Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.34

4.3 Rating 310 Reviews

83 %

of reviewers recommend Stellar

4.3

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Stellar 5 star review on 20th December 2025

Andy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my set of stellar pots and pans in 1994 and use them every day to cook for my family. They are still like new. I bought a set for my daughter moving into her 1st house and I know she will never have to replace them. I would highly recommend.”

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“Beautiful chopping board , had an issue. Spoke to customer service sorted straight away . Very happy . Would highly recommend 🤩”

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“Excellent pans , would recommend to anyone looking to purchase”

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“Has not arrived yet. I waited in all day and they carrier had the audacity to say I was out! I have no idea where my order is”

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“Ordered 13th December, still have not got items”

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“I’m enjoying using the pans but can’t register my guarantee as the drop down selection for product won’t work”

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“I wish I could write a review, but my purchase is yet to turn up, and it’s not easy trying to contact someone to find out anything. DOD tell me I have to go to Stellar, but no contact for them, unless looking for a job, I don’t appreciate having to do it via email, couldn’t figure out live chat, and no telephone number to speak to a human”

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“I ordered a knife set on the 27th December and still have not received it! Apparently the first order “got lost” so they sent a second order and I still have not received! Customer service takes days to respond if ever. Still awaiting a response from my last email asking where on earth it is. Not impressed and would not recommend”

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“I find the lids getting hot , when I’m cooking . But that’s my only complaint , as it said when I bought them that they didn’t get hot when cooking .”

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“I finally replaced my previous Stellar knives after 40 years of having them. These are good knives and look well in the block. Good sales buy”

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“I never received my order. When I rang to enquire about it. I was informed that it had been sent back & cancelled as an undelivered item. I informed them that I did not receive any notification of the delivery due date, from either them or DPD. I was informed there's nothing they can do about it & I would have to order it all again. Not helpful & will take my business elsewhere.”

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“Bought a set of 3 knives. They feel great to hold, are super sharp. Nice feel and weight to them. The cooks knife is a bit on the small side, but I knew the measurements when I bought it...might have to buy a bigger one to go with them. :)”

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“We tried to order the same 28cm size pan in the Stellar Classic range to match all our existing Stellar cookware but this appears to be no longer available. The Eclipse range pan is quite heavy even when empty and has a very slender handle, far too thin for the size of the pan, which makes handling difficult and often requires two hands to lift it when cooking. So, unfortunately it doesn’t get used.”

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“Just as expected, top quality cookware”

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“Good, fast service. Knives are excellent and a pleasure tp use.”

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“Quality products at reasonable prices”

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“Lovely pans ... Very efficient on induction cook top Still waiting for my free gift after spending > £200 !!!”

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Hi Sean, Thank you so much for your lovely 5-star review! We’re delighted to hear you’re enjoying the pans and that they’re performing so well on your induction cooktop 😊 Regarding the free gift, this was offered on orders with a final spend of over £200 after discounts. As a 20% discount code was applied at checkout, this reduced the total from over £200 to £160, which unfortunately meant the order no longer qualified for the promotion. We really appreciate your support and kind feedback, and we hope you continue to enjoy cooking with your new pans. If you have any questions or need help with anything at all, please don’t hesitate to get in touch with our customer services: customerservice@horwood.co.uk Warm regards, The Stellar Team

“I ordered several items and am delighted with all except for the Profile 20cms draining pan. It is too heavy. I had particularly wanted the draining lid. This, however, has been no benefit as I can’t support the weight of the pan with one hand while holding the lid in place to drain. Even removing the lid to drain does not help due to having a great weight at one end and only one handle to support it with. It would have been better if it had a handle at each side, like a casserole. My daughter, who is in her thirties, has also used the pot and she also. struggled with draining it.”

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“I bought my saucepans in 1995 and used every day and still like new .”

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“I bought a knife set and it is excellent”

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“I never received my order. When I checked this out, it was apparently returned by DPD as ‘unable to deliver’ DPD could not give a reason for this and neither could Stellar. This has happened once before with DPD so I not be ordering with Stellar again unless they change their courier service.”

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Stellar is rated 4.3 based on 310 reviews