Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.33

4.3 Rating 249 Reviews

82 %

of reviewers recommend Stellar

4.3

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	3 - 6 Hours

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my set of stellar pots and pans in 1994 and use them every day to cook for my family. They are still like new. I bought a set for my daughter moving into her 1st house and I know she will never have to replace them. I would highly recommend.”

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“Very sharp comfortable knives”

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“I like Stellar pans . Good quality and long lasting The 20cm chefs pan is perfect for gravy, sauces , bread sauce and small amounts of vegetables too . I also have steamer which fits on top making it multipurpose. A recommended pan”

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“I ordered multiples by mistake. Emailed this company so I could make a return. I got an email back saying they would be in touch within 5 days. This is the second week and they still have not got back to me!”

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“Just what I was looking for! Good size and pours well.”

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“Would like to say I was enjoying my purchase but it's more than 2 weeks since my order and I am still waiting for it to come. Very disappointing.”

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“Super sharp knives that are easy to handle”

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“Still awaiting delivery !”

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“Love my new Stellar bakeware - the appearance and quality are second to none. The springform round tin is excellent for cheesecake and the loaf tins are the perfect size. Have not yet used the square tin but have no doubt it will be great too. All that and a great sale price!!! Many thanks”

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“Thought they would be a bit more sturdy . Slightly disappointed considering they are half price glad I never paid full price for them .”

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“Product is 10 out of 10 but for goodness sake cut back on the sales e-mails. It is bordering on harassment!! Most days it is 2 messages a day, some days 3 messages. Normally x1 a day though. Damn close to blocking...................................”

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“Awesome pans, great quality heavy pans. Got them to go in my new kitchen. I love them and so easy to cook with.”

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“Great quality long lasting products”

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“The order arrived promptly and I happy with the product.”

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“Premium quality cookware”

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“Not yet used but looks good quality”

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“Ordered 3 days ago and haven’t received a confirmation yet that the item has been dispatched”

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“Lovely set of kitchen utensils, looks very smart and of really good standard, very pleased with my purchase”

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“I would leave a review but never received knife set As delivery guy wouldn’t leave it as my daughter had ordered it for me and she wasn’t at my address to prove her identity even tho knives were for me and I could show identity !!! Still waitin on my money being refunded”

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“Made another order & confirmed - “Once your package ships we will send an email with a link to track your order”. No email received & no delivery so email to chase 7 days after. Reply +3 days “ We have looked into this for you and we can see that your order was returned to us after unsuccessful delivery attempts” & reorder please (when original offer not available!). Now followed up twice - no reply - just a refund. Zero honesty, zero integrity and ZERO customer care.”

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“I purchased a milkpan which tips over on the hob! What is the point of that? The handle is so heavy that even when you put the liquid in - it still tips over . A completely avoidable design fault. But should never be sent out of the factory - it is very very dangerous.”

Helpful Report

Hi TN, We’re really sorry to hear about the tipping issue with your milk pan and that it feels unsafe. This isn’t the experience we want for you. Please contact us at customerservice@horwood.co.uk with your order number and any photos of the product if possible. We’ll investigate immediately and can arrange a replacement, refund, or collection as you prefer. Thank you for bringing this to our attention. We’ll do everything we can to resolve it quickly. Warm regards, The Stellar Team

Stellar is rated 4.3 based on 249 reviews