Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.41

4.4 Rating 56 Reviews

86 %

of reviewers recommend Stellar

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Tempted to buy from Stellar by their 10% discount offer on first order. Had to sign up for News Letter, Baking Club. Discount never materialised, on my order of £858 it’s not insignificant. Have emailed Stellar several times without any reply. Don’t be fooled by discount offer, it doesn’t happen.”

Helpful Report

Hi Richard, We're really sorry to hear about your experience and completely understand your frustration. We truly appreciate you taking the time to share your feedback. After looking into this, I can confirm that our welcome email — which includes your 10% discount code — was successfully sent to you on April 8th at 7:42 AM. It’s possible it may have landed in your spam or promotions folder, so we kindly suggest checking there just in case. To make things right, our customer service team has processed a refund of 10% on your recent order. Additionally, once you locate the welcome email, you’re very welcome to use that discount code on a future order too. If you have any further questions or need assistance, please don’t hesitate to reach out to customerservice@horwood.co.uk — we’re always happy to help. Warm regards, The Stellar Team

“The perforated base failed after one year of use. Although it comes with a lifetime guarantee, its quality needs to be reviewed, as it may ultimately end up as another item in a landfill. Quotes from Stellar "Engineered from zinc alloy composite for long-lasting performance." I think not. Based on my experience I wouldn't recommend this.”

Helpful Report

Dear Stellar, We’re genuinely sorry to hear that your experience with the perforated base has not met your expectations. Our lifetime guarantee reflects our commitment to quality, and it’s concerning that you encountered issues after just a year of use. The performance of our products is crucial to us, and we appreciate your feedback as it helps us assess the quality and durability of our items. We strive to ensure that none of our products end up as waste, and your insights will help us pursue improvements effectively. If you would like to discuss your experience further or if we can assist with the guarantee, please reach out to our customer service team at customerservice@horwood.co.uk. Your feedback is invaluable, and we hope to provide you with a more positive experience moving forward. Best regards, The Stellar Team

“I ordered a baking tray which badly advertised because it gave the inside measurements and so it was too big for my oven. Waste of money!”

Helpful Report

Dear Glynnis, Thank you for your review and for bringing this to our attention. We're truly sorry to hear that the baking tray did not fit your oven as expected. We understand how important it is for our products to meet your needs. We appreciate your feedback regarding the product description and will certainly look into improving the clarity of our measurements to prevent misunderstandings in the future. It's disappointing that this experience left you feeling like it was a waste of money, and we want to assure you that your satisfaction is our priority. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our customer service team at customerservice@horwood.co.uk. We value your thoughts and hope to assure a better experience moving forward. Best regards, The Stellar Team

“Sauce pan/milk jug bought for use on all hobs. Doesn't work on induction hob (even though stamped suitable for all hobs on the bottom of pan). Sees to rock a bit too, so base not flat. Emailed company. No response. Cost £50.”

Helpful Report

Dear Catriona, Thank you for your feedback regarding your recent purchase. We're sorry to hear that the saucepan and milk jug didn't perform as expected on your induction hob, and we understand how frustrating that can be, especially when the product is labeled suitable for all hobs. It's also disappointing to learn that the base appears uneven and that you've had difficulty getting a response from our customer service team. This is not the level of support or product quality we aim to provide. Your experience is important to us, and we would like to make it right. Please reach out to us again at customerservice@horwood.co.uk so we can address your concerns directly. We value your input and hope to resolve this to your satisfaction. Thank you for sharing your experience. Best regards, The Stellar Team

Stellar is rated 4.4 based on 56 reviews