get what you executives deserve .we are only country stupid enough to privatise water,this the result.thatcher did it in 80s!!!!.”
“The man who came to our house to investigate our drainage problems was very polite, respectful and helpful. An asset to Southern Water. His name is Mel.”
“I frequently smell sewage along the South coast where I live.
I'm appalled that while the CEOs are collecting fat salaries and bonuses and the shares are doing well, we can't have a dip in the sea and enjoy a walk on the beach. We don't have the option to take our business elsewhere either. Shame on you.”
“Not worth even one star. Drinking whater cost me 3 time less and I'm in credit..bloody wasted water ,after I pay nearly 30 pounds, they say what I'm in debit by 10 pounds.. how???”
“Southern water is 1 diabolical company. We pay more for our water than other places yet you illegally dump raw sewage into our sea due to total incompetence. Ruined our family holiday due to beach closures.”
“They are completely unbelievably incompetent. Biggest issue is not that they make many and copious mistakes but their sheer inability to sort them out! The right hand never speaks to the left. You think you have got somewhere, had a long talk on the phone, they understand, amend the records...and the next day you get a call from someone else and you are back to zero again. Every time.”
“Got meter number wrong when I moved in. I am paying for somebody else's water and is going to take up so much time to sort out. Because I wanted to do a repair at my flat I tried to turn what I thought was my meter off. Nothing happened. Somebody turned up today for another job nearby and I asked him to check it out because I thought it was for me. The replacement stopcock that put on for what they thought was my meter is not actually deep enough. There are leaks on several meters. Customer service is really not existent. They do not seem to be capable of listening. Flood at my old house caused by neglect of the drain. When it rained there was always a big puddle. When it flooded many homes had to be evacuated for months. After that no puddle when it rains at all. The drain suddenly works. Southern Water are hopeless. I would give them no stars at all if I could. They contract out to people who just get the jobs done as soon as they can and then go down the pub or home. How many leaks are there out there and they keep saying conserve water?”
“Been ringing them up for a week now regarding a leak. Told one thing by one customer service representative, something different by the next. Nobody turning up at all. Nobody is recording anything at all as customer service reps should. Luckily I record all my conversations on an app on my phone. I would give them one star if I could. Absolutely hopeless company.”
“Excellent service today from Southern Water due to an emergency drain problem with us and our neighbours. Having been told it would be about 24 hours, their guy arrived after about two hours of reporting it. Makes a change to get a response earlier than expected to get it sorted.”
“They are theif and racist people fakes religious and bad leaders behind them they call themselves Jews or Christians unfortunately you are viking and Germanic and Roman people, you made corruption in all the departments in uk ,”
