Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.43

4.4 Rating 414 Reviews

85 %

of reviewers recommend Stellar

4.4

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Stellar 5 star review on 25th January 2026

"Anonymous"

Stellar 5 star review on 20th December 2025

Andy

Anonymous

Anonymous // 01/01/2019

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“I bought my set of stellar pots and pans in 1994 and use them every day to cook for my family. They are still like new. I bought a set for my daughter moving into her 1st house and I know she will never have to replace them. I would highly recommend.”

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“Good quality I'm very pleased with the purchase”

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“Extremely pleased with my set of pans, I’ve had them before and found them very durable very high quality, would highly recommend them!”

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“I've got 7000 pans, steamer, 24cm shallow casserole pan now 28 cm shallow casserole. If you have induction, solid plate, gas these are great for heat distribution. Easy clean and versatile. Love them.”

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“I had to buy a new Stellar saucepan for my new Induction hob. The original is 31 years old and is absolutely fine but not Induction friendly. This replacement will see me into my 90s! I always recommend Stellar pans to friends and family as they are such good quality and the company give excellent customer service.”

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“I am a big fan of Stellar although expensive they do last, so will keep on purchasing when I need to”

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“Good quality pans. These are my second purchase.”

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“I have been using Stellar for 39 years, we were originally brought a set of knives as a wedding present, I still have few from that set! Over the years I have replaced with more modern knives from Stellar and can honestly say they are my go to staples. Over the years, I have also purchased bakeware. I use the baking trays on an almost daily basis for one thing or another, light enough to handle but heavy enough not to 'twist' when hot. More recently, I have purchased the Rocktanium frying pans and sauté pan along with their Winchester cake forks/server, they are a delight to use and easy to clean. My 3 year old grandchild loves using the small forks, just the right size for small hands! I would be happy to recommend Stellar products.”

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“Got Stellar pans over 20 years ago as wedding present and were well used,only bought new ones because new cooker had induction hob old pans not suitable,gave old pans to friend so many more years use yet. Great pans looking forward to many years of use.”

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“I first purchased Stellar pans 10 years ago and they’re still going strong. Gradually I’ve increased my collection as this has become a name I trust. The products are excellent quality and well worth the money.”

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“Beautiful set of cutlery. My only gripe is that I can’t buy more teaspoons But defo recommend”

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“Good value, prompt delivery , very pleased with knives , super sharp , weighted just right .”

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“Excellent product - I'm very pleased with this purchase.”

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“We were so exited to receive our order of the block of knives and scissor by Chef James Martin. We have only had the product a couple of months and we respect and take care of our first culinary purchase as this was our dream puchase, as we see that all foods, from veg to steak are cut at ease with the knives. We enjoy watching and following Chef James Martin every weekend on the terrestrial channel and others! After around four weeks of minimal use of our knives, the majority of the knives could not cut straight through a tomato, piece of fruit etc, they would squash the produce after applying some pressure and that is not what we were looking for in our culinary set of knives. We Only wash by hand our knives! At the moment, we are just feeling let down by the longevity of our expensive one time purchase! Customer service are welcome to contact us!”

Helpful Report

Dear Mark, We’re sorry to hear about the knives not cutting straight after a few weeks. That’s understandably disappointing. If you’d like, our team can take a look and advise on next steps. Please contact our customer services at customerservice@horwood.co.uk with your order details so we can assist further. In the meantime, ensure hand washing only and consider regular honing to maintain sharpness. Kind regards, Team Stellar

“A very good brand. Ive used them for many years. My original I've still got but unfortunately i scratched it quite badly Hard wearing and well made, should last a lifetime”

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“The cutlery is a very good weight and looks smart with clean lines Very pleased with my purchase Would love it if you did serving spoons in this design”

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“Good weight pans,easy to clean and use. I am very pleased, they look good too”

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“good pans and heats up a lot quicker on the iduction hob, than the older pans.”

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“I bought a pan on 05.05.2026, today its 08.06.2026 its still not there.. they sent me a tracking number which basically says that the pan sits somewhere without any predicted delivery date nothing... This pan was supposed to be a promissed gift and they put me in a very difficult position....”

Helpful Report

Hi there, We're very sorry to hear about your experience and understand how frustrating this must be, especially as the pan was intended to be a promised gift. This is certainly not the level of service we aim to provide. We'd like the opportunity to look into this for you and help resolve the issue as quickly as possible. Please contact our Customer Services team at customerservice@horwood.co.uk with your order details, and we'll investigate the status of your delivery and work towards a resolution. Thank you for bringing this to our attention, and we apologise again for the inconvenience caused. Kind regards, Team Stellar

“Took a wee while to arrive but worth the wait. Really great quality at great prices. Would thoroughly recommend”

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“Very disappointed with my experience. I initially requested a cancellation shortly after placing my order, but the company was far too slow to process the request. By the time they responded, the order had already been dispatched, leaving me no choice but to go through the returns process. To make matters worse, I was charged £15 for the return delivery, despite the fact that I had tried to cancel the order before it was sent out. The company refuses to acknowledge that this situation was caused by their own delay in handling my cancellation request. Customers should be aware that if you need to cancel an order, you may still end up paying significant return costs because of the company's slow processing times. The lack of accountability and poor customer service has been extremely frustrating. I would not recommend shopping here unless you're prepared to risk being out of pocket for circumstances that are not your fault.”

Helpful Report

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We completely understand how disappointing it can be when a cancellation request cannot be processed in time. In this instance, your order was placed on a Sunday and, as part of our commitment to getting orders to customers as quickly as possible, it was collected for processing first thing on Monday morning. By the time we received and reviewed your cancellation request, the order had already entered our fulfilment process and unfortunately could no longer be cancelled. As the order had already been dispatched, the return was handled in accordance with our standard returns policy, including the applicable return delivery charge for unwanted items. We appreciate that this was frustrating and that you had hoped to cancel before dispatch. While we were unable to stop the order once processing had begun, we hope you can understand that this was a result of our fast order processing procedures rather than a delay in dispatching your order. Thank you again for your feedback. We value all customer comments as they help us review and improve the service we provide. Kind regards, Your Stellar Team

Stellar is rated 4.4 based on 414 reviews