Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.44

4.4 Rating 225 Reviews

85 %

of reviewers recommend Stellar

4.4

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	3 - 6 Hours

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my set of stellar pots and pans in 1994 and use them every day to cook for my family. They are still like new. I bought a set for my daughter moving into her 1st house and I know she will never have to replace them. I would highly recommend.”

Helpful Report

“Having been using the fry pan for about 6 weeks now and so far it has been brilliant. Using a much lower heat to cook and absolutely no sticking or staining. Might well try the Eclipse saucepans in due course.”

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“Stellar pots pans & now the utility items all much better than I ever expected my wife likes all your stuff but does s occasionally say food sticks to base ( I think she's simply turning the heat up to much. The build quality is excellent.”

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“Stellar's service was, well, stellar! My pan arrived the next day. The product is excellent and as advertised.”

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“Frying pan arrived dented, little communication from Stellar concerning replacement which took 2 weeks to arrive. Not good enough. Damaged fork in cutlery set, still waiting for replacement! Will have to chase for update.”

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“Great pans”

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“The replacement knob insulators are brilliant. I no longer need a cloth to take the lids off. So pleased to be able to use my Stellar saucepans again”

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“Very delighted. Easy to order on line, prompt delivery which was well packed. Product works as it should, good quality.”

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“Ordering online was easy and my items arrived next day. The saucepans are heavier than any I have had before. They appear to be high quality and respond quickly on my induction hob. I thought the metal lids might be a issue for me but I really like them. I was disappointed that one of the pans became mottled and discoloured on the inside on first use and another one slightly discoloured. Also wider handles would be more comfortable and make it easier to control the pans. However, overall I was very happy with the ordering process and the quality of the saucepans.”

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“Great product! Well made, and looks great, would highly recommend”

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“Great size pan - excellent quality as ever from Stellar.”

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“Very happy with my purchase and competitive price!”

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“Stylish piece of equipment in the kitchen. I have enjoyed cooking with this. Easy to clean.”

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“Poor website, no contact details available to ask questions. I cannot check out and no on line chat helper available either. Not a good use of time to be filling out another form. This is a company which sells premium goods.”

Helpful Report

Good afternoon, We are sorry to hear that you have been unhappy with our website and would be happy to answer any questions you may have by contacting our Customer Service helpdesk on customerservice@horwood.co.uk. Best regards, Horwood Homewares

“I haven’t received my order”

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“Arrived in time frame given .. packaged really good . They look amazing . There a present would recommend”

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“I bought three glass lids to replace the lids in a set of pans I bought ten years ago. The pans are still in perfect condition but unfortunately the glass on the lids became cloudy and after trying to clean them using various cleaning products gave up and bought new lids. Bought in the Black Friday sale so price not too bad. I noticed that there is now a comment on the listing that the glass lids will eventually go cloudy.”

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“I never received my order. An order worth over €150 is a disgrace; I saved for a long time to get this order.”

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“Despite texting me my 10% discount, it would not accept the given code at checkout!!!!!”

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“Quality products made of quality materials, got mine in the sale, so very pleased. Would buy/ reccomend again.”

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“I have not received my order as yet despite ordering on 10th November from Horwood Homewares”

Helpful Report

Stellar is rated 4.4 based on 225 reviews