Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.41

4.4 Rating 56 Reviews

86 %

of reviewers recommend Stellar

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm unable to give a review as these are a gift for a birthday”

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“Amazingly good value pans that makes cooking so much quicker plus my order arrived the next day!”

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“Great quality items that are great value for money. I had a faulty pair of olive wood salad servers, I sent a photograph of the damage. I received a prompt email with an apology and within 48 hours received a brand new pair! The customer service is second to none! Thank you Stellar!”

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“Excellent service. The items purchased were exactly what was needed, they were well packed and quickly delivered. Thank you.”

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“I wanted to order a "Steamer" during the Black Friday week at the discounted price. Unfortunately, the "Steamer" was out of stock. Indeed the "Steamer" was never available during the Black Friday period at the reduced price. When the "Steamer" became available the product was back at full price. I notified Stellar at the time and subsequently asked Stellar to honour the discounted price. This was denied so I question the business ethics and reputation of the company.”

Helpful Report

Dear Reviewer, Thank you for sharing your experience, and we genuinely apologise for the frustration you encountered with your order of the steamer. It's unfortunate that it was out of stock during the Black Friday promotional period, and we understand how disappointing it can be when an expected discount isn’t honoured. We appreciate your feedback regarding our pricing and stock management practices, as it offers us valuable insights into how we can improve our services in the future. While we cannot retroactively apply discounts once a product is restocked, we always strive to offer fair pricing and great value to our customers. If you have any further concerns or if there is anything else we can assist you with, please reach out to our customer service team at customerservice@horwood.co.uk. We value your input and hope to provide you with a better experience moving forward. Best regards, The Stellar Team

“I love the quality of the stellar kitchen utensils. Last for years and very reasonably priced. Quick delivery too :-)”

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“I am not completely happy with the tea pot i have recent recieved. The rubber base does not seem to fit the metal channel and it is forever dropping out on to the work surface . I have had one of your tea pots for a number of years and have never had this problem. Could you please advise if you could replace the tea pot or the rubber base.”

Helpful Report

Dear Raymond, Thank you for taking the time to share your feedback with us. We're sorry to hear that you’re experiencing issues with the rubber base of your tea pot. It’s concerning to know that it doesn’t fit properly and has caused you problems. We appreciate your loyalty to our brand over the years, and it’s disappointing to hear that this recent experience has not met your expectations. Your insight is incredibly valuable, and we want to ensure that we address your concern promptly. Please contact our customer service team at customerservice@horwood.co.uk, and we will gladly assist you with a replacement for the tea pot or the rubber base. Thank you for bringing this to our attention, and we look forward to making this right for you. Best regards, The Stellar Team

“Service was quick. The tea spoons I ordered are really good quality. I would definitely recommend.”

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“Very good quality and price . Will definitely shop with Stellar in the future”

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“Amazing products look and last very good quality xx”

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“I ordered a baking tray which badly advertised because it gave the inside measurements and so it was too big for my oven. Waste of money!”

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Dear Glynnis, Thank you for your review and for bringing this to our attention. We're truly sorry to hear that the baking tray did not fit your oven as expected. We understand how important it is for our products to meet your needs. We appreciate your feedback regarding the product description and will certainly look into improving the clarity of our measurements to prevent misunderstandings in the future. It's disappointing that this experience left you feeling like it was a waste of money, and we want to assure you that your satisfaction is our priority. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our customer service team at customerservice@horwood.co.uk. We value your thoughts and hope to assure a better experience moving forward. Best regards, The Stellar Team

“Saucepan set us off a good quality and what was expected. However the lids get hot to hold that was unexpected!”

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“I'm very happy with the purchase, and the saucepans came quickly. They are exactly what I wanted - lightweight and easy to use. I thought they had glass lids so was a bit disappointed to realise they hadn't.”

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“Oven gloves to replace an old Stellar pair delivered promptly by courier. Not sure what we have missed out on by choosing the cheaper ones not endorsed by James Martin!”

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“I needed to replace some missing cutlery and these worked perfectly. Thank you.”

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“I have been buying all my cookware from stella over the last good few years,and have been very satisfied with the quality,and also the customer service has always been excellent,not to mention the delivery service which is second to none,absolutely brilliant! always arrives on the day and time,this is a company with high standards,with which I would highly recommend to anyone.”

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“High Quality relatively inexpensive cutlery”

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“Quick response and delivery. Sadly one pan was damaged due to poor packaging, but company response was good and replacement received within 3 days. Would recommend for good quality saucepans.”